LUMEN TECHNOLOGIES UK LIMITED

CenturyLink Cloud Application Manager: Platform Advisory Support for Amazon Web Services

Platform Advisory Support (part of CenturyLink Cloud Application Manager) is an enterprise-grade baseline support package for customers who want to self-service manage whilst requiring best practices. It provides a Technical Account Manager to platform triage and deliver guidance to get the most out of CAM and their AWS environment.

Features

  • AWS Best Practises & Guidance in an advisory capacity
  • On-demand IT management for Amazon Web Services
  • Access to operations support
  • Enables procurement of Amazon Web Services through CenturyLink
  • Access to CenturyLink's Amazon Web Services experts
  • Notification of upcoming service update windows (pushed by AWS)
  • Designated Technical Account Manager
  • Enterprise Grade Support
  • Monitoring alerts and notifications through Watcher
  • Investigate alerts for incident notification

Benefits

  • Simplified billing and account management
  • Cloud Optimisation: Improve cost control and utilisation while centralising billing
  • Simplified management through one pane of glass
  • Expert help when you need it
  • Consolidated billing of cloud spend
  • Flexibility to meet business demands and organisational preferences
  • Seamlessly navigate between portal sites using single sign-on
  • Access entire functionality via API or User Interface
  • Orchestrate cloud applications easily
  • Forecast metrics through performance and capacity management reporting

Pricing

£1 to £129,000 a virtual machine a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ashley.manning@Lumen.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

8 2 9 8 4 8 2 7 4 8 1 8 5 6 7

Contact

LUMEN TECHNOLOGIES UK LIMITED ashley.manning@Lumen.com
Telephone: 07827881863
Email: ashley.manning@Lumen.com

Planning

Planning service
Yes
How the planning service works
Platform Advisory is the baseline component of CenturyLink’s Cloud Application Manager. Platform Advisory Services is underpinned by a comprehensive professional services capability that allows CenturyLink to engage with customers at a level of involvement that suits them: this could take the form of in depth workload assessments from which CenturyLink will advise and implement the most suitable end state architecture, subsequently using Platform Advisory Services to guide the operation of the environment, or perhaps advice and guidance to simply perform a lift and shift migration.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Amazon Web Services

Training

Training service provided
Yes
How the training service works
On-boarding activities are carried forward via designated Technical Account Manager (TAM) and the Advanced Managed Services team.
On-boarding activities include:
•Essential “Getting Started” activities for setting up baseline environment included in standard support packages
•Includes setup, configuration and brief training on the services
•Custom workload, service configuration and hands-on deployment included in add-on’s
•Advanced Managed Services (AMS) upgrades can further expand service features and drive intimacy. Additionally, we help customers empower their internal staff with new skills and the confidence to realize the benefits of our cloud services. Guided Activation: 24x7 access to our support guides, app user forums and Knowledge Base.
Customers can browse the free resources or make an appointment with a cloud architect to discuss best practices and hands-on tips for more successful adoption.
Training is tied to specific services
Yes
Services the training service works with
  • CenturyLink Cloud Services
  • Amazon Web Services
  • Microsoft Azure
  • CenturyLink Cloud Application Manager
  • CenturyLink Private Cloud on VMware Cloud Foundation

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
CenturyLink provides capabilities across Microsoft Azure and AWS, to provide a truly agnostic approach for migration strategy, mapping the customer’s objectives to the available technologies.
CenturyLink identifies a migration strategy using methodologies such:
Re-Host: Where services are lifted and shifted to the public cloud to leverage rightsizing and agility
Re-Platforming : Where customers leverage cloud native capability and scalability using autoscaling and scheduling services
Re-Purchasing : Where customers transition from applications hosted internally to a SaaS offering
Re-Factoring : Often costly but most impactful, where the entire application is rearchitected to leverage cloud native services
Setup or migration service is for specific cloud services
Yes
List of supported services
Amazon Web Services (AWS)

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
CenturyLink can provide quality assurance and performance testing as part of bespoke engagements. The level of testing, tools required and price are subject to detailed planning and understanding of client requirements for testing.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Cloud Application Manager offers two levels of support: Platform Advisory Support or Managed Services Anywhere. With Platform Advisory Support, customers are primarily self-service, with limited features, but still have access to a designated Technical Account Manager for light advice and recommendations. With Managed Services Anywhere, customers receive a higher degree of white-glove service, and have access to the full Cloud Application Manager feature set. Cloud Application Manager Support includes 24x7 access to Support Engineers via email, phone and trouble ticket for functionality issues with the Cloud Application Manager Platform

Service scope

Service constraints
None, Official Level Only

User support

Email or online ticketing support
Email or online ticketing
Support response times
Cloud Application Manager Support includes 24x7 access to Support Engineers via email, phone and trouble ticket for functionality issues with the Cloud Application Manager Platform.

P1: Urgent
Response Time: Immediately
P2: High
Response Time: 1 Hour
P3: Medium
Response Time: 2 Hours
P4: Low
Response Time: 4 Hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Cloud Application Manager offers two levels of support: Platform Advisory Support and/or Managed Services Anywhere.
Platform Advisory Support is enterprise-grade support, without the white-glove treatment. It doesn’t include any proactive or hands-on activity, but customers receive a designated Technical Account Manager to provide recommendations around best practices and help customers get the most out of AWS, MSFT Azure and VMware Cloud Foundation. It delivers platform triage, Cloud Optimisation and Analytics, and offers Application Lifecycle Management at an additional charge.
Managed Services Anywhere provides customers with access to CenturyLink’s certified technical experts for white-glove support, proactive, and hands-on management of customer workloads. Includes the full Cloud Application Manager feature set: Cloud Optimisation & Analytics, Application Lifecycle Management, monitoring, operating system patches, updates and Managed Services for AWS, Azure and VMware Cloud Foundation .

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Amazon Web Services (AWS) and Microsoft Azure

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£1 to £129,000 a virtual machine a month
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ashley.manning@Lumen.com. Tell them what format you need. It will help if you say what assistive technology you use.