Cloud Technology Solutions Ltd

Google G Suite Enterprise

G Suite is a set of productivity tools designed for Cloud, for users working anywhere on any modern device. Components include Email, Calendar, WordProcessing, Spreadsheets, Presentations, Video, Voice and Text Conferencing, Forms, Team Sites/Intranet, Social Networking, Document Storage and Sharing. Any time, place, location; realtime collaboration makes teamworking the norm.

Features

  • All G Suite Basic features and more
  • Unlimited Cloud Storage (maximum single file size 5Tb)
  • Team Drives for an enhanced file sharing model
  • Archive and Retention controls for Email, Chat and Documents
  • eDiscovery across all Email, Chat and Documents
  • Extended Audit reports to track user activity
  • Cloud Identity premium service
  • Data Loss Prevention (DLP) for email, Drive
  • Access Transparency
  • Data regions selection and management

Benefits

  • All G Suite Basic benefits and more
  • Improved corporate information sharing model through Team Drives
  • Accountability and traceability of users through the audit reports
  • Assurance of timed retention and deletion of records with Vault
  • Reduced cost to manage FOIA requests with eDiscovery
  • Extended mobile device management
  • Direct management control of data location
  • Enhanced analysis of logs via BigQuery

Pricing

£240 per licence

Service documents

Framework

G-Cloud 11

Service ID

8 2 4 8 5 7 8 3 3 7 9 8 5 7 4

Contact

Cloud Technology Solutions Ltd

Patrick Mayer

07753 446022

patrick.mayer@cloudsolutions.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
No
System requirements
A modern web browser is required

User support

Email or online ticketing support
Email or online ticketing
Support response times
P1 1 hour
P2 1 Business Day
P3 1 Business Day
P4 1 Business Day
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
In addition to Google standard support CTS provide an option for Enhanced Customer Success Services and Support. These are provided through CTS G Cloud 9 Cloud Support Service: G Suite Customer Success Services. CSS provides an Account Manager and assigned Support Engineers.

Google provides a single level of support for GSuite in line with other enterprise service providers, the terms of support can be found here: https://gsuite.google.com/terms/tssg.html
Support available to third parties
Yes

Onboarding and offboarding

Getting started
CTS are a Google Premier Partner with a proven track record of deploying Google into Central & Local Government, Education, 3rd Sector and Private sector.

CTS Provide on-site user training, VIP training, Admin Training, Change Management, Technical & Strategic consultancy, Project Management.

CTS adopt and enhance the Google proven business transformation framework based on highly regarded research in accredited universities. An online Getting Started learning path is described at https://gsuite.google.com/setup/
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
CTS Provide and additional method to the standard Google APIs. Using the CTS CloudMigrator tool it is possible to automate the extraction of data to other platforms/formats. In addition CTS can provide a managed migration service to support data import and export.

If your organization decides to leave G Suite, your users can take their G Suite data with them. They can export emails, contacts, calendars, videos, and more. Then, they can import the data to your new provider. More information can be found here: https://support.google.com/a/answer/100458?hl=en#all
End-of-contract process
Access to the G Suite instance will be terminated and data will be removed from all Google systems within 180 business days

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Custom mobile applications are available both for iOS and Android which provide a bespoke user experience tailored to the operating system in question. For other mobile operating systems, web browser support is included which provides an equivalent experience to the desktop environment.
Service interface
No
API
Yes
What users can and can't do using the API
The scope of capabilities exposed via API to GSuite users is very broad and encompasses most major use cases. G Suite API's are grouped into ten main API's and SDK's that can be found here: https://developers.google.com/google-apps/
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Google Apps Script is a JavaScript cloud scripting language that provides easy ways to automate tasks across Google products.
With Apps Script, you can create Add-ons for Google Docs, Macros, menus, and custom functions as well as managing responses for Google Forms

Scaling

Independence of resources
G Suite is powered by a massively scaleable infrastructure which already services more than 1 Billion users. The addition of any practicable number of users has a very low impact.

