Future Fibre Ltd

Future Fibre™ Components™

Future Fibre™ - Connecting Communities service supplies the entire infrastructure required to provide your community or organisation with Internet connectivity using an “Infrastructure as a Service” commercial model. This product is the Gigaburst Connectivity Product

Features

  • Gigabit Fibre Infrastructure

Benefits

  • Ultrafast Connectivity for Social Landlords

Pricing

£50 per unit

Service documents

G-Cloud 11

826220645899808

Future Fibre Ltd

Richard Williams

07710478888

richard@futurefibre.co.uk

Service scope

Service scope
Service constraints We recognise that each project is unique and that certain elements may need tailoring to your exact requirements.
System requirements
  • Social Housing
  • Fibre to the premises connectivity

User support

User support
Email or online ticketing support No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels As required
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Face to face support
Service documentation No
End-of-contract data extraction No data held
End-of-contract process No additional charges at contract end

Using the service

Using the service
Web browser interface No
API No
Command line interface No

Scaling

Scaling
Scaling available No
Independence of resources Load balancing, network management and discussions with client
Usage notifications No

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • HTTP request and response status
  • Network
  • Number of active instances
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Never
Protecting data at rest Encryption of all physical media
Data sanitisation process No
Equipment disposal approach In-house destruction process

Backup and recovery

Backup and recovery
Backup and recovery No

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability 99.9% Expected service up-time
Approach to resilience In built network resilience and redundancy
Outage reporting Centralised network system monitoring

Identity and authentication

Identity and authentication
User authentication Username or password
Access restrictions in management interfaces and support channels Security passwords and software specific
Access restriction testing frequency At least every 6 months
Management access authentication Username or password
Devices users manage the service through Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Regulation of Investigatory Powers Act 2000

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach As required
Vulnerability management type Supplier-defined controls
Vulnerability management approach As required by client as well as regular security updates.
Manufacturer provides updates
Protective monitoring type Undisclosed
Protective monitoring approach As soon as notified / identified
Incident management type Undisclosed
Incident management approach As required

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes
Description of energy efficient datacentres 3rd Party Data Centres

Pricing

Pricing
Price £50 per unit
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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