Future Fibre Ltd

Future Fibre™ Components™

Future Fibre™ - Connecting Communities service supplies the entire infrastructure required to provide your community or organisation with Internet connectivity using an “Infrastructure as a Service” commercial model. This product is the Gigaburst Connectivity Product

Features

  • Gigabit Fibre Infrastructure

Benefits

  • Ultrafast Connectivity for Social Landlords

Pricing

£50 per unit

Service documents

Framework

G-Cloud 11

Service ID

8 2 6 2 2 0 6 4 5 8 9 9 8 0 8

Contact

Future Fibre Ltd

Richard Williams

07710478888

richard@futurefibre.co.uk

Service scope

Service constraints
We recognise that each project is unique and that certain elements may need tailoring to your exact requirements.
System requirements
  • Social Housing
  • Fibre to the premises connectivity

User support

Email or online ticketing support
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
As required
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Face to face support
Service documentation
No
End-of-contract data extraction
No data held
End-of-contract process
No additional charges at contract end

Using the service

Web browser interface
No
API
No
Command line interface
No

Scaling

Scaling available
No
Independence of resources
Load balancing, network management and discussions with client
Usage notifications
No

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • HTTP request and response status
  • Network
  • Number of active instances
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Never
Protecting data at rest
Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Backup and recovery

Backup and recovery
No

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
99.9% Expected service up-time
Approach to resilience
In built network resilience and redundancy
Outage reporting
Centralised network system monitoring

Identity and authentication

User authentication
Username or password
Access restrictions in management interfaces and support channels
Security passwords and software specific
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password
Devices users manage the service through
Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
No
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Regulation of Investigatory Powers Act 2000

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
As required
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
As required by client as well as regular security updates.
Manufacturer provides updates
Protective monitoring type
Undisclosed
Protective monitoring approach
As soon as notified / identified
Incident management type
Undisclosed
Incident management approach
As required

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
3rd Party Data Centres

Pricing

Price
£50 per unit
Discount for educational organisations
No
Free trial available
No

Service documents

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