Idox Software Limited

Argonaut - Events Manager

The events management functions includes a whole range of capabilities extending beyond standard traffic functions. The system was used extensively through the Dorset Olympics Sailing Event to manage car parks, crowd management of beaches and cliff tops as well as integration with the UK’s Police Silver and Gold command processes.


  • Manage crowds and events
  • Automatically update VMS and Signage
  • Send Alerts and Notifications to travellers
  • Route and Parking Guidance
  • Event Management and Control
  • Easy Solution


  • Events Management
  • Events Control
  • Events Safety
  • Crowd Management
  • Crowd Control
  • Traffic Management
  • Congestion Control


£5000 per unit

Service documents

G-Cloud 9


Idox Software Limited

Darren Moyes

0870 333 7101

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Argonaut
Cloud deployment model Private cloud
Service constraints None
System requirements UTMC compliant/have a published protocol available for integration

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 1 working day
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Use of product support email, helpdesk portal and ongoing training. Office hours only.

Critical fault 8 hours response and 4 hours fix.

User hand book updates.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Implementation, training, user manual.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Copy of database, excel and reports.
End-of-contract process System de-commissioned. Data archived and exported if required.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10+
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing Compliant to international standard.
What users can and can't do using the API Full access to all data inputs and outputs.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Bespoke messages, groups and names.


Independence of resources 24/7/365 monitoring of services by dedicated team. Use of scalable virtualised hardware.


Service usage metrics Yes
Metrics types Logging, historical reports, live status information.
Reporting types Real-time dashboards


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach XML, CSV, XLS
Data export formats CSV
Data import formats ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network Other
Other protection within supplier network Data is protected within our network by private WAN service, also IPSec and VPN.

Availability and resilience

Availability and resilience
Guaranteed availability 99.80%
Approach to resilience 3 tier network provider, software as a service architecture.
Outage reporting Through live alerts and historical reports.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Through configurable password protection using SSL.
Access restriction testing frequency At least every 6 months
Management access authentication Public key authentication (including by TLS client certificate)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 ASCB, QMS International Limited
ISO/IEC 27001 accreditation date 26 August 2016
What the ISO/IEC 27001 doesn’t cover All of Idox’s G-Cloud 9 offerings are covered by our ISO/IEC 27001 certification.

The scope of the certification is:
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Computer security, far from being an overhead, should be seen as an essential part of our efforts to retain and enhance Cloud Amber’s reputation for integrity.
The purpose of computer security is to ensure business continuity and minimise business damage by preventing and reducing the impact of security incidents.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Change control board, meet bi-weekly, request for changes compiled and assessed. Decisions minuted and actioned.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Security board meets bi-weekly, threats assessed, risks managed, actions documented progressed and concluded.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Security board meets bi-weekly, threats assessed, risks managed, actions documented progressed and concluded.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Incident board meets on an ad-hoc and bi-weekly basis. Threats assessed, risks managed, actions documented progressed and concluded.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Public Services Network (PSN)


Price £5000 per unit
Discount for educational organisations No
Free trial available No


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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