Q-Solution Ltd

Secure Platform as a Service

An AWS secured platform, connected to PSN Protected, accredited to OFFICIAL SENSITIVE. Allows the buyer to focus on application build through our CI/CD pipeline.

Platform includes all necessary System Monitoring, Protective Monitoring (GPG13), AV, IDS, IPS, Alerting, Remote Access, Vulnerability Assessment, Threat Detection and Behavioural Monitoring

Features

  • PSN Protected connection accredited to hold up to OFFICIAL-SENSITIVE data
  • Protective Monitoring and real time alerting
  • Dynamic alerting via Slack, email, SMS and .GOV notify
  • Anti Malware for data in transit
  • Open API enabling customers to consume data in house
  • Dedicated Support team
  • Built to scale on 100% serverless architecture
  • Certified against Cyber Essentials Plus
  • Data held entirely within UK Sovereign Data Centres
  • Design against NCSC Cloud Security Principles and Architecture Patterns

Benefits

  • Accelerates Digital Transformation Programmes
  • Reduced Capital Expenditure
  • Leverage the benefits of an integrated Continuous Integration (CI) pipeline
  • Connection to PSN Protected at the outset enabling early integration
  • Reduced maintenance overhead
  • User security inherently built into the platform
  • Integrate Management information (MI) into your own in house systems
  • No requirement to build complex and time-consuming Protective Monitoring services

Pricing

£1,500 a unit a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kevin.hoskins@q-solution.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

8 2 2 7 4 2 4 4 8 8 9 4 7 7 5

Contact

Q-Solution Ltd Kevin Hoskins
Telephone: 07966 306058
Email: kevin.hoskins@q-solution.co.uk

Service scope

Service constraints
The following are the current limitations of the service. We do however encourage customers to review these pages and the dashboard for changes made to the service as we aim to continually improve the capacity, availability and overall service provision.

The platform is currently only accessible on the PSN Protected network and indirect networks. e.g PSN in Policing as managed through the GCN by Vodafone

AWS Connect PSN Protected bandwidth over VPLS port limited to 100Mbps
System requirements
To be completed

User support

Email or online ticketing support
Email or online ticketing
Support response times
We provide 4 hour response times to tickets Monday to Friday
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
No
Onsite support
No
Support levels
To be completed
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Detailed onboarding documentation will be provided to the buyer at service commencement
Service documentation
No
End-of-contract data extraction
To be completed
End-of-contract process
To be completed

Using the service

Web browser interface
No
API
No
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
Manual
Independence of resources
Our OFFICIAL SENSITIVE Platform as a Service (PaaS) is a multi-tenanted service. Resources are not consumed dynamically throughout a customers contract but, instead, consumed and fixed at the point of service commencement. Our solution is fully scalable and, coupled with a monitored capacity plan, we ensure that the service has the necessary resource capacity to cater for additional customers as they are on boarded onto the service
Usage notifications
Yes
Usage reporting
  • Email
  • Other

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
Other metrics
  • AWS Cloudwatch
  • AWS Config
  • AWS Guard Duty
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Backup and recovery

Backup and recovery
Yes
What’s backed up
Grouping of Virtual Machines - vAPPs
Backup controls
Virtual machine backups are automated, the default is a rolling 14 day window.

Other backups are available upon request
Datacentre setup
  • Single datacentre with multiple copies
  • Single datacentre
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.5% availability is guaranteed
Approach to resilience
Available on request
Outage reporting
Planned outages are reported through formal Change Requests raised with the customer at least 2 weeks prior to the implementation. Change Management procedures are available upon request Any unplanned outages are alerted via email initially and tracked through our ticketing system

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Separated VPN access for Management and Customer
Separated Virtual Infrastructure for Management and Customer
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
2020-06-17
What the ISO/IEC 27001 doesn’t cover
Please refer to the formal BSI Certificate of Registration and our Statement of Applicability available on request
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials
  • Cyber Essentials Plus
  • PSN connection compliance certificate
  • PSN service provision compliance certificate

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber Essentials,
Cyber Essentials Plus,
Ministry Of Justice Accreditation,
PSN connection compliance certificate,
PSN service provision compliance certificate.
Information security policies and processes
Q-Solution have a defined set of Security Policies that form part of our Risk Management Accreditation Document Set (RMADS). Together with our monthly security working group, we ensure that appropriate operational security measures are in place to maintain our ongoing government accreditation and support our overall company Information Security Management System (ISMS) conforming to ISO27001:2013. Specific details of our Security practices are not made public here but are available upon request from the buyer along with details of our Cyber Essentials Plus certification. We employ highly skilled security architects and accreditors to ensure our security policies are relevant to our services and maintained in line with industry and government standards

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Q-Solution have a defined set of Operational Security Policies that form part of our Risk Management Accreditation Document Set (RMADS). Together with our monthly security working group, we ensure that appropriate operational security measures are in place to maintain our ongoing government accreditation and support our overall company Information Security Management System (ISMS) conforming to ISO27001:2013. Specific details of our Operational Security practices including our Change Management Processes are not made public here but are available upon request from the buyer along with details of our Cyber Essentials Plus certification.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Q-Solution have a defined set of Operational Security Policies that form part of our Risk Management Accreditation Document Set (RMADS). Together with our monthly security working group, we ensure that appropriate operational security measures are in place to maintain our ongoing government accreditation and support our overall company Information Security Management System (ISMS) conforming to ISO27001:2013. Specific details of our Operational Security practices including our Vulnerability Processes are not made public here but are available upon request from the buyer along with details of our Cyber Essentials Plus certification.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Q-Solution have a defined set of Operational Security Policies that form part of our Risk Management Accreditation Document Set (RMADS). Together with our monthly security working group, we ensure that appropriate operational security measures are in place to maintain our ongoing government accreditation and support our overall company Information Security Management System (ISMS) conforming to ISO27001:2013. Specific details of our Operational Security practices including our Protective Monitoring Processes (complying to GPG13) are not made public here but are available upon request from the buyer along with details of our Cyber Essentials Plus certification.
Incident management type
Supplier-defined controls
Incident management approach
Q-Solution have a defined set of Operational Security Policies that form part of our Risk Management Accreditation Document Set (RMADS). Together with our monthly security working group, we ensure that appropriate operational security measures are in place to maintain our ongoing government accreditation and support our overall company Information Security Management System (ISMS) conforming to ISO27001:2013. Specific details of our Operational Security practices including our Incident Management Processes are not made public here but are available upon request from the buyer along with details of our Cyber Essentials Plus certification.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Third-party
Third-party virtualisation provider
UKCloud
How shared infrastructure is kept separate
Assured by independent testing of implementation

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
This service is provided using UKCloud IaaS

Pricing

Price
£1,500 a unit a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kevin.hoskins@q-solution.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.