Micad Systems (UK) Ltd.

Micad Estates and Facilities Management Platform

The Micad platform has a suite of modules that helps manage: Property, Locations, Space Utilisation, Asbestos, Compliance, Planned & Reactive Maintenance, Condition Appraisal, Audits, Leases, Stock control, Purchasing, Contractor Management, Web call logging, Live Floor Plans Drawing Management, BIM, GIS MVP preparation and Document Publishing.

Features

  • Estates, Space, CAFM, and Audit software
  • Live floor plans (AutoCad), graphic reporting, data visualisation
  • Dedicted IOS and Android Apps
  • Micad 360 photographs, mapping and MVP
  • Micad Analytics, Big data reporting and portable data
  • Supports GS1 & GLN's
  • PPM, Statutory Maintenance & Compliance
  • New Standards of Cleanliness Efficacy Audits
  • ERIC, PAM, EMR, Carter Metrics, NSOC, 5 Star reporting
  • Multiple audit categories

Benefits

  • Improved space utilisation: accurate drawings & easily updated records
  • Better estates management/rationalisation: a single source of the truth
  • Increased levels of compliance & reduced risk with improved visibility
  • Improved collaboration with suppliers using multiple browsers
  • Impartial independent software
  • Dedicated NHS and Education modules
  • More efficient work practises using portable data & dedicated apps
  • Reduced operating costs using a modern mobile solution
  • More time to analyse complex datasets through comprehensive reporting
  • Helps managers focus on key areas and measure improvement

Pricing

£6,600 an instance a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at keng@micad.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

8 1 3 5 2 4 9 0 5 4 5 7 7 2 3

Contact

Micad Systems (UK) Ltd. Kenneth Gordon
Telephone: 07986422083
Email: keng@micad.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Patient or Student Records and Management Systems
Finance systems
HR systems
Provides a location based data base for EDI within the GS1 environment
EHS and Risk Management systems
Surveying systems
Classroom and timetabling systems
CAFM
Cloud deployment model
Public cloud
Service constraints
Support is UK based and operates during normal office hours (9:00-17:30 hrs) excluding bank holidays. Support is via Phone email and an dedicated online support portal.
System requirements
  • A valid internet connection to access Micad software
  • Modern web browser - see supported versions
  • MiAsbestos App requires syncing via Wifi

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support response times are based on the criticality of the request and have targets of between 30 minutes to 24 hours. These targets only apply during normal office hours.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Micad offer a unified single tier support for all their customers unless by special agreement. This includes online ticketing, phone and email support options. There is also an active online user group and dedicated support portal.

All prices include access to the standard support service.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Users have access to a full range of implementation and training services . This can include a tailored training plan making use of onsite and online training and consultancy sessions.

Informal training using webinar technology is also available to user by agreement often incurring no charge.

All modules also come with full online manuals which can be tailored to a users specific needs if required.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Data held in Micad’s software always belongs to the client. Specific off-boarding arrangements will be agreed with each client on commencement of the contract.

Users are free to download data and store it locally at any time. In addition special arrangements can be made for a formal onsite download on a regular basis.
End-of-contract process
At the end of the contract all data is made availabe to the user in its native format (e.g. drawings .dwg). In addition a copy of the SQL data can be made available.

If the data needs to be presented in another form (e.g. Excel spreadsheet) or manipulated in any way then additional charges may apply.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
There are dedicated native Apps for trades staff and surveyors that present a different view to the desktop experience.

The MiAsbestos App (IOS) lets surveyors collect and augment Asbestos survey information and upload the results to the client's system.

The Micad HelpDesk App (IOS/Android) is for trade staff to record work activity and sign off planned and reactive jobs allocated to them.

The Micad Audit App (IOS/Android/Windows) allows users to conduct and sign off multiple audits from a single device.
Service interface
No
API
Yes
What users can and can't do using the API
Micad is always updating its API's. The Micad API will be configurable to allow different data interactions and frequency. The most common form this takes is to pass validated space and location records to other internal systems (e.g. Asset management, patient management). A second common use is to pass the asbestos records along with the space records for a fully validated Asbestos register.
The growing requirements of GS1 means that Micad forms the core part of the local registry as the sole repository of physical GLN's.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
All Micad modules allow some degree of customisation. This can take the form of new fields and reports to customising standard dashboards.

Output emails form the system can be edited to suit the organisation. Some modules allow for the application of a full language pack that will use local or organisational vocabulary (e.g. space not classroom or campus not site) for instant familiarity by users.

All customisation are limited by user rights and some customisation required input by Micad technical staff.

Scaling

Independence of resources
Our systems are provisioned using VMware Clusters planned with resource redundancy in mind. The cluster is easily and regularly upscaled to make the most modern processors and RAM capacity.

Analytics

Service usage metrics
Yes
Metrics types
As standard Micad users benefit from dashboards that demonstrate user activity and the quality of data sets held within the software modules.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Less than once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users can export data in a variety of formats including MS Excel spreadsheets .pdf and other native formats (e.g. .dwg, MS Word). This can be done at any time during the conract.
Data export formats
Other
Other data export formats
  • Pdf
  • Dwg
  • Dwf
  • Any native format uploaded documents are stored in
Data import formats
Other
Other data import formats
  • Dwg
  • MS Excel

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Micad software is hosted by MS Azure with a guaranteed 99.9% up time
https://azure.microsoft.com/en-us/support/legal/sla/virtual-machines/v1_9/.
Approach to resilience
Details of the MS Azure resilience and backup are available on request
Outage reporting
Users are informed of any outages via the support portal home page and email.

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Before individuals are allowed to access company or client data, training in the use and attributes of the data are fully undertaken and relevant for each employee’s role in the business.
A copy of the Micad data security and management policy is available on request.
Access restriction testing frequency
At least once a year
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
As a provider of hosted systems, Micad takes data management and security very seriously. This policy establishes uniform data management standards and identifies the shared responsibilities for assuring the integrity of data effectively serves the needs of the Micad Business and its Clients. This policy applies to data used in the administration and operating of the business and relates to both Clients and company held data sets.

A copy of our full data management and security policy is available on request
Information security policies and processes
MIcad have their own data management and security policy available on request.
This covers:
Data Definitions
Data Security Principles
Data Ownership, Administration and Access
Micad Ownership of Data
Client Data
Data Classification
Access and Confidentiality
Training
Integrity, Validation, and Correction
Extraction, Manipulation, and Reporting
Retention and Archiving
Web Access to Client Data

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Micad operate their own quality standards that incorporate change control measures. Micad’s internal quality policy, objectives and standards do ensure that all works carried out are done so in the spirit of requirements as laid down by BS EN ISO 9001. We are currently seeking to gain ISO 9001 accreditation in 2018.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Micad conduct regular vulnerability reviews as part of their proactive management services. This includes but is not limited to review of:
Cloud managed Endpoint systems.
Firewall UTM and IPS
Automated patching
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Micad conduct regular protective monitoring reviews as part of their proactive management services. This includes but is not limited to review of: IPS and endpoint notifications
Incident management type
Supplier-defined controls
Incident management approach
Micad use a third party online support desk software. All calls are logged and acted upon in accordance with our Support SLA available on request.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£6,600 an instance a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Trials can be set up at the request of the user. The time and scope of the trial is agreed in advance between the user and the supplier. Under certain circumstances charges (e.g. training& data load) may apply.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at keng@micad.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.