Redmoor Health Sales
Redmoor Health specialises in supporting staff across health and social care to deploy technology to manage demand, support the workforce and help patients manage their health. Redmoor Health’s Sales Service helps maximise take-up and awareness of any new product or service across local, national and global markets.
Features
- Experienced sales experts
- Target market identified
- Sales strategy
- Marketing strategy
- All marketing channels addressed
- Upskilling of in-house staff
- Cloud-based solution
- Marketing Implementation Plan
Benefits
- Increased revenue
- Improved customer satisfaction
- Routes to market increased
- Improved reporting
- Improved sustainability
- Upskilled in-house resources to improve sustainability
- Latest marketing tools to improve customer reach
Pricing
£450 to £450 a unit a day
- Education pricing available
Service documents
Framework
G-Cloud 12
Service ID
8 1 5 0 7 6 8 9 9 6 5 8 8 0 6
Contact
Redmoor Health
Marc Schmid
Telephone: 07736008380
Email: marc@redmoorhealth.co.uk
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- No constraints
- System requirements
- None required
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Response to questions will be within 2 hours during standard support hours. Standard support hours 9.00am to 5.00pm Monday to Friday (24/7 and weekend support is also available on request)
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Onsite support
- Support levels
- Response to requests within 2 hours, standard support hours are 9.00am to 5.00pm Monday to Friday. We will provide a dedicated account manager to manage and support. There is no additional cost for support services.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- We will provide user documentation, onsite training and online training for all our services.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- Other
- Other documentation formats
- .doc
- End-of-contract data extraction
- Users will be provided with their data as part of the contract closure.
- End-of-contract process
- A contract closure process is provided. All our services are included in the price of the contract, there is no additional cost.
Using the service
- Web browser interface
- No
- Application to install
- No
- Designed for use on mobile devices
- No
- Service interface
- No
- API
- No
- Customisation available
- Yes
- Description of customisation
- Any aspect of the service can be customised to suit clients individual needs and requirements. We will support the client through any aspects of customisation and offer advice and support on demographics, channels and methods to aid the customisation at no additional cost.
Scaling
- Independence of resources
- At Redmoor Health we have dedicated team of Account Managers to ensure the management of requests is efficient and reactive to the needs of our client. We are experienced at managing user demand. Our dedicated Account Manager will have regular communication with users to ensure there is no impact on the service.
Analytics
- Service usage metrics
- Yes
- Metrics types
- All services metrics can be provided at the User's request.
- Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- User control over data storage and processing locations
- No
- Datacentre security standards
- Supplier-defined controls
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- In-house
- Protecting data at rest
-
- Physical access control, complying with another standard
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
- Users may request their data and this will be provided to them.
- Data export formats
-
- CSV
- Other
- Other data export formats
- Data import formats
-
- CSV
- Other
- Other data import formats
Data-in-transit protection
- Data protection between buyer and supplier networks
- IPsec or TLS VPN gateway
- Data protection within supplier network
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- Redmoor Health will work with any level of SLA that the user may require, and can arrange these on request.
- Approach to resilience
- Available on request
- Outage reporting
- Email alerts
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Username or password
- Access restrictions in management interfaces and support channels
- IP restrictions, two factor authentication of approved users and protective monitoring/logging.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
- Cyber Security Certification
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- Other
- Other security governance standards
- GDPR
- Information security policies and processes
- Redmoor Health work to GDPR levels of security, and all Information Security Policies and Processes are well documented. We provide thorough training to all authorised users on these policies, and we conduct regular and random checks to ensure that policies and protocols remain compliant.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Redmoor Health works to recognised standards, details available on request.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Redmoor Health works to recognised standards, details available on request.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Redmoor Health works to recognised standards, details available on request.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Redmoor Health works to recognised standards, details available on request.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £450 to £450 a unit a day
- Discount for educational organisations
- Yes
- Free trial available
- No