ADB (UK) Limited

Sourcing Cloud

Sourcing Cloud is an end to end eSourcing platform covering everything from Tail Spend, Catalogues, eTender to Contract Management and benefits tracking. Fully integrated with OJEU and Contracts Finder, designed to meet the needs of Public Sector procurement . MultiQuote, Tender, Contract Management, Contract+ and Tracker in the Sourcing Cloud.

Features

  • Managed service
  • Established and mature supplier database
  • Line level detail
  • Comprehensive reporting suite
  • All procurement process including MultiQuote, eTender and OJEU
  • Full audit trail
  • Collaborative procurement
  • Integrated with Contracts Finder and TED (OJEU)
  • Contract Management
  • Savings and benefits tracking

Benefits

  • All eSourcing in a single portal
  • Tail Spend savings evidenced by usage
  • Fast turnaround
  • Rapid deployment and implementation
  • Simple and intuitive
  • Surpass Standing Financial Instructions (SFIs)
  • Comply with rules and legislation
  • Responsive suppliers
  • SME/VCO friendly
  • Transparency

Pricing

£6000 per unit

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 9

815484918969442

ADB (UK) Limited

Steven Quinn

01514829230

steve.quinn@adb.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to ECataloguing
Cloud deployment model Public cloud
Service constraints No
System requirements Requires web browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times UK based support from 8:30am – 5:30pm, Monday – Friday (excluding English bank holidays).

MultiQuote Help Desk

A fully functioned web based Help Desk. Allowing customers to register an account, raise and track support tickets. As well as logging calls via the internet, users will have access to raise support tickets by way of an e-mail. All call incidents raised will be reported on a quarterly basis.

Telephone support

We also provide telephone support
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 A
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels A dedicated account manager is provided, who will be the first point of contact and take overall responsibility for the customer’s account. This includes, but not limited to:

 Training requests
 Change requests and product feedback
 Reporting and reviewing service levels
 Bespoke reporting

Refer to Service Definition
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Our approach is to complete implementation in a timely and efficient manner, so that the customer retains momentum towards their desired goals. Typically we are able to complete implementation as follows:

Maximum implementation period: 5 working days

Includes: Portal set-up and branding, user set-up, supplier matching and initial training onsite, online and all documentation
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction We have experience migrating to third party solutions. We typically provide customer data in CSV or XLS formats, within 5 workings of it being request.

Refer to Service Definition.
End-of-contract process Refer to Service Definition.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices No
Accessibility standards WCAG 2.0 A
Accessibility testing None
API Yes
What users can and can't do using the API RESTful and SOAP
API documentation Yes
API documentation formats Open API (also known as Swagger)
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Refer to Service Definition

Scaling

Scaling
Independence of resources UK hosted scalable on demand via contract with UK Fast

Analytics

Analytics
Service usage metrics Yes
Metrics types Refer to Service Definition
Reporting types
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach CSV or XLS
Data export formats
  • CSV
  • Other
Other data export formats XLS
Data import formats
  • CSV
  • Other
Other data import formats XLS

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability  99% uptime at all times on Working Days (including outside of Working Hours);
 Downtime is recorded from the time the Incident is logged via the Help Desk;
 Downtime shall end when a resolution or suitable workaround is provided the satisfaction of the Customer;
 Downtime relating to failure of Customer infrastructure shall be disregarded;
 The Service availability percentage shall be calculated as (Working Hours in the Quarter/Downtime Hours in the Quarter) x 100

Refer to Service Definition
Approach to resilience Available on request
Outage reporting Email alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels Access restrictions is covered within our Information Security Management process, available upon request.
Access restriction testing frequency At least once a year
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 ISOQAR
ISO/IEC 27001 accreditation date 1 August 2017
What the ISO/IEC 27001 doesn’t cover Not applicable
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISMS is the Information Security Management System, of which the Information Security Manual (‘the Manual’) and other supporting and related documentation are a part, and which has been designed in accordance with the specification contained within ISO27001.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach This is covered within our Information Security Management System, further information available upon request.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Vulnerability management is covered in our Information Security Management process, available upon request.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Protective monitoring is covered within our Information Security Management process, available upon request.
Incident management type Supplier-defined controls
Incident management approach Incident management is covered within our Information Security Management process, available upon request.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £6000 per unit
Discount for educational organisations Yes
Free trial available Yes
Description of free trial MultiQuote provides a no-obligation market test. The customer would provide the last 12 months of purchase order data. MultiQuote will pick out up to 20 products from a range of categories and then run a market test on behalf of the customer to demonstrate potential savings.

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
Return to top ↑