LexisNexis® IDU enables you to have increased confidence in verifying an individual’s identity whilst supporting a frictionless customer journey. Providing a multi-layered check and screening against a variety of positive and negative datasets, IDU assists with verifying and authenticating identity documents, identifying risks and processing results against your bespoke scorecard.
- Confidently verify an individual’s identity.
- Perform multi-bureau verification checks.
- Customisable scorecard configured to your organisational risk tolerance.
- Verify the bank account associated with the individual.
- Enable self-service with mobile "selfie" identity App solution.
- Authenticate ID documentation worldwide e.g. passport.
- Validate email addresses for an individual or entity.
- Access on-line or integrate into your systems via API.
- Approve customers quickly speeding up your onboarding process.
- Reduce risk through comprehensive data coverage.
- Integrate with your existing platforms via API
- Authenticate documents ensuring photograph matches the individual in real-time.
- Wider range of data coverage ensures 89% first time pass
- Tailor your process to your risk appetite
- Smooth customer journey
|Software add-on or extension||No|
|Cloud deployment model||Private cloud|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Monday - Friday 9.00 - 5.00 (excluding UK Bank Holidays)|
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
|Support levels||Customer Support is available by telephone or email during UK business hours 09:00 to 17:00 Monday to Friday (excluding bank holidays). On-line FAQs are available within the system.|
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||Users are provided with documentation on how to Get Started. Training is available onsite or via webex.|
|End-of-contract data extraction||Data is stored in line with Data Retention Policy and retained for legal, regulatory and audit purposes. Users have control over their own data.|
|End-of-contract process||Data is retained in line with Data Retention Policy and access to the Service removed for users who no longer require to use the service.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||No|
|Description of service interface||Web based portal is available for users to enter data for searching and to upload data for batch processing.|
|Accessibility standards||None or don’t know|
|Description of accessibility||
Users enter search criteria for verification and matching of individuals or businesses to ascertain whether the details held are correct. Users can review the results presented in order to make a decision.
Batch files can be uploaded with results returned to customer via an on-line portal.
|What users can and can't do using the API||The API enables the customer to submit data for searching and retrieval of results via web service to connect to existing or third party platforms.|
|API documentation formats|
|API sandbox or test environment||Yes|
|Description of customisation||An administrative user can customise the work flow, data sets used and system configuration to suit their organisation's needs.|
|Independence of resources||The solution is provided as a shared service. We regularly review capacity and performance to ensure all customers receive the service they require.|
|Service usage metrics||No|
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||None|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||No|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||Data can be downloaded in CSV format or reports extracted in pdf format.|
|Data export formats||
|Other data export formats|
|Data import formats||
|Other data import formats||User-entry|
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
|Guaranteed availability||Our service has consistently achieved availability in excess of 99.9%.|
|Approach to resilience||Our data centres operate in a hot-active setup, providing failover capability for resilience and service continuity.|
|Outage reporting||Email alerts would report any outage that would materially affect services.|
Identity and authentication
|User authentication needed||Yes|
|User authentication||Username or password|
|Access restrictions in management interfaces and support channels||Access rights are provided using the "Least Privilege" principle and regularly reviewed.|
|Access restriction testing frequency||At least once a year|
|Management access authentication||Username or password|
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||No audit information available|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||SGS UK Ltd|
|ISO/IEC 27001 accreditation date||12/07/2017|
|What the ISO/IEC 27001 doesn’t cover||The IDU service is fully covered by the certification.|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||An information security management system/framework has been built based on the requirements of ISO27001/2, as well as aligning with general best industry practice. A full suite of information security policies, processes, and procedures are in place covering all applicable areas of physical and logical security and are regularly reviewed internally and externally. The Information Assurance Data Protection team (“IADP”) for RELX Group (parent company to LexisNexis Risk Solutions UK Ltd) has responsibility for setting enterprise-wide policies and procedures pertaining to privacy, compliance, customer credentialing and information security which includes the documentation of the roles and responsibilities of LexisNexis users.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||LexisNexis maintains strict policies and procedures for change control and management of computer hardware and software. Prudent configuration management and change control processes must be followed for all software and systems development and maintenance activities performed on Company computer systems and networks. Proper configuration management and change control are essential to ensure that high levels of reliability, availability and serviceability (RAS) are maintained within Company computer systems and networks and that security controls cannot be circumvented.|
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||To help mitigate the risk associated with vulnerabilities on external and internal computer systems, LexisNexis Information Security will perform network vulnerability assessment services. Vulnerability scans for networked systems occur at minimum every month. Information Security will oversee the assessment and reporting process.|
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||Network monitors, host monitors, and security event log monitors alert our systems staff of suspicious events. Logs are directed to a Security information and Event manager (SIEM) and used for reporting, correlation, and analysis. Access to any generated and collected log data is restricted, controlled, and protected against unauthorized modification. Time is synchronized across computer and network systems so that events may be correlated. LexisNexis has a dedicated Security Operations Centre (SOC) who are available 24/7 to respond to real-time attacks and to make appropriate firewall or host changes.|
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||An incident management process is in place, however its contents are confidential. Users are trained on how to report incidents.|
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||No|
|Price||£0.15 to £0.30 per unit|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||A free trial enables you to use a limited number of IDUnits (based on your predicted future volumes) or for 30 days whichever comes sooner.|
|Link to free trial||N/A|