Market Dojo

eSourcing

Market Dojo offers easy to use and cloud-based eSourcing software with first-class support for a wide range of capabilities on a monthly or annually based model.

Allowing procurement professionals the ability to easily manage tenders and suppliers with eSourcing, eTendering, eAuctions, PQQs, RFIs, RFQs and Reverse Auction functionality.

Features

  • Cloud-based software, accessible via a web browser
  • Real time eSourcing reporting and analytics
  • Support phone, email and live chat
  • Intuitive user interface in your corporate branding
  • Multiple currency and language functionality
  • Sub-OJEU functionality to ensure you meet Framework Agreements
  • On-demand pricing, i.e. pay per auction
  • Full scoring and weighting capabilities for RFP's, RFQ's and eAuctions
  • Simple to use permission controls and user hierarchy
  • World-class technical support and eSourcing training

Benefits

  • Simplify the purchasing process
  • Reduce costs with auctions
  • Run sub-OJEU tenders quickly and efficiently
  • Full auditability providing complete sourcing process transparency
  • Very intuitive so no training guides needed
  • Easily store, organise and manage supplier data
  • Collaborate with team members and stakeholders
  • Reduced supply chain risk
  • Excel import/export for almost all data
  • Accessible from any mobile device

Pricing

£525 per licence per month

  • Education pricing available

Service documents

G-Cloud 10

819396384609747

Market Dojo

Nick Drewe

0117 230 9200

g-cloud@marketdojo.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Market Dojo eSourcing integrates with a range of procurement solutions including Contracts Management, Savings Tracking, Tailspend Management, Category Spend Insight, Supplier-Buyer Collaboration, Supplier Onboarding and Project Management.
Cloud deployment model Public cloud
Service constraints No
System requirements None.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We offer instant live chat, phone and email support during normal working hours. Out of hours support tickets can still be raised and we aim to resolve within 8 hours.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Via the software and online for technical support and sales queries.
Web chat accessibility testing None.
Onsite support Yes, at extra cost
Support levels Market Dojo offers completely free offsite support for suppliers and buyers at no additional cost.

We categorise our support by product, priority, question classifications, support category and sub-category. Depending on the query it will be assigned to the relevant individual such as Technical Support, Development or the Event Host.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Users can sign up online and get started straight away. Our solution is designed to be easy to use and provide an intuitive user interface.

Market Dojo offers an online Sandpit to allow users to create and test sourcing events. Users can pay for a licence when required to invite external suppliers. Online training and multimedia documentation are all available for free online.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats Host and Supplier Tutorials are all available on YouTube
End-of-contract data extraction They don't. We continue to abide by our data assurances policy but don't remove data.
End-of-contract process The client stops using the service. That's it

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Fully Responsive
Accessibility standards None or don’t know
Description of accessibility Via the web
Accessibility testing None
API Yes
What users can and can't do using the API Market Dojo offers the ability to share data seamlessly with other solutions via our Application Programming Interface (API). Giving the ability for data to be sent back and forth quickly without human intervention and offering Single Sign-On functionality. Technical assistance is required for further integration.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Our solution can be fully integrated with procurement solutions in addition to fully white-labelling, custom domain, additional storage, multi-scoring, user permissions and hierarchy, supplier database management, document libraries and questionnaire templates.

Scaling

Scaling
Independence of resources We load-balance across multiple servers and can instantly up the resources. We can cater for factors of users greater than we typically have at one time.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Less than once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach All data can be exported via CSV
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Please see the Service Definition
Approach to resilience Please see the Service Definition
Outage reporting Please see the Service Definition

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Please see our Services Definition.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Please see our Services Definition

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Please see our Services Definition.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Please see our Services Definition.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Please see our Services Definition.
Incident management type Supplier-defined controls
Incident management approach Please see our Services Definition.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £525 per licence per month
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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