Monitor IS

Cloud Software Services (Software Solutions)

We are technical specialists in cloud software solutions. We provide a full range of cloud services relating to numerous technologies. These include Microsoft, Oracle, Java and more.

Big or small, we can help with your Cloud Software project in whatever capacity you require.

Features

  • Tailored solutions
  • Best practice
  • Enterprise architecture
  • Agile methodology and Scrum
  • Microservices
  • Microsoft
  • Full software development lifecycle
  • Rapid Application Development
  • Continuous Integration and Delivery (DevOps)
  • Secure services

Benefits

  • Improved efficiencies
  • Drive down costs
  • Integrate multiple systems and data sets
  • Increased productivity
  • Customer and requirement-specific solutions
  • Harness industry best practice
  • Surface the value of your data

Pricing

£400 per person per day

Service documents

Framework

G-Cloud 11

Service ID

8 1 5 1 2 6 8 5 4 6 6 9 7 3 4

Contact

Monitor IS

Jody Reynolds

01793 441414

jody.reynolds@monitoris.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
NA
System requirements
Appropriate software licenses as required

User support

Email or online ticketing support
Email or online ticketing
Support response times
Variety of support options available.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
Bronze, Silver, Gold and Custom Support Levels are available, charged at the most cost-effective rate for the client and project specific requirement. Our Account Managers will work with you to understand the most suitable Support Level for your needs.

All support levels allow access to expertise from highly qualified and experienced cloud support engineers ensuring the value you derive from the services provide remains as high as possible at all times.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
A host of training options are available both on and off-site. Our Account Managers will work with you to discover the best options for your organisation and your team.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Our Cloud Software Engineers will work with you to extract any data in a suitable format for your requirements.
End-of-contract process
The full details of the in-scope services will be agreed at the beginning of the engagement. To fully support your changing requirements, the services is entirely flexible over time. Features or services which attract an additional cost will be clearly communicated by the Account Manager.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Completely responsive design means that the user experience is optimised but unaltered on mobile and other devices with a smaller screen size.
Service interface
No
API
Yes
What users can and can't do using the API
Support for and development of cloud API's (REST, SOAP etc.) is provided on a bespoke basis by our experienced cloud software engineers.
API documentation
No
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
We offer a completely flexible service which adapts to your changing requirements over time, enabling it to be flexed up and down in response to changing business need.

Our Account Managers will work with you and keep in constant touch to ensure you are getting the most appropriate service for your requirement.

Scaling

Independence of resources
Independent resources will be assigned to your requirements, ensuring that demand by other customers will not impact your services.

Analytics

Service usage metrics
Yes
Metrics types
Periodic breakdown of service usage is available e.g. on a monthly basis or other period as required.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
A number of options are available using common formats. Your Account Manager and Cloud Software Engineers will work with you to discuss the most appropriate solution for your specific requirements.
Data export formats
  • CSV
  • Other
Other data export formats
Other formats available in discussion with our Cloud Software Engineers
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Your Account Manager will work with you to form an SLA which meets your specific requirements, guaranteeing you the level of service you require. This will include appropriate schemes of recompense for any SLA conditions not met.
Approach to resilience
Available on request.
Outage reporting
Email alerts, dashboards and more can be configured by our expert Cloud Software Engineers depending on your and your project's specific requirements.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels
Robust Access Control and authorisation mechanisms are in place to ensure only correctly-privileged users gain access to protected interfaces and channels.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Our CTO (Chief Technical Officer) has overall responsibility for the security of the services provided.

We have a framework for security governance, with policies governing the core aspects of information security relevant to the services provided.

Security matters are considered of the highest importance by the organisation with any issues relating to security or information security being immediately reported to the board of directors.

Constant monitoring of service provision to ensure conformance with all relevant legal and regulatory requirements.
Information security policies and processes
The CTO (Chief Technical Officer) takes overall responsibility for for security and information security. All security and information security matters are reported directly to him and the board of directors. He takes responsibility for ensuring that all security policies are followed and reports to the board on the status of the same.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We operate in accordance with a Change Management Plan, documenting how changes will be monitored and controlled. This plan defines the process for managing change on the service.

In addition, we work in accordance with a Configuration Management plan documenting how configuration management is undertaken. It defines those items that are configurable, those that require formal change control, and the process for controlling changes to such items.

A security assessment is undertaken as a fundamental part of any change.
Vulnerability management type
Undisclosed
Vulnerability management approach
We frequently work in conjunction with specialist third party penetration testers to identify threats.

Services under our control are patched as soon as practicable after the release of a relevant update.
Protective monitoring type
Undisclosed
Protective monitoring approach
* Monitoring of access logs.
* Potential compromises are investigated immediately and an appropriate action plan put in place.
* Incidents are responded to as quickly as practicable with significant incidents being given the highest possible priority.
Incident management type
Undisclosed
Incident management approach
We undertake Incident Management in line with ITIL best practice, aiming to restore normal operation of services as rapidly as possible.
Users can report incidents via email, phone or via their Account Manager. Incidents will be dealt with by experienced Cloud Software Engineers.
Incident Reports are provided periodically or as requested.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£400 per person per day
Discount for educational organisations
No
Free trial available
No

Service documents

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