RE-SOLUTION DATA LTD

UCaaS (RingCentral Office)

RingCentral Office is a fully-integrated communication platform offering a complete business phone system alongside advanced UC features. It is a fully-featured, compelling replacement for hardware-based PBXs, also featuring innovations only possible via the cloud-first architecture, like integrations with leading SaaS providers like Google, Salesforce, and others to improve business productivity.

Features

  • Telephony – rich PBX functionality for in/outbound calling
  • Advanced team collaboration – chat, messaging, integrated file sharing
  • Highly scalable audio and video conferencing including webinars
  • Many user endpoints, desk phones, mobile, desktop apps and more
  • Advanced features – automated call-recording, hot desking & permissions
  • Simple-to-use admin and user portals for self-configuration
  • Integrations with market leading SaaS providers and open APIs
  • QOS dashboards - Quality Of Services
  • Real-time reporting - Wallboards, report on queues, teams or individuals
  • Inclusive minutes - simple user based pricing

Benefits

  • Carrier-grade uptime and reliability
  • Geo-redundant, fault-tolerant architecture
  • Highly scalable platform for any enterprise size or growth rate
  • Significant cost savings through consolidation of services
  • Improved productivity with innovative, market leading tools
  • Simple user experience across all devices
  • Seamless remote working and support for multi-site businesses
  • A Gartner UCaaS Magic Quadrant leader
  • Enhanced collaboration & team work
  • Online admin portal accessible across devices

Pricing

£7.99 to £34.99 per person per month

Service documents

G-Cloud 10

830491565284000

RE-SOLUTION DATA LTD

Sean Draper

02038808369

sales@re-solution.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to RingCentral is a standalone solution. However with many out of the box integrations and open APIs, RingCentral Office can be integrated with most businesses applications and systems companies use on a daily basis such as Google, Office 365, SalesForce, Box and many others.
Cloud deployment model Public cloud
Service constraints RingCentral Office is a pure cloud solution and as such does not require any specific hardware.
System requirements
  • Internet access
  • Windows 7 or Mac OS X 10.8 or later
  • 2 GHz (32/64-bit) processor
  • Minimum of 1 GB of memory
  • 300 MB of hard drive space

User support

User support
Email or online ticketing support Email or online ticketing
Support response times RingCentral offers 24x7x365 support via email, phone and live chat.80% of calls answered within 60 seconds by our UK premium support unit. Web and other escalations are responded to in under 1 hour.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible RingCentral offers 24x7x365 web chat support easily accessible from the support section of our website.
Web chat accessibility testing RingCentral web chat interface is easily accessible and very intuitive. We focus on making the user experience as easy as possible and keeping it consistent across all devices.
Onsite support Yes, at extra cost
Support levels RingCentral packages include 24x7x365 support via phone, email and web chat. Our solution is fully cloud based and we offer comprehensive remote support. Should you required onsite support, our Professional Services team will work with you on the best solution.

RingCentral are also able to provide additional levels of support or managed services approach which can be defined with a customer.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started RingCentral provides both onsite and online training based on customers requirements and needs. We also provide a wide range of user documentation as well as an online user community.
Service documentation Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
  • Videos
  • Online user community
End-of-contract data extraction When the contract end, users will be able to extract their data. All customer data is destroyed within 30 days of account termination and all internal confidential material is shredded or put in locked shredding boxes when they are no longer needed or if the applicable defined retention period has expired.
End-of-contract process The contract includes a licence fee per user per month as well as Professional Services cost (one off payment). Based on customer's requirements and needs there might be additional hardware costs for handsets for example.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service RingCentral Office is a cloud based solution and is available anytime, anywhere on the device of your choice, via a desktop and mobile client. At RingCentral we highly value user experience and our solution has been recognised as one of the most intuitive in the market by several analysts. We provide a consistent experience across devices with a similar look and feel, navigation and functionalities. With RingCentral you users do not need to learn and relearn how to use the solution.
Accessibility standards None or don’t know
Description of accessibility Users have access to a wide range of functionalities on the device(s) of their choice. They also have access to the RingCentral online management portal where they can manage call flows, messages, device preferences and much more. As a cloud solution, RingCentral removes all the obstacles of an on premise solution.
Accessibility testing RingCentral Office is a very intuitive solution. We focus on improving the user experience and keeping it consistent across all devices, providing the same look/feel, navigation and functionalities.
API Yes
What users can and can't do using the API RingCentral provides an open API platform for businesses to build communications capabilities in the business applications and systems of their choice.
More information available on https://developer.ringcentral.com/
API documentation Yes
API documentation formats
  • PDF
  • Other
API sandbox or test environment Yes
Customisation available Yes
Description of customisation With RingCentral, users can chose the way they communicate by customising call configurations and call flows as well as setting up the devices of their choice for example.

