CDS

Episerver Digital Experience Cloud WCM

Episerver Digital Experience Cloud (DXC) is a complete web content management platform, comprising powerful, market-leading software and high availability, scalable cloud hosting. DXC offers exceptional ease of use and connectivity with other cloud services and systems.

Features

  • Elastic scaling to support traffic peaks and bursts
  • Based on latest Microsoft cloud technology, Azure Web Apps
  • Optimal performance via a content delivery network (CDN)
  • Separate environments for integration/test, pre-production and production
  • Best-of-breed services from vendors via connectors and add-ons
  • 24x7x365 global operations for maintenance and support
  • Online reports for website and transaction performance
  • Proactive application monitoring and end-user experience monitoring
  • Data back-up and retention
  • DDOS mitigation

Benefits

  • SLA guarantee on DXC service availability
  • Unlimited number of Episerver websites
  • Unlimited number of CMS editors and administrators
  • Scaled packages available to suit your traffic and content needs
  • Includes Episerver Find enterprise search product
  • Lower total cost of ownership with a fully managed service
  • Single platform including commerce, CMS and campaign
  • UK's largest implementation partner
  • Episerver is rated as a leader on Gartner Magic Quadrant

Pricing

£42000 per instance per year

Service documents

G-Cloud 10

825666542712627

CDS

James Davis

0113 399 4076

james.davis@cds.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Deployment is on public cloud
System requirements
  • Content editing requires IE11+, latest Firefox or Google Chrome
  • Development OS is Windows 10/8.1, Windows Server 2016/2012 R2/2012
  • Development tool required: Microsoft Visual Studio 2017/2015

User support

User support
Email or online ticketing support Email or online ticketing
Support response times For Major Incidents (e.g. website unavailable): Initial response 30 mins; target resolution time: 2 hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Episerver DXC includes 24x7x365 platform support (up to CMS application).
CDS provides 3rd line code support for your specific codebase, this is charged at standard rates based on an agreed time provision based on the scale and complexity of your website
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started CDS commissions the DXC service which provides the platform and tools we need to build your website. We undertake discovery, design and development processes appropriate to your requirements, through to full system testing. The approved solution is deployed to the production environment by Episerver.

CDS provides tutor-led, on-site training for editors and administrators, and template user guides. Episerver also provides certified training courses and online user documentation for the application.
Service documentation Yes
Documentation formats
  • HTML
  • Other
Other documentation formats All documentation is available on Episerver World: http://world.episerver.com
End-of-contract data extraction Through request to CDS or the Episerver Managed Service desk, a full back-up of the Episerver database and accompanying binary assets can be provided. CDS can provide additional Exit Planning and Management services upon request.
End-of-contract process Subject to 90 days termination notice being provided, there is no additional cost for ending the contract after the original contract period. If the termination date requested is before the end of the contracted period, the remaining period must be paid for in order to terminate. CDS can provide Exit Planning and Management services to assist in the transition.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices No
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing No specific tests known.
API Yes
What users can and can't do using the API Episerver's API enables all aspects of the system to be interacted with.
API documentation Yes
API documentation formats HTML
API sandbox or test environment No
Customisation available Yes
Description of customisation Episerver DXC can be fully customised to suit your individual website requirements, including presentation templates, authentication providers, site functionality and editing/management functionality. Customisation is through .NET languages and javascript, using Visual Studio. CDS is a Premium Episerver Partner that provides all customization services, from discovery and design through to content and SEO optimisation, available through our Cloud Service listing on G-Cloud.

Scaling

Scaling
Independence of resources Each DXC implementation runs as a single tenant solution with its own dedicated set of resources that scale using public cloud infrastructure.

Analytics

Analytics
Service usage metrics Yes
Metrics types Service level metrics
CMS activity, e.g. pages published
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Episerver UK

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Data can be exported directly from the database or an export can be run that downloads content as a compressed XML file.
Data export formats Other
Other data export formats XML as part of a standard Episerver export.
Data import formats Other
Other data import formats XML

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Availability is guaranteed at 99.7%, rising to 99.9% depending on package selected. Should this service level not be met, the customer has the right to obtain a reduction on the monthly fee for the affected service(s), corresponding to 10% of the monthly fee for each interval of 1 hour that the effective availability falls below the SLA for the affected service(s). The reduction is limited to the actual month when the agreed availability level has fallen short. This compensation shall be the Customer's sole remedy for interruption or delay in the Episerver DXC Services(s).
Approach to resilience Episerver DXC is primarily based on Microsoft Azure services and utilise other cloud services. Full details of resiliency are available on request.
Outage reporting Email alerts, public dashboard.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Access management is enforced at different levels in the DXC-S. Episerver's PaaS portal is used to administer and manage a client's DXC users. Only authorised Episerver users with set permissions are allowed to manage the service, this is controlled via AzureAD; stings are also hard coded in the portal. Client developers or partners are allowed to access the DXC integration environment only; users must be requested. Customer editors can authenticate with the DXC via their own chosen federated security if they wish, Episerver can also restrict access via set IP ranges if required.
Access restriction testing frequency At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes CDS maintains a set of security policies aligned with our ISO27001 certification, we are also Cyber Essentials Plus certified. All staff are BPSS cleared at minimum and are briefed on the security policy at induction and ongoing compliance supported by an internal learning management system.

Episerver maintains its own ISMS for DXC which is aligned to ISO27001, which is included in new starter training for all employees and supported by their learning management system.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Episerver development follows an iterative development lifecycle regarding code changes. Episerver performs web vulnerability scans that look for the OWASP top 10 vulnerabilities and use the OWASP references as a guide during development. Episerver has a review process for all changes/releases to the software (weekly), restricted to select publishers (who have been trained against Episerver's ISMS). Microsoft Azure teams follow a formal Security Development Life-Cycle process for their services which Episerver DXC consumes. More information is available on www.microsoft.com/en-us/sdl and www.episerver.com/legal/episerver-dxc-service-level-agreement
Vulnerability management type Supplier-defined controls
Vulnerability management approach DXC-S uses a web application firewall (WAF) to stop attacks at the network edge, protecting your website from common threats and specialised attacks before they reach your service. Microsoft is also protected by an active Intrusion Detection/Protection system which detects threats. Microsoft regularly penetration tests the underlying infrastructure of DXC. The DXC is also subject to regular pen tests conducted by customers and partners. If a threat is detected these are given Episerver's highest service priority and escalation. Microsoft is responsible for patch management.
Protective monitoring type Supplier-defined controls
Protective monitoring approach DXC-S offers centralised monitoring and analysis systems that provide continuous visibility and timely alerts to the teams who manage the service. Triggers and thresholds are set, benchmarked against typical consumption or behaviour on your website. If unanticipated performance behaviour is detected, the service desk is alerted to analyse further. Security incidents receive the highest priority and customers are notified at the earliest opportunity.
Incident management type Supplier-defined controls
Incident management approach Incident reports are generated for all P1 and P2 indicents describing the issue, root cause analysis and corrective and preventative actions which were taken. Customer support contacts are notified once a support ticket has been generated.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £42000 per instance per year
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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