Foundation SP Limited

Microsoft SharePoint Intranet Consultancy, Delivery and Support

Drive employee collaboration and engagement by providing an environment where your staff can share knowledge and work together using a modern SharePoint/Office 365 Intranet. A technical and business focused engagement delivering a platform where the business can share key information and provide an evolving and tailored digital collaboration environments.

Features

  • Consultancy services defining the scope, roadmap and future SharePoint strategy
  • Consultancy to identify business requirements for the Intranet
  • Business engagement to define the Information Architecture for implementation
  • Proof-of-concept and prototyping to demonstrate value and capture feedback early
  • Deployment services to configure and prepare SharePoint for launch
  • Testing and Training ensuring best quality delivery and solution uptake
  • Content migration services to leverage disparate information sources
  • Ongoing iterations of configuration and customisation aligned with requirements
  • Post-launch Review and Support to assist uptake, training and adoption
  • Support service for long term support and ongoing improvements

Benefits

  • Long-term strategy driving business improvements, utilising improved information management
  • Solution closely aligned with business requirements and ways of working
  • High ROI via fast iterations and early solution insight
  • Mobile working across tablet and mobile devices
  • Increased employee engagement through provision of relevant information
  • Better sharing of knowledge and skills across the organisation
  • Client's staff can work collaboratively together and locate relevant information
  • Better engagement between teams through targeted places to work
  • Successful platform with a long term strategy for continual improvement

Pricing

£740 to £740 per person per day

  • Education pricing available

Service documents

G-Cloud 9

830422991701751

Foundation SP Limited

Simon Grosse

0118 9357 168

gcloud@foundation-sp.com

Planning

Planning
Planning service Yes
How the planning service works Foundation SP (“FSP”) assist buyers in planning the implementation of cloud hosting or software services by following a structured process that ensures a strong return on investment and clearly defined business outcomes are identified.  Our process begins with Scoping which defines the core business goals, the expected return on investment and the roadmap of change that will be delivered. Scoping ensures the balance of scope, cost, quality and time are agreed with the buyer allowing expectations to be managed at the earliest phase. Once the Scoping phase is complete, we commence the Discovery and Design phase; this enables us to gain a thorough understanding of the technical, aesthetic and cultural requirements for the solution ensuring the overall design and implementation of the solution aligns to the identified business goals. The deliverables include a high level solution design, low level solution design, deployment plans, migration plans, change and communication plans, training plans and most importantly a benefits realisation plan.  The combined deliverables provide a clear and unambiguous set of activities to deliver a cloud based solution.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • Microsoft Office 365 SharePoint
  • Microsoft Office 365 OneDrive for Business
  • Microsoft Office 365 Yammer
  • Microsoft Office 365 Skype for Business
  • Microsoft Office 365 Teams, Groups and Planner
  • Microsoft Office 365 Data Integration / Hybrid Configuration
  • Microsoft Azure
  • Microsoft Dynamics 365
  • Microsoft PowerApps and Flow

Training

Training
Training service provided Yes
How the training service works FSP offers a modular approach to training that allows clients to decide on the methods, materials and content of training, designed to address the complexity of different skillsets and requirements, to build a coherent training programme. An initial training requirements workshop is held as part of the ‘Discover’ phase. The output of this workshop will be a tailored training package based on the client’s individual requirements. Available Training Methods include: Classroom training; Demonstration; Coaching/Mentoring; Floor walking; eLearning (self-paced); eLearning (instructor led); and ‘Train the Trainer’ training. Available Supporting Materials include: Quick reference sheets – providing concise step-by-step instructions on distinct system functionality and frequently used simple processes; Reference guides – comprehensive user manuals, incorporating step-by-step business processes to ensure best practices are known and followed; Trainer packs – guide to delivering consistent classroom training post hand-over to the client’s training department or super users. Training Evaluation: Pre and post-training questionnaires ensure learning styles are identified and catered for and to gain understanding of current skills sets to enable most advantageous assembly of delegates per group. In addition, training quizzes to motivate and review learning.
Training is tied to specific services Yes
Services the training service works with
  • Microsoft Office 365
  • Microsoft Office 365 SharePoint
  • Microsoft Office 365 Yammer
  • Microsoft Office 365 Skype for Business
  • Microsoft Dynamics 365
  • Umbraco

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works FSP have a proven track record of providing migration services to our customers. Typical examples involve migrating content from on-premise infrastructure to cloud services, for example migrating from SharePoint Server or local file shares to Office 365.

FSP can also assist with migration scenarios relating to third-party or custom solutions where an API exists we will develop custom migration tool sets to export your business data and import to cloud services such as SharePoint Online while preserving metadata, version history and timestamps.

Our migration strategy consists of a series of stages which appropriately analyses the requirements in order to design and execute a migration approach using the most appropriate toolset for the individual scenario.

