VideoCentric Ltd

VideoCloud 365 Video Conferencing VMR Service

A simple & flexible Virtual Meeting Room service to connect any device or protocol, quickly and efficiently. UK hosted with ISO27001 security. The most interoperable service on the market today: SIP/H323, Skype for Business/Skype, Mac, PC, Android, iOS, WebRTC, PSTN for video, audio & content conferencing.


  • HD Video, Audio, Web conferencing & Content sharing VMR
  • All old, new & future protocols, including ISDN
  • Fully interoperable with Skype for Business, Skype, Lync, WebRTC
  • ISO27001, ISO22301, ISO14001 & ISO9001 certified datacentre
  • Entirely UK Hosted & supported service
  • 2 way S4B data sharing with any Video Conferencing System
  • Free PSTN/Telephony access, free customisation/branding.
  • Acces to comprehensive reporting & statistics dashboard
  • Firewall Traversal included in service subscription
  • Managed & maintained by VideoCentric directly


  • Highly interoperable & highly secure
  • Anything-to-anything service for seamless interoperability
  • Enable distributed teams, home workers & campuses to collaborate effectively
  • Eliminate Audio Conferencing costs; can be used as Audio bridge
  • Non-WebRTC enabled browser access WITHOUT plugins
  • Flexible payment options including pay-as-you-go & monthly
  • Combines world leading technologies & award-winning support
  • Enables major cost savings, improves productivity
  • Provides same experience as on-premise MCU deployment
  • H.264 High Profile for HD Video over low bandwidth


£1650 to £9625 per unit per year

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 9


VideoCentric Ltd

Emily Shimell


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints NA
System requirements Users must keep apps/software updated to ensure full compatibility

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Meaningful response within 1 hour.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels VideoCentric's award-winning support levels can include technical & telephone support & email support, interoperability testing, software patches, releases & upgrades from a highly accredited in-house technical team. Services can also include onsite escalation services, training, remote diagnosis and deployment services depending on any service wrap-around requirements (i.e. in room AV/endpoints/networking etc). All customers have a dedicated Account Manager and direct access to 1st, 2nd and 3rd line expert support, and assistance with any direct liaison required with vendors. Access to online resources for both IT administrators and end users and any available ongoing user adoption & onboarding support included. Reporting, ROI & analytics assistance can be added if required. Many of our cloud services do not require full maintenance programmes or relevant support is included within original service, though some services can be added as optional extras or included for related hardware. VideoCentric provide the UK's most comprehensive and flexible range of support programmes which can be tailored to meet individual needs, and can also be provided to enhance simple Manufacturer warranties & support levels. Pricing varies dependent upon tailored or chosen programme.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started VideoCentric provide an overview training session for IT administrators at the beginning of the service, alongside a range of user guides, dashboard guides and integration guides for every customer on the service. Organisations can also access video based refresher training for users up to 4 times per year.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction The only data that is stored for the service is ROI, usage & analytics data on the service, which can be extracted at any time via CSV format.
End-of-contract process At the end of the contract, organisations can decide to renew the contract, or terminate it. On termination, organisations will no longer be able to access the Virtual Meeting Room service.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Other
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Both the mobile and desktop clients provide all the features needed for video, audio and content sharing.
Accessibility standards None or don’t know
Description of accessibility VideoCloud 365 makes best efforts to adhere to WCAG 2.0 Guidelines to enable accessibility for user for both web page and non-web documents.
Accessibility testing VideoCloud 365 makes best efforts to adhere to WCAG 2.0 Guidelines to enable accessibility for user for both web page and non-web documents.
Customisation available Yes
Description of customisation VC365 is fully customisable. Virtual Meeting Rooms and web applications can be customised with colours, logos, fonts, splash screens and fonts to match your brand. VideoCentric provide minor branding as part of the service, and full customisation as an add-on for your service.


Independence of resources The architecture of VC365 is made up of a highly available cluster call carry server nodes with in-build load balancing capabilities to ensure there’s both capacity and service continuity for customers.Our Network Operations team continually monitors the loading and utilization of the hardware, software and networking to ensure that sufficient capacity is available for our customers. Should the need arise an entirely new data-center can be brought online within hours to cater for increased load, geographic coverage or disaster recovery.


