My1Login Ltd.

My1Login Enterprise Identity Management Solution

My1Login’s Identity & Access Management (IAM) solution enables organisations to manage access to applications for internal and external users. My1Login's a wholly UK-Based Identity Provider offering Single Sign-On (SSO) to web, mobile and thick-client, legacy applications, User Provisioning, Self-Service Password Reset, Privileged Password Management, Multi-Factor Authentication and Reporting underpinning compliance.


  • Single Sign-On for Web, Mobile and Thick-Client, Legacy Desktop
  • UK-Based Identity Provider
  • Application Auto-Discovery & Integration To Identify/Manage Shadow IT
  • Alerts IT of Unknown Web Apps Being Used
  • Automatic Password Updates for Target Apps
  • Privileged Password Manager
  • Active Directory Self-Service Password Reset
  • Multi-Factor Authentication
  • User Provisioning
  • Integration of Target Apps With and Without Connectors


  • Eliminates Password-Related Data Breach Risks
  • Improves End-User Productivity
  • Significant Reduction in IT Admin Effort
  • Audit Trail of User Access to Applications
  • AES-256 Encryption Satisfies PCI
  • Evidence Role-Based Access Control for Applications
  • Eliminate Helpdesk Calls for Password Resets
  • GDPR-Readiness
  • Measure and Cancel Unused Software Licences
  • Immediately Cease User Access to Applications


£0.33 to £5.10 per person per month

  • Education pricing available

Service documents

G-Cloud 9


My1Login Ltd.

Norman Begg

0141 427 0454

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to My1Login is a standalone Identity & Access Management Solution.

My1Login can also integrate with Active Directory to provide Single Sign-On for web, mobile and thick-client legacy apps. Additionally, My1Login can provide Active Directory Self-Service Password Reset.
Cloud deployment model Hybrid cloud
Service constraints Maintenance windows: Maintenance for a maximum of 30 minutes per month shall be permitted subject to 48 hour notice being provided.

Depreciation of any functionality or services will be subject to a 12 month notice period.
System requirements
  • Legacy / Desktop integration requires Windows Vista or later
  • Active Directory integration requires .Net 4.5 or later
  • Active Directory Integration requires Windows Server 2008 or later

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Standard support response times during normal working hours: 1 hour

Standard support response times out of hours: 4 hours
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), 7 days a week
Web chat support accessibility standard WCAG 2.0 A
Web chat accessibility testing Used an external testing agency ( to undertake testing of our web chat with an assistive technology user.
Onsite support Yes, at extra cost
Support levels Basic Support. Cost: included in any license
• 0800hrs to 2300 hrs phone support (UK time)
• Unlimited Online Customer Support

Premium Support (Optional) Cost: 20% of license per annum
• 24 x 7 Priority Phone Support
• Unlimited Online Customer Support
• Proactive Notifications

Premium Plus Support (Optional). Cost: £50,000 per annum
• Dedicated Technical Account Manager
• Participation in Customer Product Steering Group
• Must purchase Premium Support
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started On-boarding into My1Login can be achieved by installing the My1Login Active Directory Connector which synchronises information with the My1Login service. Additionally, My1Login can provide support in the on-boarding process for larger deployments and can typically have 10,000 users on-boarded with 1 hour. Full documentation and web conference/screensharing support is provided by My1Login to assist with onboarding. On-site training can also be arranged if required.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction This service is provided by My1Login on request.
End-of-contract process There are no exit charges associated with end the contract.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The mobile service is a lightweight version of the desktop service, focused on enabling users to securely authenticate with applications and providing administrators power to cease access where required.
Accessibility standards WCAG 2.0 A
Accessibility testing Used an external testing agency ( to undertake testing of our web application with an assistive technology user.
What users can and can't do using the API My1login's API enables end-users to be synchronised automatically with the My1Login platform and assigned to applications.

Changes are triggered by Active Directory.

Limitations are that credentials are not allowed to be sent through the API. Users are restricted to configuring the API via their Active Directory.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The name of the service can be customised to a customer's requirements, and a customer logo may be added to their portal.

The customers supply the name and logo image to My1Login and My1Login applies these settings.

Administrative Users have the rights to customise.


Independence of resources My1Login's service infrastructure is capable of scaling both horizontally (number of servers) and vertically (capability of each server).

Our service infrastructure is configured to automatically scale horizontally based upon demand.