We work with our clients to ensure there is as little disruption to the business as possible during a migration. We can offer a granular migration approach over a period of time, or alternatively an all-in-one migration which limits the disruption to a single weekend.

FSP have the skills to assist with your migration to the cloud, or between cloud services, using the most appropriate tools to meet your requirements.
Setup or migration service is for specific cloud services Yes
List of supported services
  • Microsoft Office 365
  • Microsoft Office 365 SharePoint
  • Microsoft Office 365 OneDrive for Business
  • Huddle (as a migration source)

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works FSP typically adopt an agile approach to delivery which enables us to iteratively review and verify that a solution meets our client’s needs. We measure quality at each stage in the delivery process across all our projects on a weekly basis to ensure that our standards are maintained. Measures include the completeness of requirements, the number of code reviews carried out and the coverage of test scripts.

FSP also provide regular reviews with clients during the delivery process to they are fully aware of how the solution is progressing and to ensure that it is behaving as expected. We also help organise User Acceptance Testing (UAT) sessions with end users to ensure that the solution is fit for purpose.

FSP provide performance testing services for all our solutions. We can help buyers baseline the performance of new or existing systems and then monitor the change in performance over time to help establish and ensure a responsive and stable system. We can also design targeted performance tests to troubleshoot an existing system that maybe performing poorly.

Security testing

Security testing
Security testing service No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works FSP’s dedicated managed service support team provides 2nd and 3rd line solution and platform support for the Microsoft products suite and associated third party solutions, including Office 365, Azure, SharePoint, Yammer, Skype for Business, Dynamics 365, and Umbraco. Our UK based helpdesk is available Monday to Friday 08:00 to 18:00 (excluding UK bank holidays) via email, telephone, screen share and onsite visits are available by arrangement.

The service can be utilised to resolve incidents and configuration issues, with clients having full visibility of all requests being progressed via our online support portal. FSP’s highly skilled support analysts offer friendly, professional advice and guidance, and pride themselves on providing high-quality support throughout the lifecycle of an incident, problem, change or release, which will conform to Microsoft Best Practice.

Our Microsoft Partner Agreement allows direct access to localised Microsoft support representatives to process issues quickly and efficiently. We will also liaise with third parties to assist with incident resolution.

We provide flexible solution and platform support with clients being able to choose from our available service lines. Our support services can be arranged with service levels based on incident prioritisation.

Service scope

Service scope
Service constraints Consultants standard working hours are 9am to 5:30pm.
Service Desk Support is available from 8am to 6pm Monday to Friday (excluding UK bank holidays).
Support is typically carried out remotely, however onsite activities can be pro-actively scheduled.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Email and online ticketing support is provided to our clients along with direct telephone access. FSP's helpdesk support is available between the hours of 08:00 to 18:00 Monday to Friday (excluding UK Bank holidays).

Response times depend on the severity of an incident: Priority 1 - 1 hr response time; Priority 2 - 2hr response time; Priority 3 - 3hr response time; and Priority 4 - 4hr response time.

Incidents received outside of this time period will be responded to at the start of the next supported period, within the same time-frame.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible FSP use Microsoft Skype for Business as one of our support channels. Support clients who also have Skype for Business can talk to advisers through real-time online text chat. Text chat is available during support hours (Monday to Friday 8am to 6pm).

There are special accessibility features in Skype for Business including to ability to: change the size of the text when instant messaging; use keyboard shortcuts to help navigate around the UI; adjust the screen reader volume when initiating or receiving a call; turn on teletypewriter (TTY) mode; and use speech recognition to use voice commands instead of the keyboard or mouse. Microsoft also offer a Technical Support team to assist with any accessibility related queries.
Web chat accessibility testing The need for FSP to test the additional accessibility features in Skype for Business has not arisen yet.
Support levels FSP provide the following support levels:

Priority 1 – 4hr resolution time - Complete loss of solution with users unable to gain access.
Priority 2 - 8hr resolution time - Service degraded: Functionality is partially interrupted or degraded and affects multiple users.
Priority 3 – 35hr resolution time - Minor impact on functionality, e.g. certain areas of the solution are not functioning as expected for certain users. Usually affecting a small group or single users.
Priority 4 – 70hr resolution time - Incidents highlighted which have no impact on a user’s functionality or the user’s ability to work. Usually affecting a single user.

Outside of the helpdesk support provided by our technical specialists, all clients are provided with 2 named escalation points for service.

We provide flexible solution and platform support. Clients can choose our standard support which includes: Service Level Management; Service Desk; Incident Management; Problem Management; Change and Impact Management; Platform and Code Maintenance; Advice and Guidance; Third Party Liaison; and Reporting.

There are options to extend the support by adding some or all of our enterprise service lines: Governance; Proactive Monitoring; Performance Monitoring; Capacity Management; Configuration Management; Environment Health Checks; and Adoption as a Service.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £740 to £740 per person per day
Discount for educational organisations Yes

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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