Azimap

Azimap GIS Hosted Cloud Services

Azimap is a secure cloud hosted geographic information system (GIS) that connects maps, apps and data to people for decision marking and citizen engagement. Available as a SaaS or on premises instance Azimap makes GIS accessible and promotes sharing of maps from a desktop or device. On-boarding and consultancy provided.

Features

  • National address and gazetteer support (LLPG and AddressBase)
  • Cloud solution that can be hosted locally
  • Ensures INSPIRE compliance by storing metadata in a common way
  • Intuitive interface to support task completion
  • Consumes shp, kml, geodatabase, geotiff, Geocode and WMS data
  • GIS tools for both the power and novice gazetteer
  • Routing, DriveTime Analysis, measuring and polygon split tools available
  • Single logon via active directory authentication
  • Knowledge base, training and on-boarding support available
  • Dedicated project delivery and client management support team

Benefits

  • Secure GIS hosted in a cloud or on-premise instance
  • Promote collaborative team work throughout your organisation
  • Centralised spatial data repository
  • Cost Control, via the need for reoccurring user licenses
  • Integrates with existing databases
  • Customised address base search and active directory integration
  • Accessible on desktop, mobile or tablet device
  • Efficient dissemination of data for citizen engagement
  • Documented APIs for easy integration and customisation
  • Documented product roadmap

Pricing

£15000 to £60000 per instance per year

Service documents

G-Cloud 11

820619373904741

Azimap

David McQuillan

02886760990

david.mcquillan@cianad.com

Service scope

Service scope
Service constraints Not Applicable
System requirements
  • Spatial database
  • Modern Web Browser e.g. IE10 Above, Chrome, FireFox etc
  • JavaScript must be enabled on the browser
  • Cookies must be enabled

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response times align with the companies SLA
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Technical support will be available from 8:00am to 6:00pm Monday to Friday. Out of hours support is available based on client requirements.

The following levels of service is available:
Level 1: Response time 1 hour e.g. system unavailable
Level 2: Response time 3 - 4 hours e.g. defect in the system which is impacting workflow or publishing / sharing of maps
Level 3: Response time 24 hours e.g. issue which does not impact workflow, processes, publishing or sharing of data
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started To help customers get started we offer the following a onboarding support:
- onsite training
- virtual training
- online user guides
- online videos
- direct access to client support team
- dedicated account management
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction After the contract period the customer can export their data as a spatial CSV, tab, KML or Shape File from within their my account area.
End-of-contract process At the end of the contractual period the customer can export their data for a further 30 days. This data can be exported as a spatial CSV, Shape, KML or tab file.

Using the service

Using the service
Web browser interface Yes
Using the web interface Azimap is supported by all major browsers including IE 10+, Firefox, Chrome, Safari 9+, Opera and Microsoft Edge.

Users register for their Azimap account via azimap.com, this is double authentication process.

Users can sign up for a Free 30 day trial of Azimap professional, which is not limited by data or layers. Following the trial period users can proceed to a SaaS cloud hosted plan or migrate to an enterprise self hosted installation.
Web interface accessibility standard None or don’t know
How the web interface is accessible The application has not given consideration for accessibility standards.
Web interface accessibility testing Not applicable.
API Yes
What users can and can't do using the API A JavaScript API, is available for enterprise customers.

The API offers customers with self hosted applications to connect and interact directly with a map via a secure browser postmessage protocol.

Most map functionality can be controlled using the API.
API automation tools Other
API documentation Yes
API documentation formats
  • HTML
  • PDF
Command line interface No

Scaling

Scaling
Scaling available No
Independence of resources A clustered infrastructure is in place that can be boosted to meet periods of increased customer demand.
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency Less than once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Other
Other data at rest protection approach Other data at rest protection approach

Our datacentre OVH, has extensive onsite security measures in place. Their cloud offerings are ISO compliant.
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Files
  • Databases
Backup controls Depending on customer requirements we can process backups on a weekly, daily or hourly basis.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Access to technical support engineers is available Monday - Friday by telephone between 08:00 - 18:00. Customers can also raise issues via the online support desk which provides out of hours support. Incidents are classified into one of the following categories - * Level 1: Where a major fault occurs such that a business critical function is not operational and major user inconvenience is being caused. Response Time: 2 hours Resolution Time: 24 hours * Level 2: Where a fault occurs such that a function is not operational but a workaround is available and is causing significant user inconvenience. Response Time: 5 hours Resolution Time: 3 days * Level 3: Where a fault occurs such that a non-critical function is not operational and is causing an inconvenient problem but is not causing significant user inconvenience. Response Time: 1 day Resolution Time: 5 days * Level 4: Where a fault occurs such that a cosmetic, non-urgent problem is being caused, e.g. a field is in the wrong position. Response Time: 3 days Resolution Time: 10 days Refunds are made via a direct repayment.
Approach to resilience Infrastructure and data is backed up and replicated from hosting datacentre to a second datacentre under a different service provider. Back ups take place 3 times daily and copies are made to Cianad's premises.
Outage reporting If an outage occurs an email alert is scheduled, messages are sent via our social media channels and a holding page is put in place.

Identity and authentication

Identity and authentication
User authentication Username or password
Access restrictions in management interfaces and support channels System implements role based access and so certain levels of user only have access to specific areas of the application.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password
Devices users manage the service through
  • Dedicated device over multiple services or networks
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Whilst our security is not accredited we work in compliance to ISO 27001:2013 standards.
Information security policies and processes Whilst our security is not accredited we work in compliance to ISO 27001:2013 standards.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Changes are logged and managed with JIRA our project management tool. A change control board meets weekly to asses and schedule approved change requests. The change control board will assess potential security impacts as part of this process.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We monitor the industry for potential threats and we take appropriate measures to mitigate the risks. We ensure all operating system security patches are installed regularly. We use a number of online software resources to generate vulnerability reports against our software.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Our service provider monitors and protects against DDOS attacks and will inform us immediately when such attack occurs. We work with our service provider to identify any compromises and will inform clients of any potential breaches.
Incident management type Supplier-defined controls
Incident management approach Users can report incidents via telephone, email or via our online helpdesk. A predefined process for major incidents involves switching on our failover servers and redirecting all traffic to the failover. Our backup strategy already ensures that failover is relatively up to date with current data.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres No

Pricing

Pricing
Price £15000 to £60000 per instance per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Azimap Professional is available as a 30 day free trial. During this period user have access to unlimited data, 2000MB of vector data, 2000MB of attachments, can add 12 layers to a map, on boarding and account management support and all support materials.
Link to free trial Www.azimap.com

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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