The server load is monitored and if frequent scaling is observed the capacity of each scaleable unit (server) is increased.


Service usage metrics Yes
Metrics types Full audit trail of user activity and summary dashboard.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Reports may be exported from the My1Login Administration Web Interface.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks Critical data also client-side encrypted by AES-256 prior to transmission.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network Critical customer data client-side encrypted by AES-256 prior to transmission. Cannot to decrypted within the My1Login infrastructure.

Availability and resilience

Availability and resilience
Guaranteed availability My1Login will make every reasonable effort to ensure maximum availability of the cloud service. My1Login’s high-availability infrastructure operates at 99.9% availability.

Incidents can be reported by the Customer to the My1Login support team using the following channels:

Telephone: 0800 044 3091

Service Levels for Incident Reporting

Normal UK working hours 0800 to 1800. Extended incident reporting hours are available by agreement.

Category: Major Incident
Description: All users are unable to access the Service all of the time
Response Time: 1 hour
Resolution Timescale: 2hrs

Category: High
Description: Some users are unable to access the service all of the time
Response Time: 1 hour
Resolution Timescale: 4 hours

Category: Medium
Description: Some users are unable to access the service some of the time
Response Time: 1 hour
Resolution Timescale: 1 day

Category: Low
Description: Does not affect access to the Service
Response Time: 1 hour
Resolution Timescale: 1 week

For the purposes of this SLA My1Login awards the customer, by way of compensation, with credit equal to 1% of the annual licence fee for a full day of lost service, subject to a maximum of 5% of the annual licence fee.
Approach to resilience My1Login's datacentre is managed by Microsoft Azure and is hosted in a TIA-942 Tier 4 Data-centre. Backup, disaster recovery and resilience plans are in place. Data-centre is firewall protected and located within a 24/7 infrastructure and network monitoring, redundancy and backup is provided.
Outage reporting Public report on the My1Login website. Email alerts for critical outages.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
  • Other
Other user authentication Active Directory integration, transparently for users within a corporate network, by AD credentials for off-site users.
Access restrictions in management interfaces and support channels Access to management interfaces and support channels is to named members of staff only.

Authorised users have to log in to the system to access such information.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Deloitte & Touche LLP
ISO/IEC 27001 accreditation date 01/01/2016
What the ISO/IEC 27001 doesn’t cover Office administration functions are not covered, yet. However, these are compliant and scheduled for accreditation by June 2017.
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 31/05/2016
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover None.
PCI certification Yes
Who accredited the PCI DSS certification Self-Accredited
PCI DSS accreditation date 30/06/2016
What the PCI DSS doesn’t cover Card-present (face-to-face) is not included in the PCI DSS certification. My1Login do not carry out face-to-face card payments.
Other security accreditations Yes
Any other security accreditations
  • Cyber Essentials
  • Member of the UK Access Management Federation

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Our security policies and processes are ISO27001 compliant, covering security controls A5 through A18. The policies and processes are audited internally and externally as part of our ISO27001 compliance process.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Components are reviewed whenever change requests are received that affect them. The components are tracked via our issue / change tracking system.

Changes are reviewed for security impact prior to being approved for design, after design prior to implementation and after implementation in testing.

Assessments are carried out by senior technical staff and at developer workshops.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Vulnerability management is approached in layers: Qualys weekly reports identify known vulnerability issues raised during the past week, static analysis of the code base is used to pre-empt bad practice and known issues. Staging and live systems are scanned using Qualys products. Live systems are subjected to regular internal and 3rd party penetration testing.

Issues are triaged, critical vulnerabilities are patched within 24 hours. Non-critical issues are addressed either within 5 days or as part of our regular monthly release cycle.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We employ intrusion and change detection systems on our infrastructure which alerts staff on potential issues. Potential compromises are triaged and responded to in a suitable timeframe. Some attacks are automatically handled (e.g. IP addresses blocked). If an alert implied a compromise the affected systems would be immediately reviewed and all credentials changed as a precaution. If there was evidence of a data compromise potentially affected customers would be notified.
Incident management type Supplier-defined controls
Incident management approach Any incidents are reported by staff or users to our helpdesk.

The helpdesk follow a triage and escalation process to manage the incident.

Incident reports are retrieved from our issue tracker system.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £0.33 to £5.10 per person per month
Discount for educational organisations Yes
Free trial available No


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