IT Lab Limited

Business Insights and Data Analytics

IT Lab’s strategy and consulting services will provide advice, leadership, guidance and delivery support to assist you with questions, ambitions and programmes. The depth and breadth of our capabilities enables us to do this from a user needs, data, enterprise systems, technology strategy or business process and strategy start point.

Features

  • Data analytics
  • Prototype design
  • Data driven strategic planning
  • Internet of things integration
  • Connected devices planning, development and integration
  • Interrogation of connected devices data, networks and uses
  • Data centric process design
  • Data centric process reengineering
  • Mapping of data flows

Benefits

  • Deep insights derived from data
  • Quantifiable recommendations and changes
  • Simplification of processes
  • Simplification of user interactions
  • Removal of duplication
  • Combine data and sources to drive strategy and planning

Pricing

£550 per unit per day

Service documents

Framework

G-Cloud 11

Service ID

8 2 9 9 7 7 6 7 6 2 0 0 7 5 7

Contact

IT Lab Limited

Michael Bateman

020 7030 3333

MBateman@itlab.com

Planning

Planning
Planning service Yes
How the planning service works IT Lab will work with you to understand the detailed requirements for each application and will match these to the capabilities of appropriate cloud environments, and plan the migration of an existing service or the creation of a new one in detail, taking care to manage all dependencies and constraints.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works IT Lab will work with you to define the training, either off-the-shelf or bespoke, that is required to ensure that your users get the maximum value out of the application
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works IT Lab has experience of migrating systems and data and has developed a variety of approaches to ensuring the integrity of data and the quality of the system, measured against the user needs and acceptable performance metrics
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security audit services
  • Other
Other security services
  • Microsoft Cloud Security consulting
  • Enterprise Mobility + Security consulting

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Depending on the risk
User can manage status and priority of support tickets No
Phone support No
Web chat support No
Support levels IT Lab's 24/7 service desk puts an experienced team of highly-qualified engineers at your disposal. We have an enviable reputation for providing the kind of support your employees really want. Our service is a true round-the-clock, enterprise grade managed support service to ensure that the requisite expertise is on hand day or night to act swiftly should the unexpected happen. Response times are based on severity - Critical (10 minutes), Standard (45 minutes), Low (90 minutes). This is subject to having a support contract in place. These response times apply to outside of normal business hours (including weekends) subject to a 24/7 support agreement being in place. You will also have an assigned technical account manager who will work with you on current and ongoing requirements. We provide 3 service offerings: Dedicated help desk (starting at £20 per user, per month), Shared service desk starting at £20 per user, per month) and Out of Hours service (starting at £2 per user, per month).

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £550 per unit per day
Discount for educational organisations No

Service documents

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