Collude Limited

Collude.cloud

Collude offers private safe controllable social media platform for businesses. Platform allows private networks to be created to connect people to inform news, events create discussions through forms, share opportunities, peer to peer messaging and many more with absolute control for the administrator.

Features

  • Web, IOS App, Android App, MacOS App and Windows App
  • Full Team, Network, Community or Group Management Features
  • Range of admin and security controls
  • Social Feed Mechanism for the Closed Group
  • Peer to Peer Messaging
  • Publish News
  • Publish Events and enable bookings
  • Publish Opportunities and enable applications
  • Enable Discussion Forumns
  • Members Directory

Benefits

  • Private social media space for organisations
  • Ability to connect employees, communities, users and vendors etc
  • Create and nurture culture of engagement and partnership
  • Grow sense of community and purpose
  • Keep people informed and engaged
  • Let participation drive your mission
  • Fully secure and lets you administer your social space
  • Customisation and permission framework
  • Direct Communication with your audience
  • Worlds first secure and controlled social space

Pricing

£0.20 to £1.50 per user per month

Service documents

Framework

G-Cloud 11

Service ID

8 1 5 9 7 5 5 1 6 3 4 2 4 4 1

Contact

Collude Limited

Chaithanya Kumar

020 3807 4086

hello@collude.cloud

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to We provide planning, onboarding, migration, help desk and support services customised to our customers.
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints None
System requirements
  • Administrators need access to standard web browser
  • Users can use App on Android Devices
  • Users can use App on IOS Devices
  • Users can use App on Windows Devices
  • Users can use App on macOS
  • Users can use App on Web Browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times One business day during weekdays
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Our web chat is text only which is usable through screen readers and inputs using accessibility settings which are provided by all computer providers.
Web chat accessibility testing Our web chat is text only which is usable through screen readers and inputs using accessibility settings which are provided by all computer providers.
Onsite support Yes, at extra cost
Support levels Our commitment is to respond with in one business day. We have round the clock support experts covering global support.

Below is categorisation of the tickets

p3 Basic help desk resolution and service desk delivery
p2 In-depth technical support
p1 Expert product and service support

All our customers work with an account manager as an escalation point and for additional attention and help when ever needed.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Online training and extensive user documentation
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction We offer data dump
End-of-contract process Data gets erased after 90 days of closing the account unless agreed differently.

We can offer customised data dump at an additional cost if required.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service All the user features are mostly common.

Majority of administrator or network owner features are mainly provided through web version only.
Service interface No
API No
Customisation available Yes
Description of customisation Menu names and some of the wording can be customised.
Permissions per role or user type can be customised to a good extent.

Scaling

Scaling
Independence of resources Technology and hosting architecture is based on cloud and elastic (Microsoft Azure Cloud) scalable model with no known barriers to scale.

Analytics

Analytics
Service usage metrics Yes
Metrics types We provide usage dashboards and reports
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach We provide user import through the platform.
We don't see any other data import scenarios.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks Data transfer is protected through SSL
Data protection within supplier network Other
Other protection within supplier network Data is protected with in Microsoft Azure network with SSL, Firewall and port protection and disc encryption.

Availability and resilience

Availability and resilience
Guaranteed availability 99.8% availability governed by SLAs. Refunds are available in the service agreements.
Approach to resilience We rely on Microsoft Azure best practices to resilience based on Azure Site Recovery, combined with geo-redundant storage natively available for disaster recovery.
Outage reporting - Public dashboard
- Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Application authenticates identity of the user and Authorization will decide whether a user is allowed to perform an action based role permissions.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • We rely on Microsoft Azure G Cloud compliant data centres
  • https://gallery.technet.microsoft.com/Overview-of-Azure-c1be3942
  • https://www.microsoft.com/en-us/trustcenter/compliance/csa-self-assessment
  • Tech partner Swayam Infologic Private Limited is ISO 9001 certified
  • Tech partner Swayam Infologic Private Limited is going through ISO27001

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Collude relies on a ISO27001 partner for development and hosting services to bring maturity into security processes.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Changes to the application, infrastructure, deployment processes are documented extensively as part of an internal change control process with in the company’s internal ISMS policies.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach We have a dedicated cyber security team monitoring services and ensuring timely patches as a method to prevent attacks and protect services.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach A firm incident Management implemented inline with ISO 27001 to ensure timely and appropriate response to actual or attempted security incident or breaches.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach A firm incident Management implemented inline with ISO 27001 to ensure timely and appropriate response to actual or attempted security incident or breaches.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £0.20 to £1.50 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Full featured trial available.
14 days of trial is provided.
Link to free trial Www.collude.cloud

Service documents

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