Nanowire AI customer feedback data platform
The Nanowire Customer and staff conversation and feedback analysis platform employs Artificial Intelligence to automate the processing of client feedback data. Understand large amounts of free text captured in feedback forms or transcripts. Users can discover emerging trends and clusters of issues over time with tools to investigate specific issues.
- Visualise and investigate insights hidden in freetext feedback data
- Free-text analytics and Natural Language Processing
- Artificial Intelligence driven sentiment, cluster and trend analysis
- Machine learning model training for bespoke automated text classification
- Export selected data to use in other applications (PowerBI, Tableau)
- Powerful search, search visualisation, statistics and reporting
- Expandable through new data connectors and analysis plugins
- Deployable version for on-premise firewalled secure environments
- Deployable to private and public cloud environments (AWS/Google/Azure)
- Unlock patterns and actionable insights hidden in freetext feedback data
- Make business decisions based on empirical evidence
- Make business changes and monitor the effect through feedback
- Gain understanding of emerging customer/worker issues
- Save time on repetitive time consuming data preparation and analysis
- Automated or user driven data capture, cleanse and processing.
- Understand what makes customers/employees happy or frustrated
- Easy to use interface means better accessibility for unskilled staff
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