S3 Ltd

Barracuda - Total Email Protection - UK Public Sector - Essentials, Sentinel & Incident Response

Barracuda Total Email Protection combines Barracuda's complete email protection portfolio in a single bundle.
The worlds leading email protection suite includes - email gateway security, backup and archiving with Essentials for Office 365, AI driven spear phishing protection with Sentinel, simulated phishing and training with PhishLine and incident management/response.

Features

  • Office365 Backup & Archiving (OneDrive,Sharepoint & Exchange)
  • Email Continuity
  • Advanced Threat Protection
  • Inbound and Outbound Email Security & Antispam
  • AI driven Anti Spear Phishing
  • Simulated Phishing & Security Awareness Training
  • Compliance and e-Discovery
  • Forensics & Incident Response
  • Critical Data Loss Prevention
  • Encryption to Ensure Information Protection

Benefits

  • Protects against socially engineered CEO Fraud & Account Takeover
  • Ensures emails are accessible in the event of a disaster
  • Granular retention policies with powerful search functionality
  • AES 256-bit encryption ensuring sensitive secure information protection
  • Protects Exchange, SharePoint, and OneDrive for Business data
  • Protects against zero hour and targeted attacks
  • Email Gateway security against spam attacks
  • Helps in Combating phishing attacks with email security awareness training
  • Protects critical data from leaving the business
  • Automated incident response remediation options to quickly address attacks

Pricing

£0.05 to £3.03 a person a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tony.mason@s3-uk.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

8 2 9 8 3 3 0 0 1 6 8 7 8 6 6

Contact

S3 Ltd Tony Mason
Telephone: 01628 362784
Email: tony.mason@s3-uk.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Office 365, however Phishline can be used as a standalone service
Cloud deployment model
Public cloud
Service constraints
No
System requirements
Office 365 for some modules

User support

Email or online ticketing support
Email or online ticketing
Support response times
UK Business hours support
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Support escalation is via Barracuda Technical Support, UK based, UK office hours, phone and email, dedicated support engineer is assigned
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Formal training, online training, kickoff and setup calls, full documentation suite
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Tools and support provided at no cost
End-of-contract process
Users will be notified and data is purged after a certain period of time

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
N/A
Service interface
Yes
Description of service interface
SaaS via internet
Accessibility standards
None or don’t know
Description of accessibility
Internet accessible
Accessibility testing
N/A
API
No
Customisation available
Yes
Description of customisation
Each product in the bundle is customisable - for example, Essentials allows customisation of email rules/filters, backup etc Sentinel with frequency/reporting etc Phishline with templates, frequency etc. All four products are fully configurable by the administrator

Scaling

Independence of resources
Infrastructure is scalable on demand

Analytics

Service usage metrics
Yes
Metrics types
Usage
Reporting types
Real-time dashboards

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Barracuda

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Encryption of all physical media
  • Other
Other data at rest protection approach
https://www.barracuda.com/support/Security
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Tools and support provided at no cost
Data export formats
  • CSV
  • Other
Other data export formats
  • PST
  • EML
Data import formats
  • CSV
  • Other

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Data in the Barracuda Cloud is stored in a proprietary storage system developed and managed by Barracuda. This system maintains two copies of customer data to provide redundancy.
Availability is 99.9%+
Approach to resilience
Available on request
Outage reporting
Email alerts and dashboard messaging

Identity and authentication

User authentication needed
Yes
User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
Available upon request
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Available upon request
ISO/IEC 27001 accreditation date
Available upon request
What the ISO/IEC 27001 doesn’t cover
Available upon request
ISO 28000:2007 certification
Yes
Who accredited the ISO 28000:2007
Available upon request
ISO 28000:2007 accreditation date
Available upon request
What the ISO 28000:2007 doesn’t cover
Available upon request
CSA STAR certification
Yes
CSA STAR accreditation date
Available upon request
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
Available upon request
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
HIPAA
Information security policies and processes
Please refer to: https://www.barracuda.com/support/Security

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Available upon request
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Available upon request
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Available upon request
Incident management type
Supplier-defined controls
Incident management approach
Available upon request

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£0.05 to £3.03 a person a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Contact us directly for a link to setup the free 14d trial

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tony.mason@s3-uk.com. Tell them what format you need. It will help if you say what assistive technology you use.