Dynamic Business Services Limited

Bespoke eLearning programmes

We create bespoke elearning programmes that include a variety of media including animation, 3D, video, audio, motion graphics etc.

Features

  • Bespoke
  • Interactive
  • Engaging

Benefits

  • Content available on multiple devices
  • Tailored to exact requirements

Pricing

£1000 per user

Service documents

G-Cloud 10

812577778569862

Dynamic Business Services Limited

Jim Lawrence

0113 323 0760

jim.lawrence@dynamicbusiness.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Delivered programmes are owned by our clients but we retain IPR of our images and interactions
System requirements
  • Available on multiple device
  • Accessed via a web browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Each client will have a tailored service level agreement
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels This will be according to an agreed SLA
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Training is provided on request but our programmes are designed to be easily used by end users
Service documentation No
End-of-contract data extraction The completed files are sent to our clients
End-of-contract process There are no ongoing costs at the end of a contract period

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing Each programme is tested prior to launch both internally and by each client
API No
Customisation available Yes
Description of customisation All programmes are created to meet our clients needs

Scaling

Scaling
Independence of resources All instances are kept separately. Often the programmes are hosted by our clients.

Analytics

Analytics
Service usage metrics Yes
Metrics types This is provided using google analytics. A report is sent to the client periodically
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Data would be provided in a csv format
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability This is typically 99.9% but each client has an individual agreement
Approach to resilience Available on request
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels This is managed at an application level.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach This is via our internal policy that is available on request
Information security policies and processes We have an internal policy which is available on request

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We follow an inhouse change management process which is available on request. This is agreed on a client by client basis.
Vulnerability management type Supplier-defined controls
Vulnerability management approach This is actively managed by our systems manager.
Protective monitoring type Supplier-defined controls
Protective monitoring approach This is defined on a client by client basis using an agreed service level agreement
Incident management type Supplier-defined controls
Incident management approach Reporting on incidents is managed by our systems manager

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1000 per user
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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