GOV.UK
Mallon Technology Ltd
Azimap Hosted Cloud GIS
Azimap Cloud GIS is a hosted solution that can be integrated throughout an entire organisation, enabling users to work collaboratively on GIS & mapping projects. With the most advanced cloud-based GIS spatial analysis tools, Azimap will improve the way you manage, share & analyse your spatial data.
Features
- National address and gazetteer support (LLPG and AddressBase)
- Cloud solution that can be hosted locally
- Ensure INSPIRE compliance by storing metadata in a common way
- Intuitive interface to support task completion
- Consumes shp, kml, geodatabase, geotiff, Geocode and WMS data
- GIS tools for both the power and novice gazetteer
- Routing, DriveTime Analysis, measuring and polygon split tools available
- Single logon via active directory authentication
- Knowledge base, training and on-boarding support available
- Dedicated project delivery and client management support team
Benefits
- Secure GIS hosted in a cloud or on-premise instance
- Promote collaborative team work throughout your organisation
- Centralised spatial data repository
- Cost Control, via the need for reoccurring user licenses
- Integrates with existing databases
- Customised address base search and active directory integration
- Accessible on desktop, mobile or tablet device
- Efficient dissemination of data for citizen engagement
- Documented APIs for easy integration and customisation
- Documented product roadmap
Pricing
£15000 to £60000 per instance per year
- Education pricing available
Service documents
Framework
G-Cloud 11
Service ID
811804984941153
Contact
Service scope
| Service constraints | Not applicable |
| System requirements |
|
User support
| Email or online ticketing support | Email or online ticketing |
| Support response times | Azimap are not responsible for providing support services for the application unless a suitable service level agreement is in place. However, we will endeavour to respond to all support enquiries in a professional and timely manner. |
| User can manage status and priority of support tickets | Yes |
| Online ticketing support accessibility | None or don’t know |
| Phone support | Yes |
| Phone support availability | 9 to 5 (UK time), Monday to Friday |
| Web chat support | No |
| Onsite support | Yes, at extra cost |
| Support levels |
Technical support will be available from 8:00am to 6:00pm Monday to Friday. Out of hours support is available based on client requirements. The following levels of service are available: Level 1: Response time 1 hour e.g. system unavailable Level 2: Response time 3 - 4 hours e.g. defect in the system which is impacting workflow or publishing / sharing of maps Level 3: Response time 24 hours e.g. issue which does not impact workflow, processes, publishing or sharing of data |
| Support available to third parties | Yes |
Onboarding and offboarding
| Getting started |
To help customers get started we offer the following a onboarding support: - onsite training - virtual training - online user guides - online videos - direct access to client support team - dedicated account management |
| Service documentation | Yes |
| Documentation formats | |
| End-of-contract data extraction | After the contract period the customer can export their data as a spatial CSV, tab, KML or Shape File from within their 'my account' area. We can also extract customers data and provide this in a standard database format. |
| End-of-contract process | At the end of the contractual period the customer can export their data for a further 30 days. This data can be exported as a spatial CSV, Shape, KML or tab file. |
Using the service
| Web browser interface | Yes |
| Using the web interface |
Users can register through interface, which allows them to create or upload data into the system for analysis and visualisation. The data and application are customisable to the users requirements. The application is fully user-led with no development experience required. Limitations - data limits on different subscription levels. Number of layers on map is different depending on subscription levels. No such limits apply for enterprise grade instances. |
| Web interface accessibility standard | None or don’t know |
| How the web interface is accessible | The application has not given consideration for accessibility standards. |
| Web interface accessibility testing | Not applicable. |
| API | Yes |
| What users can and can't do using the API |
Use of the JavaScript API, is available for enterprise customers. This API provides the ability for hosting web applications to interact directly with a map via a secure browser postmessage protocol. Example functionality can be zoom to location. Most map functionality can be controlled using the API. |
| API automation tools | Other |
| API documentation | Yes |
| API documentation formats |
|
| Command line interface | No |
Scaling
| Scaling available | No |
| Independence of resources | A clustered infrastructure is in place that can be boosted to meet periods of increased customer demand. |
| Usage notifications | Yes |
| Usage reporting |
Analytics
| Infrastructure or application metrics | No |
Resellers
| Supplier type | Reseller providing extra features and support |
| Organisation whose services are being resold | Cianad Software Ltd |
Staff security
| Staff security clearance | Staff screening not performed |
| Government security clearance | Up to Security Clearance (SC) |
Asset protection
| Knowledge of data storage and processing locations | Yes |
| Data storage and processing locations | European Economic Area (EEA) |
| User control over data storage and processing locations | No |
| Datacentre security standards | Supplier-defined controls |
| Penetration testing frequency | Less than once a year |
| Penetration testing approach | In-house |
| Protecting data at rest |
|
| Other data at rest protection approach | Our datacentre OVH, has extensive onsite security measures in place. Their cloud offerings are ISO compliant. |
| Data sanitisation process | Yes |
| Data sanitisation type | Deleted data can’t be directly accessed |
| Equipment disposal approach | In-house destruction process |
Backup and recovery
| Backup and recovery | Yes |
| What’s backed up |
|
| Backup controls | We process backups (on a weekly, daily, hourly basis) |
| Datacentre setup | Multiple datacentres with disaster recovery |
| Scheduling backups | Supplier controls the whole backup schedule |
