Infosys Limited

Microsoft Dynamics Cloud Implementation/Testing/Roll out/Support-Dynamics 365, CRM, AX & NAV

Our Microsoft Dynamics services/solutions drives superior citizen engagement. We go beyond the traditional ERP/CRM to provide next-gen digital CX solutions on Microsoft stack through integration of CRM with Data Lakes, efficiency with Robotics, predictive analytics through Artificial Intelligence and extend solutions to capture IOT monitoring providing holistic citizen centric solutions.

Features

  • CXO Advisory Services
  • E2E service offerings on Microsoft Dynamics 365, CRM,AX, NAV
  • Cloud Migration Services
  • Transformation Services through IOT integration, AI analytics, RPA
  • Package Advisory Services
  • IT-as-a-Service Offering
  • Program and project management, OCM
  • System enhancements and upgrades
  • Comprehensive range of industry and horizontal solutions
  • Data Lake Integration and Data Migration

Benefits

  • Accelerated time to market by up to 40%.
  • Best-in industry service, quality, innovations, speed, business value
  • Maximized return on investment (ROI)
  • Flexible consumption and payment options with fluctuating support requirements
  • Rapid deployment solution integration
  • Digital transformation enabled by the complete Microsoft stack
  • Multiple service delivery models
  • Rapid Deployment Solutions
  • Value-for-price proposition

Planning

Planning
Planning service Yes
How the planning service works We plan the entire gamut of movement from Standalone to Cloud Software. Infosys helps clients migrate their business-critical workloads to the cloud while ensuring integration and seamless operations of both cloud and on premise instances. Our cloud planning experts provide end-to-end consulting services and support for moving on premise apps and software landscape to a cloud infrastructure resulting in minimal impact on overall system performance.
Planning service works with specific services Yes
Hosting or software services the planning service works with Dynamics 365 Cloud

Training

Training
Training service provided Yes
How the training service works Yes, we provide training for cloud software and hosting services based on client requirement. We provide end-user training, train-the-trainer approach and provide user documentation and instruction manuals
Training is tied to specific services Yes
Services the training service works with Dynamics 365 Cloud

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works "Dynamic 365 Cloud Advisory Services Framework help buyers to migrate to cloud. The work flow of the Cloud advisory services and its sub activities are outlined as below:
Readiness assessment -> Expert judgement -> Implementation -> Optimization

1. Readiness assessment - Analyse and assess the feasibility of cloud
2. readiness and technical challenges
3. Expert Judgement - Consulting and cloud Implementation , expert judgement on fit-gap analysis.
4. Implementation - End to end solution Support to the organization to the cloud implementation.
5. Optimization - Continuous support activities for performance improvement and maintenance."
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Yes, we provide QA & Performance Testing Services with adherence to CMMi Service Standards

Security testing

Security testing
Security services Yes
Security services type Security risk management

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Support can be provided 24/7 or 9 to 5 according to project requirement. We work with the client and agree on the SLAs

Service scope

Service scope
Service constraints No constraints

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Support can be provided 24/7 or 9 to 5 according to project requirement. We work with the client and agree on the SLAs
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Yes, at an extra cost
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible NA
Web chat accessibility testing NA
Support levels "L1 L2 and L3 Support
At high level, L1, L2 & L3 can be mapped to
L1 Support -> Application operations and monitoring, Categorization and logging of tickets, Fixing known/commonly occurring issues, Escalating issues to next level within SLA timelines in absence of a known resolution.
L2 Support -> Application production support, Problem Management, configuration Management, Escalated Incident Management for tickets escalated from L1 team
L3 Support - > change and release management, SLA management, Escalated Incident Management for tickets escalated from L2 team, Minor Enhancements < 40 hours (typically), Bug fixes .

Pricing is factored considering the volume and complexity size of the tickets.

Infosys can provide a technical account manager or cloud support engineer based on client requirements"

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £180 to £1400 per unit
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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