Infosys Limited

Microsoft Dynamics Cloud Implementation/Testing/Roll out/Support-Dynamics 365, CRM, AX & NAV

Our Microsoft Dynamics services/solutions drives superior citizen engagement. We go beyond the traditional ERP/CRM to provide next-gen digital CX solutions on Microsoft stack through integration of CRM with Data Lakes, efficiency with Robotics, predictive analytics through Artificial Intelligence and extend solutions to capture IOT monitoring providing holistic citizen centric solutions.

Features

  • CXO Advisory Services
  • E2E service offerings on Microsoft Dynamics 365, CRM,AX, NAV
  • Cloud Migration Services
  • Transformation Services through IOT integration, AI analytics, RPA
  • Package Advisory Services
  • IT-as-a-Service Offering
  • Program and project management, OCM
  • System enhancements and upgrades
  • Comprehensive range of industry and horizontal solutions
  • Data Lake Integration and Data Migration

Benefits

  • Accelerated time to market by up to 40%.
  • Best-in industry service, quality, innovations, speed, business value
  • Maximized return on investment (ROI)
  • Flexible consumption and payment options with fluctuating support requirements
  • Rapid deployment solution integration
  • Digital transformation enabled by the complete Microsoft stack
  • Multiple service delivery models
  • Rapid Deployment Solutions
  • Value-for-price proposition

Pricing

£180 to £1400 per unit

Service documents

Framework

G-Cloud 11

Service ID

8 1 6 5 6 4 2 0 1 5 2 1 8 6 3

Contact

Infosys Limited

David Burgess

+44 7985663029

ukps@infosys.com

Planning

Planning service
Yes
How the planning service works
We plan the entire gamut of movement from Standalone to Cloud Software. Infosys helps clients migrate their business-critical workloads to the cloud while ensuring integration and seamless operations of both cloud and on premise instances. Our cloud planning experts provide end-to-end consulting services and support for moving on premise apps and software landscape to a cloud infrastructure resulting in minimal impact on overall system performance.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Dynamics 365 Cloud

Training

Training service provided
Yes
How the training service works
Yes, we provide training for cloud software and hosting services based on client requirement. We provide end-user training, train-the-trainer approach and provide user documentation and instruction manuals
Training is tied to specific services
Yes
Services the training service works with
Dynamics 365 Cloud

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
"Dynamic 365 Cloud Advisory Services Framework help buyers to migrate to cloud. The work flow of the Cloud advisory services and its sub activities are outlined as below:
Readiness assessment -> Expert judgement -> Implementation -> Optimization

1. Readiness assessment - Analyse and assess the feasibility of cloud
2. readiness and technical challenges
3. Expert Judgement - Consulting and cloud Implementation , expert judgement on fit-gap analysis.
4. Implementation - End to end solution Support to the organization to the cloud implementation.
5. Optimization - Continuous support activities for performance improvement and maintenance."
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Yes, we provide QA & Performance Testing Services with adherence to CMMi Service Standards

Security testing

Security services
Yes
Security services type
Security risk management

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Support can be provided 24/7 or 9 to 5 according to project requirement. We work with the client and agree on the SLAs

Service scope

Service constraints
No constraints

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Support can be provided 24/7 or 9 to 5 according to project requirement. We work with the client and agree on the SLAs
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
NA
Web chat accessibility testing
NA
Support levels
"L1 L2 and L3 Support
At high level, L1, L2 & L3 can be mapped to
L1 Support -> Application operations and monitoring, Categorization and logging of tickets, Fixing known/commonly occurring issues, Escalating issues to next level within SLA timelines in absence of a known resolution.
L2 Support -> Application production support, Problem Management, configuration Management, Escalated Incident Management for tickets escalated from L1 team
L3 Support - > change and release management, SLA management, Escalated Incident Management for tickets escalated from L2 team, Minor Enhancements < 40 hours (typically), Bug fixes .

Pricing is factored considering the volume and complexity size of the tickets.

Infosys can provide a technical account manager or cloud support engineer based on client requirements"

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£180 to £1400 per unit
Discount for educational organisations
No

Service documents

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