Pure Technology Group

Managed Office 365 Services

Whether you’re working in your office or on the go, Office 365 provides a familiar, top-of-the-line set of productivity tools. Office 365 is always up to date, letting you create, edit and share with anyone in real time.

Features

  • Migration to Office 365 from legacy services
  • Access to support for end user Office 365 issues.
  • Microsoft Cloud - Office 365 E1, E3 and E5.
  • SharePoint Online, OneDrive, Yammer, Exchange Online, Skype for Business, Teams

Benefits

  • Provide the foundation for cloud technology adoption.
  • Leverage all the features of the Microsoft Office 365 stack.
  • CSP pricing to reduce costs.
  • Simplify buying, implementing and using Office 365.
  • 1st line support for Office 365 and Microsoft 365
  • Supply and configuration of complimentary security services.

Pricing

£8.75 to £52.63 per user per month

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

8 2 2 3 2 4 1 3 3 7 8 1 2 5 0

Contact

Pure Technology Group

Simeon Banks

0113 3871070

simeon@tptg.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints The services provided by Microsoft and the Office 365 platform are always available with the exception of planned maintainence which will be communciated with 4 weeks notice where possible.
System requirements
  • All users require internet access
  • All users required to sign Acceptable Use Policy

User support

User support
Email or online ticketing support Email or online ticketing
Support response times SLA Response Time in mutually agreed priority:

P1 - Response in 15 mins
P2 - Response in 1 hour
P3 - Response in 4 hours
P4 - Response in 8 hours
P5 - Response in N/A
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels All support services are managed with a team of Technical and Service managers to ensure a smooth continuous service.

Support is pro-active including live monitoring. Incident management is carried out through a detailed ITIL methodology aligned to customer SLA including prioritisation by severity and escalation.

Support is provided for cloud, hybrid and on-premise solutions.

Site Hardware Break-Fix can be provided in a range of options.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started The pure technology group provide a full on-boarding process, which includes service delivery, technical evaluation and associated training and end user documentation.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction At contract completion, data can be provided by secure transfer, over-the-wire or to portable media, encrypted or not.
End-of-contract process At contract completion, the project management team plan off-boarding as a project to ensure smooth transition of service and data.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile Apps found in popular app stores relative to the device are used to access the Microsoft Office 365 Service
Service interface No
API No
Customisation available Yes
Description of customisation The Service Provider can customise the Service to provide:
- Enhanced User Profiles (more memory, storage, etc).
- Graphics Acceleration.
This will be implemented in response to a Service request, and incurs extra charges.

Scaling

Scaling
Independence of resources Resource pools sized to meet demand.
Utilisation is monitored and reported on accordingly.

Analytics

Analytics
Service usage metrics Yes
Metrics types Regular consumption reports on licenses consumend can be provided.
Reporting types Regular reports

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Microsoft

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Data can be exported and returned to the client in the original format it was stored and managed. Additional formats, or export mechanisms can be provided at extra cost.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Availability of the Office 365 platform at a whole is 99.99%, however this varies by service.

A refund in 'service credits' is offered for SLA breach in a varied scale according to the product, this can range from 25 - 100%
Approach to resilience Services can be configured to run from multiple DataCentres according to customer requirements and locale.
Outage reporting - A public dashboard (https://portal.office.com/servicestatus)
- Email
- Telephone call from service management personnel.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels There is no access from User Accounts to management interfaces.

Management interfaces are restricted to specific personnel, with specific credentials authroised in advance.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 QMS
ISO/IEC 27001 accreditation date 27/03/2018
What the ISO/IEC 27001 doesn’t cover As specified in the report, available on request.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We adhere strictly to ISO27001 and its associated policies surrounding reporting standards and formats.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management type Supplier-defined controls
Vulnerability management approach Baseline vulnerabilities are patched according to the Microsoft Azure processes which Conforms to a recognised standard, CSA CCM v3.0 or SSAE-16 / ISAE 3402. However Application vulnerabilites are not scanned by Microsoft, this can be provided as a seperate service
Protective monitoring type Undisclosed
Protective monitoring approach Protective monitoring is provided directly by the Microsoft Trust Center
Incident management type Supplier-defined controls
Incident management approach SLA Respone Time - Descender from Highest to Lowest

P1 - Response in 15 mins
P2 - Response in 1 hour
P3 - Response in 4 hours
P4 - Response in 8 hours
P5 - Response in N/A

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £8.75 to £52.63 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Free online trial of product available.

Service documents

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