Little Forest

LFi - Little Forest Index

Multi-national Web Governance and Monitoring including Accessibility
Web Governance for Multi-national brands
Centrally manage your reporting across regions, countries and markets
Monitoring and alerting for all your digital KPIs
Share digital best practices to optimise revenue in all markets
Improve your customer experience in all corners of the world

Features

  • Web Governance for Multi-national brands
  • Centrally manage your reporting across regions, countries and markets
  • Monitoring and alerting for all your digital KPIs

Benefits

  • Protect your brand globally
  • Share digital best practices to optimise revenue in all markets
  • Improve your customer experience in all corners of the world

Pricing

£12000 to £24000 per licence per year

Service documents

G-Cloud 9

814613800090732

Little Forest

Gavin Colborne

02071932014

info@littleforest.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints No
System requirements None as SaaS delivered

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Email
Phone
Live chat
Onsite
Support accessible to any third-party suppliers
Support availability 24/7
Standard support response times - 1 hour
Incident escalation process available - Yes
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.0 AA or EN 301 549 9: Web
Web chat accessibility testing We have not done any testing with assistive technology users to date, we can if required by a client.
Onsite support Yes, at extra cost
Support levels We provide onsite support during standard UK working hours of 09.00 to 17.00
A technical account manager is allocated to your account
The rates for the support service depend on the requirements.
The rate range from basic product support at £250 per day to senior consultant at £800 per day
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide in person and screen-share training
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Data can be extracted using SpreadSheet
End-of-contract process The report is run on a regular basis and will stop running
The history will always be available to the Customer
There is no additional price to export data

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The application is responsive on mobiles
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing We have not done any interface testing ourselves.
We rely on our supplier to have done these tests
API Yes
What users can and can't do using the API Our API surfaces all our available data points involved in Digital Governance and Monitoring.

Examples of API data points available are:

1) Get Page Speed Score
2) Get Page Weight
3) Get Page Accessibility Score
4) Get Page Quality Score
5) Get Page Security Score
6) Get Page Screenshot

Our API allows for getting vast amounts of information on any URL provided and is available using JSON over REST.
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Reports and dashboards are all customisable to exact client needs.

We automate and replace the use of spreadsheets and in doing so increase quality and save time allowing business to focus on the insights the data provides rather than on creating the reports.

Scaling

Scaling
Independence of resources Users have their own independent hardware dedicated to them on the cloud service

Analytics

Analytics
Service usage metrics Yes
Metrics types We show who has logged in, when, using what device and browser and which content the user interacted with.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach To a Spreadsheet
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.99% availability that is assured by independent validation of assertion
Approach to resilience This information is available on request
Outage reporting E-mail alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels User defined roles
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Secure service administration
Service management model
Dedicated devices on a segregated network
Direct service management

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Change impact assessment
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Vulnerability assessment
Vulnerability monitoring
Vulnerability mitigation prioritisation
Vulnerability tracking
Vulnerability mitigation timescales
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Yes
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Yes

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £12000 to £24000 per licence per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial A full version of the software is available as a free service for a month.
We create a personalised version for this free trial so as to make it as realistic as possible
Link to free trial http://www.littleforest.co.uk

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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