Connect Internet Solutions Ltd

ISO 27001 Virtual Server Hosting

Virtual Server (virtual machine) website hosting offering secure, scalable, high-performance hosting for websites applications. Hosting is quickly mobilised, UK-based and scalable (up or down) within 24 hrs. Solutions are tailor-made, from single server to private cloud with Windows, IIS, .NET, Linux, Apache, MySQL, PHP, WordPress, Umbraco and custom applications supported.


  • Uses KVM open source technology
  • Hosting single server VM solutions to dedicated private cloud offerings
  • Performance and sizing options tailored to your requirements
  • ISO27001, ISO9001, Cyber Essentials accredited data centre hosting
  • 24/7/365 monitoring systems in place
  • Choose from PRINCE2 or Agile like project management
  • Backup of data included
  • Windows or Linux VMs
  • Scale up/down hosting CPU, RAM, Disk within 24 hours
  • Expert advice and support for database and applications available


  • Typical availability exceeds 99.9%
  • Resilient internet connections with high availability firewalls
  • Multiple physical servers operate in high availability cluster
  • Multiple Storage Area Networks (SANs) operate in high availability cluster
  • Storage uses RAID and is replicated
  • Low Contention: VMs are not over provisioned
  • Robust system monitoring, support and project management
  • Hosting systems entirely and only within the UK
  • Experienced in working with NHS and Public Sector
  • Experts in open source technologies, Linux (LAMP), WordPress, Umbraco


£99 per virtual machine per month

  • Free trial available

Service documents


G-Cloud 11

Service ID

8 1 5 0 7 7 8 0 3 8 9 6 7 5 6


Connect Internet Solutions Ltd

Janet Symes

+44 (0) 1512824321

Service scope

Service scope
Service constraints Any routine downtime required for system maintenance is scheduled outside normal office hours. A maximum 1 hour per month window is provisionally allocated for system maintenance, if required. In any month when the maintenance window is to be used, customers are notified at least seven working days in advance.

Expected data transfer 1mbps per transfer. A Fair Usage Policy applies.

After initial setup, firewall change requests will be limited to 3 per month, further changes will require support hours to be purchased.
System requirements Buyer can use own existing licences or we supply licences.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Target response time:
2 hrs for critical support requests during normal working hours;
4 hrs for non-critical support requests.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Included:
Helpdesk: 9am to 5pm Monday to Friday (excluding bank holidays)
Hosting support: 8am to 6pm Monday to Friday (excluding bank holidays)
Tickets can be logged 24/7

Out of hours support response (extra cost - see pricing document): 24/7

Contact details for Service Manager will be supplied.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Support manual is provided.

Custom support and training is available.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction When off-boarding, the client can be supplied with an export (image) of the Virtual Machine. Images can be supplied in qcow or raw format. Other formats can be supplied subject to cost (billable at hourly rates).

All consumer generated data will be returned during the off-boarding process.

Flexible options are available for handing over the export to the client, dependent upon client preferences (Client transfers via SFTP, Connect transfers via SFTP on client’s behalf, physical transfer via appropriate medium/channel).
End-of-contract process Included:
Single copy of VM in raw format
Data wipe/disposal

Additional cost:
Liaison with new supplier
Transfer of data by non-electronic means

Using the service

Using the service
Web browser interface No
Command line interface No


Scaling available No
Independence of resources Systems are monitored continually. Systems are not over-provisioned. Throttling can be applied.
Usage notifications Yes
Usage reporting
  • Email
  • Other


Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
Reporting types Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Files
  • Databases
  • Configuration
  • Logs
Backup controls Different schedule on request.
Datacentre setup
  • Single datacentre with multiple copies
  • Single datacentre
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network Other
Other protection within supplier network Systems are managed using Secure Shell. Where web interfaces are used for management, this is provided over HTTPS/SSL. Management interfaces are separately firewalled from the other networks.

Availability and resilience

Availability and resilience
Guaranteed availability Availability – 99.9%

In any calendar month in which we have unscheduled down time that causes the service level to drop below agreed performance level, the basic monthly charge is reduced by 10% for every 1% below agreed level, up to a maximum credit in that month of 100%.
Approach to resilience Available on request.
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Management interfaces are available to Connect Internet Solutions Ltd staff only. Roles and responsibilities are defined at project initiation and access to support channel granted to named contacts.
Access restriction testing frequency At least once a year
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Alcumus ISOQAR
ISO/IEC 27001 accreditation date 15/06/2016
What the ISO/IEC 27001 doesn’t cover The scope of our ISO27001 certification covers web hosting.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO27001 accredited:
All new starters undergo security clearances.
Security Manager reports to Board.
Policies linked to contracts of employment.
Internal audits carried out annually.
External audits by ISOQAR carried out annually.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Connect’s change management process ensures that no change is made to the operating environment without the necessary authority and ensures that a log of any changes made is completed. A Request for Change Form is completed when a change is deemed necessary. This is signed by all relevant parties before the change can take place. Areas under change control usually include:
• New hardware installations
• Software changes for the operating system / software
• Network upgrades for any change in hardware, upgrades to equipment, changes in topology/protocols/addresses.

Changes assessed for potential security impact as part of our ISO27001 processes.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We monitor potential threats from a variety of sources including CERT, supplier notifications and industry updates
Potential threats are assessed by technical team.
Critical patches are deployed as soon as possible. Non-critical patches are applied on a weekly basis.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We identify potential compromises using log analysis and host intrusion detection system.

Compromised system is isolated, treated, brought back into service.
Response is immediate.
Incident management type Supplier-defined controls
Incident management approach Processes for incident management are defined within ISO27001. Incidents can be reported by end user, staff or other channel. Incident reports detail whether confidentiality, integrity or availability has been compromised. Incident reports are provided in document format.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used KVM hypervisor
How shared infrastructure is kept separate Restriction of root level/administrator access
Separation of network traffic using VLANs
Separate firewall zones
Separate iSCSI luns

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes
Description of energy efficient datacentres Connect works to reduce energy consumption in its data centre by:
* Using shared monitors to access servers
* Using virtual machines in preference to physical servers
* Keeping servers at optimum temperature for efficiency


Price £99 per virtual machine per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Dependent upon requirements. Limited period applies.

Service documents

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