Analytics

Service usage metrics
Yes
Metrics types
The Account activity report page gives access to all data from the User account status, Admin status, and 2-Step Verification enrollment reports. It also shows details of Google Drive and Gmail usage. Further information can be found here: https://support.google.com/a/answer/4580176?hl=en
Reporting types
  • API access
  • Real-time dashboards

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Google

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
EU-US Privacy Shield agreement locations
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach
Data is encrypted at rest using AES encryption, data sharding and key rotation. Physical access control is also compliant with SSAE-16.
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Most tools include a 'Save as' function that allows the export of data in industry standard formats. In addition, each user can download all the data they need from their G Suite account (including emails, calendars, contacts, documents, bookmarks, and more) to one place at the same time. Users can choose which Google products to archive. For example, they can choose to download their emails and documents, but not their bookmarks or photos. Only the user can access their archive and import it into a new service. Users can also Download documents as PDF, Docx, ODF etc.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • DOCX
  • XLSX
  • PPTX
  • PDF

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Contractually Google's Service Level is guaranteed to 99.9% availability for any calendar month and backed with service credits. Definitions and service credits are described at https://gsuite.google.com/intl/en-GB/terms/sla.html.
Approach to resilience
All data is redundantly stored across a minimum of 3 data centers, and all services are designed to leverage the redundant data center infrastructure powering Google services.
Outage reporting
Google provides customer alerts and a public uptime dashboard here: https://www.google.com/appsstatus#hl=en-GB&v=status. The dashboard advises across the G Suite services on degradation or downtime.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Depending on administrator preference, users can be signed in via a federated identity service, including AD or use G Suite as their identity backend. 2 Factor authentication is supported and can be enforced. Administrative access privileges are granted separately to individual users.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Ernst & Young
ISO/IEC 27001 accreditation date
15/04/2015
What the ISO/IEC 27001 doesn’t cover
Any service not listed on the ISO certificate is not covered.
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
31/01/2017
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
N/A
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • HIPAA
  • Ferpa

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
ISO 27017, ISO 27018, SSAE16 / ISAE 3402 Type II, FedRAMP, HIPAA
Information security policies and processes
GSuite and Google infrastructure is certified for a growing number of compliance standards and controls, and undergoes several independent third party audits to test for data safety, privacy, and security.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
In Google production environments, software updates are manually vetted to ensure the stability of the system. Changes are then tested and cautiously rolled out to systems. The details vary somewhat depending on the service being considered, but all development work is separated from the operation systems, testing occurs in a multi-staged fashion in both environments and in dedicated test settings. Google can share, under NDA, the SOC2 audit report (based on standards from the International Auditing and Assurance Standards Board), which describes the change management process. Additionally, changes to code go through a process of code review involving additional engineer(s).
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Google administrates a vulnerability management process that actively scans for security threats using a combination of commercially available and purpose-built tools, intensive automated/manual penetration efforts, quality assurance processes, software security reviews and external audits. The vulnerability management team is responsible for tracking and following up on vulnerabilities. Once a vulnerability requiring remediation has been identified, it is logged, prioritized according to severity, and assigned an owner. The vulnerability management team tracks such issues and follows up frequently until they can verify that the issues have been remediated. Google also maintains relationships and interfaces with members of the security research community.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Focused on information gathered from network traffic, employee actions on systems and outside knowledge of vulnerabilities. Traffic is inspected at many points for suspicious behaviour. Analysis is performed using open-source and commercial tools for traffic capture and parsing, supported by a correlation system built on top of Google technology. Analysis is supplemented by examining system logs for unusual behaviour, such as attempted access of customer data. Security engineers place standing alerts on public data repositories to look for security incidents that might affect company infrastructure. They actively review inbound security reports and monitor public mailing lists, blog posts, and wikis.
Incident management type
Supplier-defined controls
Incident management approach
If an incident occurs, the security team logs and prioritises it according to severity. Events directly impacting customers are assigned the highest priority. This process specifies courses of action, procedures for notification, escalation, mitigation, and documentation. Google’s incident management program is structured around NIST guidance on handling incidents. Key staff are trained in forensics and handling evidence in preparation for an event, including the use of third-party and proprietary tools. Testing of incident response plans is performed for key areas, such as systems that store sensitive customer information. Tests consider a variety of scenarios, including insider threats and software vulnerabilities.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£240 per licence
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
The free version is functionally identical to the paid version of G-Suite but is only available for 30 days through an online registration and not supplied under G-Cloud terms and conditions.
Link to free trial
https://gsuite.google.com/signup/basic/welcome

Service documents

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