Cloud Software Services (Software Solutions)
We are technical specialists in cloud software solutions. We provide a full range of cloud services relating to numerous technologies. These include Microsoft, Oracle, Java and more.
Big or small, we can help with your Cloud Software project in whatever capacity you require.
- Tailored solutions
- Best practice
- Enterprise architecture
- Agile methodology and Scrum
- Full software development lifecycle
- Rapid Application Development
- Continuous Integration and Delivery (DevOps)
- Secure services
- Improved efficiencies
- Drive down costs
- Integrate multiple systems and data sets
- Increased productivity
- Customer and requirement-specific solutions
- Harness industry best practice
- Surface the value of your data
£400 per person per day
|Software add-on or extension||No|
|Cloud deployment model||
|System requirements||Appropriate software licenses as required|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Variety of support options available.|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Onsite support|
Bronze, Silver, Gold and Custom Support Levels are available, charged at the most cost-effective rate for the client and project specific requirement. Our Account Managers will work with you to understand the most suitable Support Level for your needs.
All support levels allow access to expertise from highly qualified and experienced cloud support engineers ensuring the value you derive from the services provide remains as high as possible at all times.
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||A host of training options are available both on and off-site. Our Account Managers will work with you to discover the best options for your organisation and your team.|
|End-of-contract data extraction||Our Cloud Software Engineers will work with you to extract any data in a suitable format for your requirements.|
|End-of-contract process||The full details of the in-scope services will be agreed at the beginning of the engagement. To fully support your changing requirements, the services is entirely flexible over time. Features or services which attract an additional cost will be clearly communicated by the Account Manager.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||Completely responsive design means that the user experience is optimised but unaltered on mobile and other devices with a smaller screen size.|
|What users can and can't do using the API||Support for and development of cloud API's (REST, SOAP etc.) is provided on a bespoke basis by our experienced cloud software engineers.|
|API sandbox or test environment||No|
|Description of customisation||
We offer a completely flexible service which adapts to your changing requirements over time, enabling it to be flexed up and down in response to changing business need.
Our Account Managers will work with you and keep in constant touch to ensure you are getting the most appropriate service for your requirement.
|Independence of resources||Independent resources will be assigned to your requirements, ensuring that demand by other customers will not impact your services.|
|Service usage metrics||Yes|
|Metrics types||Periodic breakdown of service usage is available e.g. on a monthly basis or other period as required.|
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||Physical access control, complying with SSAE-16 / ISAE 3402|
|Data sanitisation process||No|
|Equipment disposal approach||In-house destruction process|
Data importing and exporting
|Data export approach||A number of options are available using common formats. Your Account Manager and Cloud Software Engineers will work with you to discuss the most appropriate solution for your specific requirements.|
|Data export formats||
|Other data export formats||Other formats available in discussion with our Cloud Software Engineers|
|Data import formats||CSV|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
|Guaranteed availability||Your Account Manager will work with you to form an SLA which meets your specific requirements, guaranteeing you the level of service you require. This will include appropriate schemes of recompense for any SLA conditions not met.|
|Approach to resilience||Available on request.|
|Outage reporting||Email alerts, dashboards and more can be configured by our expert Cloud Software Engineers depending on your and your project's specific requirements.|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||Robust Access Control and authorisation mechanisms are in place to ensure only correctly-privileged users gain access to protected interfaces and channels.|
|Access restriction testing frequency||At least once a year|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||No|
|Security governance approach||
Our CTO (Chief Technical Officer) has overall responsibility for the security of the services provided.
We have a framework for security governance, with policies governing the core aspects of information security relevant to the services provided.
Security matters are considered of the highest importance by the organisation with any issues relating to security or information security being immediately reported to the board of directors.
Constant monitoring of service provision to ensure conformance with all relevant legal and regulatory requirements.
|Information security policies and processes||The CTO (Chief Technical Officer) takes overall responsibility for for security and information security. All security and information security matters are reported directly to him and the board of directors. He takes responsibility for ensuring that all security policies are followed and reports to the board on the status of the same.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
We operate in accordance with a Change Management Plan, documenting how changes will be monitored and controlled. This plan defines the process for managing change on the service.
In addition, we work in accordance with a Configuration Management plan documenting how configuration management is undertaken. It defines those items that are configurable, those that require formal change control, and the process for controlling changes to such items.
A security assessment is undertaken as a fundamental part of any change.
|Vulnerability management type||Undisclosed|
|Vulnerability management approach||
We frequently work in conjunction with specialist third party penetration testers to identify threats.
Services under our control are patched as soon as practicable after the release of a relevant update.
|Protective monitoring type||Undisclosed|
|Protective monitoring approach||
* Monitoring of access logs.
* Potential compromises are investigated immediately and an appropriate action plan put in place.
* Incidents are responded to as quickly as practicable with significant incidents being given the highest possible priority.
|Incident management type||Undisclosed|
|Incident management approach||
We undertake Incident Management in line with ITIL best practice, aiming to restore normal operation of services as rapidly as possible.
Users can report incidents via email, phone or via their Account Manager. Incidents will be dealt with by experienced Cloud Software Engineers.
Incident Reports are provided periodically or as requested.
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||No|
|Price||£400 per person per day|
|Discount for educational organisations||No|
|Free trial available||No|