Scaling

Scaling
Independence of resources RingCentral's platform has been designed from the ground up with high availability and geo-redundancy in mind. As a cloud solution RingCentral is highly scalable and provides service availability up to 99.999%.

Analytics

Analytics
Service usage metrics Yes
Metrics types RingCentral provides full call log and call recording details as well as call costs in the online management portal. We also provide live reporting at an additional cost, which provides full live reporting capabilities allowing for wallboards based on queue, group, team or individual reporting.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold RingCentral

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach RingCentral users will be able to easily export their data from the RingCentral online management portal.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability RingCentral's platform has been designed from the ground up with high availability and geo-redundancy in mind.RingCentral guarantees up to 99.999% service uptime. We will share on financial compensation adjustments associated with underperformance upon request. RingCentral invests in a world-class Network Operations Center, which is monitored 24/7/365 by highly skilled engineers to support up to 99.999% availability.
Approach to resilience RingCentral’s architecture has multiple levels of inter & intra redundancy built into it. It’s designed to run in an active/active mode and seamlessly switches to the available data centre in the event of any failure. Service failover is tested regularly during system maintenance windows. In case of a local internet failure, all calls can fail over to mobile devices.
Outage reporting RingCentral’s network operations center (NOC) operates 24/7/365 to ensure optimal system configuration and service availability. Our engineers continuously monitor countless systems, metrics, and alarms.

RingCentral uses 5 internal alarm levels to ensure reliable operations (presented here from lowest to highest importance):
-Informational (take note, no direct action results)
-Warning (watch and take action as needed)
-Critical (immediately fix and/or escalate)
-Service Outage (immediately fix and escalate)
-Disaster (immediately fix and escalate through a live conference call regardless of day or time).

RingCentral customers are immediately notified of issues and outages affecting their service. Customers are also notified when the issue is resolved, what the issue was, and how it was resolved.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels RingCentral has complex password requirement to restrict access to its service. Upon entering wrong details, user's account will be locked.
Access restriction testing frequency At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • HIPAA
  • TRUSTe Privacy Seal
  • Safe Harbour
  • CNI Compliant
  • ISO 27001 compliance (data centres)

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Security is a crucial component of the RingCentral system. The security of RingCentral’s cloud services encompasses multiple layers and many components, from policies and methodologies to service architecture. Security capabilities and settings reside in the application and infrastructure layers, within the service delivery and operations processes, and the company’s security policies and governance practices.

RingCentral is compliant with both SSAE16 SOC-1 Type II and SOC-2 Type II in addition to being PCI compliant. RingCentral undergoes yearly security audits from third party organisations to ensure high levels of security for data at rest, and during transmission.

Additional information of our security policy can be read at this link: http://netstorage.ringcentral.com/documents/security_policy.pdf

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach RingCentral’s network and application perimeter is protected with firewalls and session border controllers. Administrative access requires authenticating through a production VPN gateway, then authenticating to local infrastructure systems. Technology layers include intrusion detection systems, system logs, and fraud analytics. Operational processes include system and service-level monitoring, system hardening, change management, and regular vulnerability scans.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach RingCentral uses Intrusion Detection Systems (IDS) to monitor network activity for suspicious traffic and attacks.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach We have NOC monitoring incidents 24x7. The security director is notified of the incident immediately. The required teams follow the approved information security incident response guide.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach We have NOC monitoring incidents 24x7. The security director is notified of the incident immediately. The required teams follow the approved information security incident response guide.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £7.99 to £34.99 per person per month
Discount for educational organisations No
Free trial available Yes
Description of free trial RingCentral offers a 14-day trial which is a limited version of our services but will help buyers familiarise themselves with our solution, key functionalities and user experience.
Link to free trial https://www.ringcentral.co.uk/office/plansandpricing.html

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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