Discovery Services

CDS delivers expert discovery phase services for cloud-based agile projects, to understand the users their needs and the required business processes, to make digital services that are efficient, practical and easy to use.
Services include user research, prototypes, technical feasibility, cloud migration, business case support, performance audit, analytics, content audit.


  • Benchmarking of current landscape and agreed success criteria
  • Test hypothesis to assess need
  • Engagement with key stakeholders and users
  • User research to understand fully understand scope and user needs
  • Co-creation workshops to build personas and prioritised user stories
  • Technical feasibility study to identify needs and constraints
  • Definition of the MVP
  • Sprint planning for Alpha
  • GDS Discovery documentation


  • Compliant with GDS Service Design Manual
  • In-depth understanding of business and user needs
  • User focussed, to ensure the service meets user needs
  • Multiple research techniques tailored to scope and budget
  • Outputs help set KPIs and informs business case
  • Justifies investment
  • Reduces risk of not meeting user needs
  • Prioritised user requirements to guide iterative design and development
  • Delivers informed decisions and justification to proceed to alpha


£500 to £1400 per person per day

Service documents

G-Cloud 10



James Davis

0113 399 4076


Planning service Yes
How the planning service works CDS delivers expert discovery phase services for cloud-based agile projects, to understand the users their needs and the required business processes, to make digital services that are efficient, practical and easy to use.
Discovery is a collaborative process, and our approach enables this through co-creation, workshop sessions and iterations based on user feedback.
We deliver a blend of on-site and off-site activities, including user research, analysis to test hypotheses, technology analysis and definition and gather user requirements to define the overall scope. Discovery activities may include:
Desk research
Stakeholder interviews / workshops
User research workshops
Personas, user stories & business process
Technical Analysis
At the end of discovery phase, CDS finalises the documentation, which includes a prioritised list of user needs and user stories, as well as recommendations for the technology solution and scope for the new digital service based on user research and technical analysis.
Planning service works with specific services No


Training service provided No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works CDS delivers expert discovery phase services designed to help customers migrate to the cloud and benefit ferom cloud-based services.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works CDS applies specific quality standards, processes and procedures to assuring the quality of our digital products, and operate established policies and accredited quality systems for the way we work across the organisation. CDS is certified to international standards including BS EN ISO 9001: 2008, BS EN ISO 27001, ISO/IEC 20000-1:2011.
CDS apply a rigorous testing as part of our Quality Assurance process (ISO9001) using our dedicated in-house testing team. We employ different forms or levels of testing throughout the development process including static, function, non-function, regression and smoke testing
System testing is performed by ISEB qualified test analysts who are trained to plan, execute, and report on application and system code. We develop test scripts that ensure that all key functions are included in the test, incorporating the use cases within the functional specification.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
Other security services
  • Penetration testing
  • IT Health Checks
  • Risk analysis
  • Other
Certified security testers Yes
Security testing certifications
  • Other
Other security testing certifications
  • CDS is certified to ISO27001
  • CDS employes ISEB qualified test analysts.

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works CDS is one of the few SMEs to operate an accredited ISO20000 Service Management and ITIL Service Desk, covering the entire service management lifecycle including transition, service desk provision, change management and release management. We provide proactive application and hosting monitoring services, so that any issues affecting platform availability are quickly resolved to avoid any loss of service or potential business risk.

Service scope

Service scope
Service constraints N/A

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We provide standard support from 9.00 to 5.00 Mon-Fri, extensions up to 24x7 available on request. Response times vary between 15 mins and 1 day, depending upon priority. For full details of response times, please refer to the service definition document.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Our standard SLA provides incident response targets based on severity, e.g. P1 loss of service – restoration in 2hrs. We provide 5 support levels ranging from business critical to low priority. For more information, please refer to the attached service description. Access to the service desk is subject to establishing a Support and Maintenance Contract with us. We establish a support contract with a minimum level of provision per month, appropriate to the size and complexity of your project. CDS' Service Desk operates to ITIL standards and is manned by dedicated team of support technicians with access to experienced developers.


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)


Price £500 to £1400 per person per day
Discount for educational organisations No


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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