HGS Automated Digital Workforce; LivePerson Chatbot, Intelligent and Cognitive Automation
Our certified automation experts support and deliver tailored HGS Automated Digital Workforce Software for Artificial Intelligence (AI), Machine Learning (ML), cognitive automation, RPA; interaction automation (Chatbot), OCR/ICR across all industry leading platforms.
HGS is a trusted UK Government Tier 1 supplier with 100+ automated solutions ensuring reliability, security and compliance.
- .Non-invasive technology solutions and APIs provided by leading automation providers
- Experienced in Amazon-Lex, Twilio Auto Pilot, IBM Watson, Google, Live-Person
- Experienced in Automation Anywhere, UiPath, Blue Prism, Pega Systems
- Tailored AI, ML, Predictive Analytics, NLP, Image Analytics, OCR/ICR.
- Blended (part automation) and fully automated solutions.
- Specialists in Contact Centre and Business Process management Automation.
- A Centre of Excellence identifies, understands, designs and delivers automation.
- 100+ RPA Experts; Consultants, Architects, Tech-Leads, Developers, Testers, Project Managers.
- Operating model aligned to internal organisation structures
- Monitoring, performance and incident management of the Bots
- Increases speed of deployment without significant IT or Security workload
- HGS automation experts deliver engagement automations that exceed customer/operations expectations
- Seamlessly uses client’s existing end-user interfaces and enterprise applications
- Efficiency gains across all aspects of Customer Engagement and Insights
- Scalable and configurable end to end automation
- Efficiency/accuracy gains in Contact Centre and Business Process Management productivity
- A proven, de-risked highly secure approach delivering value for money
- All automation phases are de-risked, optimised delivering value for money
- Seamless synchronisation between departments to deliver automation ROI
- Optimal efficiency and reduced turn-around time for issue resolutions
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