| Backup recovery | Users contact the support team |
Data-in-transit protection
| Data protection between buyer and supplier networks |
|
| Data protection within supplier network | TLS (version 1.2 or above) |
Availability and resilience
| Guaranteed availability |
Access to technical support engineers is available Monday - Friday by telephone between 08:00 - 18:00. Customers can also raise issues via the online support desk which provides out of hours support. Incidents are classified into one of the following categories - * Level 1: Where a major fault occurs such that a business critical function is not operational and major user inconvenience is being caused. Response Time: 2 hours Resolution Time: 24 hours * Level 2: Where a fault occurs such that a function is not operational but a workaround is available and is causing significant user inconvenience. Response Time: 5 hours Resolution Time: 3 days * Level 3: Where a fault occurs such that a non-critical function is not operational and is causing an inconvenient problem but is not causing significant user inconvenience. Response Time: 1 day Resolution Time: 5 days * Level 4: Where a fault occurs such that a cosmetic, non-urgent problem is being caused, e.g. a field is in the wrong position. Response Time: 3 days Resolution Time: 10 days Refunds are made via a direct repayment. |
| Approach to resilience | Infrastructure and data is backed up and replicated from hosting datacentre to a second datacentre under a different service provider. Back ups take place 3 times daily and copies are made to Cianad's premises. |
| Outage reporting | If an outage occurs an email alert is scheduled, messages are sent via our social media channels and a holding page is put in place. |
Identity and authentication
| User authentication | Username or password |
| Access restrictions in management interfaces and support channels | System implements role based access and so certain levels of user only have access to specific areas of the application. |
| Access restriction testing frequency | At least every 6 months |
| Management access authentication | Username or password |
| Devices users manage the service through |
|
Audit information for users
| Access to user activity audit information | No audit information available |
| Access to supplier activity audit information | No audit information available |
| How long system logs are stored for | Between 1 month and 6 months |
Standards and certifications
| ISO/IEC 27001 certification | Yes |
| Who accredited the ISO/IEC 27001 | NQA |
| ISO/IEC 27001 accreditation date | 27/10/2018 |
| What the ISO/IEC 27001 doesn’t cover | N/A |
| ISO 28000:2007 certification | No |
| CSA STAR certification | No |
| PCI certification | No |
| Other security certifications | No |
Security governance
| Named board-level person responsible for service security | Yes |
| Security governance certified | Yes |
| Security governance standards | ISO/IEC 27001 |
| Information security policies and processes | Mallon Technology are accredited to ISO 27001:2013, our processes are internally audited and we conduct an external audit annually and certified by NQA. All audit activities involving checks on operational systems within Mallon Technology are carefully planned and agreed to minimise the risk of disruption to business processes. All internal audits are performed manually. All Mallon Technology managers are aware that it is their responsibility to ensure that all security procedures within their area of responsibility are undertaken correctly to achieve compliance with Company security policies and standards. If any non-compliance or non-conformance is identified, managers will identify the cause, evaluate the need for actions to ensure that non-compliance's do not recur, determine and implement appropriate corrective/preventive action and the review the action taken. Further to this, the results of internal quality audits are evaluated and reviewed on a monthly basis at the Company Senior Management Team meeting. A companywide non-conformance log is also completed by all Mallon Technology personnel to identify and highlight any trends that might develop. If so, these are analysed and if possible, mitigated against. |
Operational security
| Configuration and change management standard | Supplier-defined controls |
| Configuration and change management approach | Changes are logged and managed with JIRA our project management tool. A change control board meets weekly to asses and schedule approved change requests. The change control board will assess potential security impacts as part of this process. |
| Vulnerability management type | Supplier-defined controls |
| Vulnerability management approach | We monitor the industry for potential threats and we take appropriate measures to mitigate the risks. We ensure all operating system security patches are installed regularly. We use a number of online software resources to generate vulnerability reports against our software. |
| Protective monitoring type | Supplier-defined controls |
| Protective monitoring approach | Our service provider monitors and protects against DDOS attacks and will inform us immediately when such attack occurs. We work with our service provider to identify any compromises and will inform clients of any potential breaches. |
| Incident management type | Supplier-defined controls |
| Incident management approach | Users can report incidents via telephone, email or via our online helpdesk. A predefined process for major incidents involves switching on our failover servers and redirecting all traffic to the failover. Our backup strategy already ensures that failover is relatively up to date with current data. |
Secure development
| Approach to secure software development best practice | Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0) |
Separation between users
| Virtualisation technology used to keep applications and users sharing the same infrastructure apart | No |
Energy efficiency
| Energy-efficient datacentres | No |
Pricing
| Price | £15000 to £60000 per instance per year |
| Discount for educational organisations | Yes |
| Free trial available | Yes |
| Description of free trial | Azimap Professional is available as a 30 day free trial. During this period user have access to unlimited data, 2000MB of vector data, 2000MB of attachments, can add 12 layers to a map, on boarding and account management support and all support materials. |
| Link to free trial | Www.azimap.com |