Agile Byte Ltd

Flexible Managed Support Service

Agile Byte provides expert application management for all service types: IaaS, PaaS or SaaS and specifically Amazon AWS and UKCloud vendor technologies.

Scalable, agile team with proven track record in supporting cloud based applications and services developed by both our own teams and other suppliers.

Features

  • 24/7/365 support of Amazon AWS and UKCloud services
  • Experts in building/supporting Amazon AWS and UKCloud services and applications
  • Deployment and support services targetting lowest possible hosting cost
  • Legacy service transition to/from AWS or UKCloud services
  • Integrate dynamic deployment of cloud applications
  • SC & DV Security Cleared resource to support service
  • On boarding and off boarding of Cloud services or suppliers
  • Support disaggregated cloud services
  • Application Management services reflecting modern cloud technologies
  • New and legacy application service management

Benefits

  • Highly experienced AWS and UKCloud application management resource
  • Utility based cost model for provision of application management services
  • Dedicated customer management focused on realising business benefits of cloud
  • Service with a track record of reducing product/service lifetime costs
  • Experienced in maintaining HMG accreditation for developed applications
  • Effective service management of steady state systems and developing applications
  • Support for regular release cycles made possible through new technologies
  • Continuous service improvement focused on cost reduction
  • Specialising in service definitions for disaggregated cloud services
  • Specialists in open source development, Amazon AWS and UKCloud technologies

Pricing

£450 to £1,300 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at James.hodgson@agilebyte.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

8 1 2 0 4 7 2 2 6 1 1 0 0 3 6

Contact

Agile Byte Ltd James Hodgson
Telephone: 07973 155968
Email: James.hodgson@agilebyte.co.uk

Planning

Planning service
Yes
How the planning service works
We offer a pre-engagement planning service to map out customer needs and determine a workable delivery approach.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Help, Training and Support information and documentation will be provided within the Hosted Service.

Agile Byte can also provide chargeable onsite training to meet specific customer needs.
Training is tied to specific services
Yes
Services the training service works with
Assistance Manager

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We will provide Agile Byte experts to assist customers with migrating to the cloud and when off boarding work with customers to output data in desired format.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
The Agile Byte quality management service is designed to provide assurance that required quality levels have been achieved in our solutions. We will work with customers to develop a quality and test acceptance plan which defines how specific functional and non-functional requirements (including performance) can be assured. We commonly apply a quality gate approach to enter and exit key delivery stages for each project and these quality gates will confirm that specific criteria have been met and are evidenced. Typical quality assurance activities will include data migration audits, automated performance test, including load and soak testing, resilience tests such as DR failover and backup tests.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Security testing
  • Security audit services
Certified security testers
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Agile Byte Assistance Manager SaaS is entirely virtualized and portable across different IaaS platforms or physical hosting infrastructure. We would work with customers to determine a required service design covering support and any interaction required with other customer suppliers. These support arrangements would be aligned with our service offering and SLA.

Service scope

Service constraints
No constraints apply. Agile Byte can provide on site support or remotely via email and telephone.

User support

Email or online ticketing support
Email or online ticketing
Support response times
According to the SLA
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Is a third party product
Web chat accessibility testing
Is a third party product
Support levels
We provide a technical account manager. Our support levels cover UK business hours. Our support costs are covered in quoted rates.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£450 to £1,300 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at James.hodgson@agilebyte.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.