Northgate Public Services UK Limited
NPS Transact - Tribunals and Dispute Resolution
Enables the supporting administration for a fair, efficient and accessible tribunal system. Includes the technology solution to deliver the service and offers optional administrative support. The service enables the processes of adjudication or dispute resolution ensuring that cases can be managed effectively to their conclusion.
- Create cases to manage and adjudicate or resolve disputes.
- Full lifecycle for each case from creation to completion.
- Integral data warehouse or optional integration with corporate databases.
- Public selfservice website and back-office. Digital by default.
- Integral workflow, allocates work/tasks to users/stakeholders.
- Integral document management store or optionally integration with corporate EDMS.
- Outbound communications by email, SMS, letter.
- Management reporting: standard reports supplemented by adhoc reporting tool.
- System administration: configurable including reference data management/job scheduling.
- Shared cloud offering public and back office access.
- Digital by default: assisted approach for hard to reach citizens.
- Self-serve for applicants.
- Operational efficiencies by automated processes and notifications.
- Secure, accredited platform.