dreamm ltd

Learning management solutions

We provide a hosted learning management solution comprising of standard learner management tools but also encompassing additional elements of learner / employee development, including: competency management and assessment creation and publication.

Features

  • Learner management system
  • Competency management system
  • Learner question and assessment tool
  • Course portal system

Benefits

  • Mobile responsive system accessed via PC and mobile devices
  • Multi-tenant system
  • Generate visual learner curriculums and track progress
  • Interactive reporting dashboard
  • Skills gap analysis
  • Full audit trail
  • Quickly create learner assessments and control publication
  • Compatible with industry standards (including SCORM) with bulk content uploading
  • Learner and admin dashboards providing personalised access

Pricing

£10 to £30 per person per year

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

8 1 3 8 6 0 9 9 9 2 4 1 7 3 7

Contact

dreamm ltd

Mark Warfield

07980858705

mark.warfield@dreamm.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
All modern browsers are supported.
System requirements
  • Internet access
  • IE 11+, Chrome, Firefox, latest iOS Safari

User support

Email or online ticketing support
Yes, at extra cost
Support response times
9am-5pm Monday - Friday
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
A technical account manager is available for onsite support if required. Daily rate for onsite support would be £600 + vat + expenses.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We can provide onsite training (at an additional cost) with online training (self-paced learning) and user documentation being provided as standard.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Data can be made available as a database, spreadsheet (or any other preferred method, if required)
End-of-contract process
There are no additional costs to be aware of.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The UI is responsive to enable the best experience across all web enabled devices from laptop/PC, tablets to mobile.
Service interface
No
API
No
Customisation available
Yes
Description of customisation
The look and feel, reporting and user structure is fully customisable. Our team of creative designers will work with you to get the right look and feel. Admin and Super users can customise the reporting and users.

Scaling

Independence of resources
Each client is separated as a new instance and scaled according to their requirements.

Analytics

Service usage metrics
Yes
Metrics types
Reports are fully customisable by the admin / super users within the system.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Admin and Super users have full control over the user data - and can be removed at any time.
Data export formats
  • CSV
  • Other
Other data export formats
  • XLS
  • XLSX
  • MDF
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Our cloud based hosting providers provide a 99.9% guarantee of uptime.
Approach to resilience
Available on request.
Outage reporting
Any outage, and information, will be available on the login screen.

Identity and authentication

User authentication needed
Yes
User authentication
Identity federation with existing provider (for example Google Apps)
Access restrictions in management interfaces and support channels
Role based access to all areas of the system.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Available on request.
Information security policies and processes
As a micro company communication is fast and simple, making objectives and policies focussed and efficient.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We are very focussed, and constantly auditing and evaluating using industry standard version control tools to manage the lifecycle of features within the software.
Vulnerability management type
Undisclosed
Vulnerability management approach
Threats to services are constantly assessed, alerts and mailing lists to major vendors are subscribed to, and addressed immediately if required.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We respond within 24/48 hours to any incidents, depending on severity and agreed SLA with clients.
Incident management type
Supplier-defined controls
Incident management approach
Our technical account manager will have direct contact and be in touch within 24hours to provide a plan for any incidents.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£10 to £30 per person per year
Discount for educational organisations
Yes
Free trial available
No

Service documents

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