Gradian Systems Ltd

Symantec's Email Threat Isolation

Symantec Email Threat Isolation stops advanced email attacks by insulating users from spear phishing, credential theft, and ransomware attacks by isolating malicious links and downloads. It stops credential theft by rendering webpages in read-only mode by virtualizing browsers in a highly-scalable and secure, disposable container, creating a secure execution environment.

Features

  • The URL Isolation feature executes URLs in an isolation platform
  • Isolates malicious content
  • A seamless indistinguishable user experience

Benefits

  • Insulate users from spear phishing, ransomware
  • Prevent credential theft by using read-only
  • Only safe or sanitized content is delivered to your organization

Pricing

£8.83 per user

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

822883977075396

Gradian Systems Ltd

Neil Buckley

01276 534771

neil.buckley@gradian.co.uk

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Symantec's Email Security Service
Cloud deployment model Public cloud
Service constraints None.
System requirements Customer must also have Symantec's Email Security Service

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Please see Gradian's Support Guide attached.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support No
Support levels Please see Gradian's Support Guide attached.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Gradian possess the skills and support to configure, deploy, support and run this service on your behalf. These services can be found under Gradian's Professional Service and Gradian's Managed Configuration Service. Alternatve support options can be found under Gradian's Technical Account Service Plan (T.A.S.P) and Gradian Support for Symantec Products.
Service documentation Yes
Documentation formats
  • PDF
  • Other
Other documentation formats PowerPoint
End-of-contract data extraction The reporting data can be exported in CSV format, no data will be held after end of contract.
End-of-contract process Symantec will stop isolating and rewriting links for the customer. Should they also stop using ESS, their instance is deleted from AWS cloud after the end of the contract and all information is deleted with it.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service All detection is carried out in a cloud environment so there is no difference in service regardless of the endpoint being used
Accessibility standards None or don’t know
Description of accessibility Web based management console, dependant on threat levels the users may be in read mode.
Accessibility testing Unknown
API No
Customisation available No

Scaling

Scaling
Independence of resources The Services are designed ground-up to be resilient by providing highly-available regions. The Detection Servers (Detectors) are provisioned on-demand as a pool (more than one) and elastically scale depending on the workload.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Symantec's.

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Other
Other data at rest protection approach Data at rest is stored in the Amazon cloud.
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach The reporting data can be exported in CSV format, no data will be held after end of contract.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability The Platform is available on a twenty-four (24) hours/day by seven (7) days/week basis and is monitored for availability and service capacity.
Approach to resilience Buyers are provided with their own instance of the Email Security Services, ETI is an add on to this solution. Redundant data center clusters to balance availability in the event of outage.
Outage reporting Scheduled maintenance and emergency outages reported to customer by Symantec.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Must be logged into the web app to access these features, and have the appropriate user-role in the Platform.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Data centers SOC 2 type 2 reports
  • ISO27001 compliant

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We have an ISMS committee who are responsible for day to day management of the ISMS system. That committee is headed by a senior manager who is responsible for compliance and customer assurance. That committee reports to a governance committee responsible for all applicable standards compliance, which then reports to the business owner of the service.
Information security policies and processes All staff are required to read and comply with our security policies. Staff are trained in line with our security practices. Our Chief Security Officer reports directly to Symantec's General Counsel. Our policies and processes include, but are not limited to, security, incident response, business continuity, secure software development and supply chain risk management. External versions of a number of our policies are available here: https://www.symantec.com/about/customer-trust-portal

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We follow a multi-stage process. Our DevOps process drives change management, including the development cycle, testing, quality assurance and staging, prior to deployment into production deployment
Vulnerability management type Supplier-defined controls
Vulnerability management approach Symantec has a formal process for handling and managing vulnerabilities. For any externally reported issues, Symantec follows the process outlined in ISO 29147, Information technology — Security techniques — Vulnerability disclosure ([ISO/IEC 29147:2014(E)]). Symantec'c Software Security Group works with the impacted team(s) to: Recreate the environment and issue within Symantec’s labs for an expedited resolution. Facilitate a prompt and accurate response. Avoid delays in new Symantec releases.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We follow a multi-stage process. Our DevOps process drives change management, including the development cycle, testing, quality assurance and staging, prior to deployment into production deployment
Incident management type Supplier-defined controls
Incident management approach Symantec’s internal Security Incident Response Plan documents repeatable, industry standard procedures for handling actual cyber threats when they arise. It also provides the necessary engagement and information-sharing processes to allow prompt coordination among all relevant stakeholders, and describes the reporting, communication, containment, investigation, and recovery mechanisms that exist to support a comprehensive end-to-end process flow from threat detection through remediation. The development and implementation of this forward-looking plan supports Symantec’s ultimate mission to its customers, partners, shareholders, and employees as a trusted leader in information security risk management.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £8.83 per user
Discount for educational organisations Yes
Free trial available Yes
Description of free trial 30 day trial access with ESS to the full email isolation option.

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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