Service usage metrics Yes
Metrics types VideoCloud 365 dashboard provides user participation and utilisation on a room by room basis, number of participants in calls, monitoring of meeting & call performance, individual participant protocols, bandwidth and in-depth packet loss for audio, video and data, and a simple download of data for ongoing analysis & ROI calculations.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Only the IT administrator has access to data exporting of usage information. As a simple VMR service, users do not have data to export.
Data export formats CSV
Data import formats Other
Other data import formats Upload of data is not required/an option.

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks All sensitive data & physical media is encrypted.
Data protection within supplier network Other
Other protection within supplier network All data is encrypted.

Availability and resilience

Availability and resilience
Guaranteed availability 99.9 SLO
Approach to resilience We utilise ARK data centres for our VC365 service. Our Data Centre setup includes load balancing, clustering and configuration to provide automatic failover, measures to reduce the likelihood of server failures, and intelligent direction and distribution of traffic. Our Data Centre is enabled with multiple dark fibre connectivity, 2N data centre main & backup power and infrastructure built to Tier 3 as standard. More information is available upon request.
Outage reporting Outages reported via email alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Access to the service is given on a permissions basis, with specific named individuals in specific roles and job responsibilities having access to certain functions, which are managed fully by VideoCentric's Technical Director through role based authentication. Authentication and access tests are carried out on a regular basis to ensure security of the process.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Username or password
  • Other

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Data Centre accredited by BSI
ISO/IEC 27001 accreditation date 28/07/2016
What the ISO/IEC 27001 doesn’t cover The VC365 service is fully hosted and managed within the ISO 27001 data centre.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations Yes
Any other security accreditations
  • ISO 22301 Business Continuity
  • ISO 9001 Quality Management
  • ISO 14001 Environmental Management System
  • ISO 50001 Energy Management
  • ISO 22301 ARRM Statement of Capability & Conformance
  • PCI DSS Certified Compliance
  • HMG Official - Pan Government Accredited
  • HMG Secret/Top Secret Available
  • CAS(T) Comply fully & adhere with current HMG Regulations

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes VideoCentric is committed to a robust implementation of Information Security Management, and aims to ensure the appropriate confidentiality, integrity and availability of its data. Data Centre accredited to ISO 27001 . The management board ensure policies are firmly implemented, adhering to policies including Data Protection, Acceptable Use, Password & network , IT Vulnerability, and privacy, all accredited under ISO 9001 standard.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach VideoCentric operations team handles all infrastructure maintenance/network build-outs, which have a defined change management process. All changes to the system must follow the change management procedures which account for emergency and planned changes. Any emergency change is reviewed with a Root Cause Analysis performed and prevention methods identified to ensure that emergency change is not required in the future. Our change management procedure defines the process of requesting change, analysis, approval, development, implementation & reviewing a change request, alongside full documenting of change. Changes are fully assessed and approved by Technical & Managing Directors.
Vulnerability management type Supplier-defined controls
Vulnerability management approach VideoCentric's IT Security Officer owns the vulnerability process, ensuring it is implemented, scheduled and managed as designed. Our vulnerability management process scans, defines & implements mediating actions, and rescans the service to ensure vulnerability has been mitigated. The service is based upon a Pexip backbone, who provide our IT Security Officer with real-time security bulletins for the virtual software, where patches will be prioritised based on a severity. Our SO is also notified by our ISO 27001 data centre team, alongside ongoing in-house monitoring.
Protective monitoring type Supplier-defined controls
Protective monitoring approach A Protective Monitoring process is included within our information security policy, and aims to monitor and assess attacks and suspicious activity on our service. VideoCentric's Technical Director collects ongoing system logs and audit trails to analyse and assess access to the service to identify potential compromises, which are prioritised by extent, severity and duration of compromise, followed by corrective action & reporting. Regular internal security testing, monitoring and validation is run against environments, further security details can be provided upon request.
Incident management type Supplier-defined controls
Incident management approach If there is a suspected breach or known intrusion, our Security Incident Process is triggered, which defines methods for identifying, classifying, tracking, and responding to incidents that will impact business operations. The incident process is tested/utilised on a quarterly basis, customers are notified on the website prior to change, maintenance or as a result of outage/incident. More security policy information is available upon request.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £1650 to £9625 per unit per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial We can provide a trial of this VC365 service, and VideoCentric can also provide trial endpoints from all the leading Video Conferencing manufacturers for you to test in your meeting spaces, free of charge. Trials are flexible and longer trials and proof of concept trials can be utilised.


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