ACT

ACT Cloud Settlement

As a next generation, self-service platform, Cloud Settlement transforms traditional methods of administrating complex journeys and multi-operator payments.

ACT Cloud Settlement empowers transport organisations to: -
1. Use electronic data to reimburse operators for concessionary journeys (within a given period).
2. Apportion inter-operable commercial e-ticket sales revenue back to operators.

Features

  • Remote web access
  • Settlement data pre-checks
  • Easily accessible, up to date data
  • Configurable financial reporting
  • Automatic import of relevant data sets
  • Interim payments
  • Smart and Non-Smart journey usage and reporting
  • Full operator support
  • Optional API's to in-house systems (extra cost)
  • Authorised statement processing

Benefits

  • Low total cost of ownership
  • Multi tennanted service platform
  • Manned ServiceDesk 5 days per week
  • Full hosted managed service with local software install
  • Smart ticketing scheme management and support
  • Centralised reporting
  • Proven cloud platform supporting many UK transport schemes
  • Provides full settlement service for in-house, self service usage

Pricing

£9600 to £12000 per unit per year

Service documents

Framework

G-Cloud 11

Service ID

8 1 5 7 2 0 3 8 3 9 6 3 9 6 1

Contact

ACT

Chris Jefferies

01249 751 200

chris.jefferies@weareact.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
ITSO CMS Services
ITSO HOPS Services
Cloud deployment model
Public cloud
Service constraints
Subject to agreed planned maintenance for new releases and or bug fixes
System requirements
  • Will require data files for non-smart journeys
  • Will require smart data from HOPS provider

User support

Email or online ticketing support
Email or online ticketing
Support response times
Automated response within 15 minutes. Call resolution time governed by agreed service levels.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
The Cloud Settlement support levels including: -

% Service Level Availability ranging from 99%
Service Desk availability is as follows: -
Mon - Friday 07:00 - 17:30,
Saturday 09:00 - 17:30 and
Sunday 10:00-16:00

ACT also operates an optional 24/7 manned helpdesk which is available at an extra cost which is determined by client requirements.

Access to an ACT account manager is available for contracted customers
Support available to third parties
No

Onboarding and offboarding

Getting started
On site training and user documentation
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
ACT provide relevant scheme data within CSV file
End-of-contract process
Service is removed and data is no longer imported into the Settlement service. Access to the service is removed.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Functionality within the service is the same regardless of devices used for accessing. System is built using responsive design therefore visuals change depending on size of device.
Service interface
No
API
Yes
What users can and can't do using the API
The ACT Settlement service hosts a variety of API interfaces that third party customers to link with in-house systems should it be required.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • PDF
  • Other
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The service can be customised by ACT as follows: -

1. Scheme owners can utilise existing settlement rules and algorithms but can also have created tailored rules as per scheme requirements.
2. All financial periods can be determined by the scheme owner.

Scaling

Independence of resources
The Cloud Settlement is a virtual cloud service which can scale to meet customer demand. ACT network monitoring ensures the Cloud Settlement service capacity meets the agreed service capacity needed for the customer.

Analytics

Service usage metrics
Yes
Metrics types
Provided as standard end of month service performance report
Reporting types
Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data can be exported by the end user into industry standard data files such as CSV. All statements are exportable into PDF or word documents.
Data export formats
  • CSV
  • Other
Other data export formats
  • Excel
  • PDF
  • Word
Data import formats
Other
Other data import formats
  • Data from scheme HOPS
  • Non smart data imported from scheme formatted excel spreadsheets

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
The ACT Cloud Settlement service is provided on a 99% service level availability with a service credit regime to compensate for poor performance.
Approach to resilience
The ACT Settlement Service has a secondary (DR) services to provide service resilience in the event of a system disaster.
Outage reporting
The ACT Service Desk will inform customers (by email and phone) directly in the event of an unplanned system outage.

Identity and authentication

User authentication needed
Yes
User authentication
  • Username or password
  • Other
Other user authentication
Access to the ACT Settlement service is governed by a username and password combination.
Access restrictions in management interfaces and support channels
Access to the ACT Settlement service is restricted via the use of dedicated username and password combinations.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
NQA
ISO/IEC 27001 accreditation date
12/01/2018
What the ISO/IEC 27001 doesn’t cover
Certification is company wide
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
NCC
PCI DSS accreditation date
24/04/2018
What the PCI DSS doesn’t cover
Certification covers ACT portals and CMS platforms with integration of Payment Service Provider (PSP) service only, PCI does not cover any other system.
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
ISO 27001
ISO 9001
ISO 14001
PCI V3

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
ACT operates its own change management process, reviewed and assessed at a monthly Change Advisory Board (CAB). A change manager plans and tracks the new releases and changes over their lifecycle.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
ACT operates a continuous threat assessment process for its business from software security violation monitoring (using Nexus), network vulnerability scanner (using solar winds) and annual pen testing using external security agencies.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
ACT operations working closely with infrastructure monitoring and review identified security issues and weaknesses. These are graded against an agreed criticality scale and those items identified as critical are schedule for resolution and owned by head of department. For example identified software security vulnerabilities are automatically scanned, scored and addressed as part of the continuous improvement policies.
Incident management type
Supplier-defined controls
Incident management approach
ACT has established predefined and documented incident management process, the ACT Service Desk is available 7 days per week to enable customer to contact ACT to report an incident. Incident reporting in managed via the incident manager and service desk and depending on the severity of the incident can be as frequent as hourly.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£9600 to £12000 per unit per year
Discount for educational organisations
No
Free trial available
No

Service documents

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