KPMG LLP

Online Customer Engagement

As online and digital channels continue to proliferate, delivery of a website experience that is personalised and relevant, is becoming increasingly important. We work with our clients to build web experiences that improve audience engagement and increase acquisition, conversion and retention for the metrics that matter to you.

Features

  • Website creation, deployment and support
  • Web content management and deployment
  • Consultancy – online journey mapping and persona creation
  • Online personalisation
  • Integration to CRM systems, create one view of the customer

Benefits

  • Build personas and target your audience with highly relevant information.
  • Increase engagement and conversion through personalised content.
  • Understand full user online journey with you.
  • Arm your customer service team with information from online channels
  • Make all online touchpoints more valuable to your audience
  • Help your users find what they want
  • Communicate effectively online
  • Ability to transact online
  • Ability for users to “self-service” online

Pricing

£790 to £2930 per person per day

Service documents

G-Cloud 9

818992610020660

KPMG LLP

KPMG G-Cloud Team

2073115767

uk-g-cloud@kpmg.co.uk

Planning

Planning
Planning service Yes
How the planning service works Working with our clients we use our proven methodology, underpinned by reporting tools and templates to quickly launch the project. We use checkpoints to control transition, focusing on proving that predefined success criteria have been achieved. We identify key activities, risks and assumptions and build a joint plan.
Planning service works with specific services No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Our approach starts with understanding the desired business outcomes and establishing a strong business benefits case and realisation plan. We work with clients to establish the optimum scope for cloud based services building roadmaps that balance key factors eg. cost, standardised vs bespoke, security requirements, modes of access and scalability.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security testing service No

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints We will require reasonable access to key stakeholders.
We will require reasonable access to relevant documents and data.
We will agree cyber and physical security measures prior to commencement.
We will agree specific requirements for access to premises and client equipment prior to commencement.
We will agree access to client’s 3rd parties where required prior to commencement.

User support

User support
Email or online ticketing support No
Phone support No
Web chat support No
Support levels N/a

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £790 to £2930 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
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