Interfolio UK Ltd

Researchfish

Researchfish Impact and Evaluation Hub is a data collection service specifically tailored to the needs of the research community. Researchers have a single sign-on portal from which they can report the outputs and outcomes of their research. This data is used to measure and assess the impacts of funded research

Features

  • Real-time reporting
  • Research Outcomes and Outputs collection
  • Research impact analysis
  • Research evaluation tool
  • Research impact assessment
  • Data curation and data management
  • Data harvesting and enrichment

Benefits

  • Saves time and administrative burden for researchers
  • Allows cross attribution of outcomes and outputs
  • Enables benchmarking across organisations
  • Identify pathways to impact
  • Data harvesting and enrichment

Pricing

£5500 to £1000000 per licence

Service documents

G-Cloud 11

816040023279097

Interfolio UK Ltd

Sean Newell

07884102611

sean.newell@researchfish.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints None
System requirements Connected internet connection

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We operate the support desk during UK business hours 9:00am to 5:30pm. According to our Service Level Agreement, emails are replied to within 8 hours but typically we respond within an hour.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible TBC
Web chat accessibility testing TBC
Onsite support Yes, at extra cost
Support levels We provide a permanent help desk offering phone, webchat and email support, Monday to Friday 9am to 5pm UK time. For international clients we provide out of UK hours support during submission periods, by prior arrangement. We also provide online training (free) and face to face training (chargeable) for administrators of the Researchfish service. Webinars are held at regular intervals each month to show new features as well as providing videos and online documentation to help users. We also have a customer service team to look after each client from an account management perspective, ensuring that each client has proactive assistance in managing their Researchfish account.
There is no additional charge for this support.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started The first step is to set up the user on the Research fish platform and start to import the grants data into the system. Training is then given, either face to face or via the web, on the management of the account, how to set up and run a submission period. Documentation is available in digital format. Test awards are established to enable to administrator to fully understand the process before inviting the PIs to begin the submission process. After the submission period has completed further training is given in how to use the reporting tools and how to get the best out of the data gathered.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • Video
  • Webinar
End-of-contract data extraction Users can download their data at any time via the online interface. Further our contracts state that Researchfish will export all of the client's data and make it available in a standard format, within 30 days of the contract end. The client's data remains within researchfish for up to a year, after which it is deleted (or sooner if this client requests it)
End-of-contract process Within 30 days of the contract end Research Fish Ltd will make available a copy of the client data in a standard digital format. All user accounts will be shut down and the account archived. The client may request that their data be permanently deleted from the platform and this will be done. If the client has not requested this, we will delete the data after 1 year. We remove the client's name from the "Our member's" webpage on the researchfish.net site.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service There is no difference in functionality between the mobile and desktop service
Service interface Yes
Description of service interface TBC
Accessibility standards WCAG 2.1 AA or EN 301 549
Accessibility testing TBC
API Yes
What users can and can't do using the API Users are granted access via a backoffice function, which provides them with a unique key to access the researchfish API. This API is documented and allows the user to read agreement and outcome information. No write access is currently permitted via the API.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Users can add their own set of questions to the common question set. These additional questions are specified via an additional question specification document which is discussed with the client and then passed to the Researchfish configuration team for implementation. Adding additional questions can only be done by Researchfish staff.

In some situations a customer may wish to customise the functionality and these are considered on a case by case basis

Scaling

Scaling
Independence of resources We use the Amazon elastic cloud which automatically spins up new instances of servers when the CPU capacity hits 35% thereby ensuring that no single server will become overloaded should user numbers increase.

Analytics

Analytics
Service usage metrics Yes
Metrics types Clients can see the progression of submissions at any time during the year via our online tracker dashboard. This shows the number of awards in submission, number of outputs submitted, attribution rates and percentage of awards submitted.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users may export their data in CSV, DOCX or XLSX formats from within the researchfish platform at any time.
Data export formats
  • CSV
  • Other
Other data export formats
  • DOCX
  • XLSX
Data import formats
  • CSV
  • Other
Other data import formats XLSX

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Research Fish Ltd makes reasonable endeavours to ensure an SLA of 99.9%. In the event of an outage, Researchfish will restore the availability of the service as soon as possible however as Researchfish relies on 3rd party services Research Fish Ltd cannot guarantee that the service will always be available, uninterrupted or error free. There are no provisions for refunding users if the service is unavailable.
Approach to resilience Researchfish is hosted on Amazon Web Services and utilises a number of cloud computing features in order to provide high availability. This includes auto-scaling and full monitoring of the service. The infrastructure is distributed across multiple geographic locations (within the EEA) to provide further resilience.
Outage reporting Outages may be reported via a number of channels including:
Twitter
Email
Notice within the software

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Access restricted by individual user accounts and role based access controls.

Access to management interfaces controlled via two factor authentication / access via SSH bastion host.
Access restriction testing frequency At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 07/03/2018
What the ISO/IEC 27001 doesn’t cover Outsourced development and working in secure areas
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Research Fish Ltd is ISO27001 certified

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Research Fish conduct a secure development process where all changes are tracked through version control and reviewed at each stage of the development cycle.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Software is kept patched to the latest version and patches can be applied immediately depending upon the severity of the issue.
Protective monitoring type Undisclosed
Protective monitoring approach Available on Request
Incident management type Supplier-defined controls
Incident management approach Inline with ISO27001:2013

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £5500 to £1000000 per licence
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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