Mallon Technology Ltd

Azimap Hosted Cloud GIS

Azimap Cloud GIS is a hosted solution that can be integrated throughout an entire organisation, enabling users to work collaboratively on GIS & mapping projects. With the most advanced cloud-based GIS spatial analysis tools, Azimap will improve the way you manage, share & analyse your spatial data.

Features

  • National address and gazetteer support (LLPG and AddressBase)
  • Cloud solution that can be hosted locally
  • Ensure INSPIRE compliance by storing metadata in a common way
  • Intuitive interface to support task completion
  • Consumes shp, kml, geodatabase, geotiff, Geocode and WMS data
  • GIS tools for both the power and novice gazetteer
  • Routing, DriveTime Analysis, measuring and polygon split tools available
  • Single logon via active directory authentication
  • Knowledge base, training and on-boarding support available
  • Dedicated project delivery and client management support team

Benefits

  • Secure GIS hosted in a cloud or on-premise instance
  • Promote collaborative team work throughout your organisation
  • Centralised spatial data repository
  • Cost Control, via the need for reoccurring user licenses
  • Integrates with existing databases
  • Customised address base search and active directory integration
  • Accessible on desktop, mobile or tablet device
  • Efficient dissemination of data for citizen engagement
  • Documented APIs for easy integration and customisation
  • Documented product roadmap

Pricing

£15000 to £60000 per instance per year

Service documents

Framework

G-Cloud 11

Service ID

8 1 1 8 0 4 9 8 4 9 4 1 1 5 3

Contact

Mallon Technology Ltd

Kathy McLean

028867 61800

kathy.mclean@mallontechnology.com

Service scope

Service constraints
Not applicable
System requirements
  • Spatial database
  • Modern Web Browser eg. IE10 Above, Chrome, Firefox etc
  • JavaScript must be enabled on the browser
  • Cookies must be enabled

User support

Email or online ticketing support
Email or online ticketing
Support response times
Azimap are not responsible for providing support services for the application unless a suitable service level agreement is in place. However, we will endeavour to respond to all support enquiries in a professional and timely manner.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Technical support will be available from 8:00am to 6:00pm Monday to Friday. Out of hours support is available based on client requirements.

The following levels of service are available:
Level 1: Response time 1 hour e.g. system unavailable
Level 2: Response time 3 - 4 hours e.g. defect in the system which is impacting workflow or publishing / sharing of maps
Level 3: Response time 24 hours e.g. issue which does not impact workflow, processes, publishing or sharing of data
Support available to third parties
Yes

Onboarding and offboarding

Getting started
To help customers get started we offer the following a onboarding support:
- onsite training
- virtual training
- online user guides
- online videos
- direct access to client support team
- dedicated account management
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
After the contract period the customer can export their data as a spatial CSV, tab, KML or Shape File from within their 'my account' area. We can also extract customers data and provide this in a standard database format.
End-of-contract process
At the end of the contractual period the customer can export their data for a further 30 days. This data can be exported as a spatial CSV, Shape, KML or tab file.

Using the service

Web browser interface
Yes
Using the web interface
Users can register through interface, which allows them to create or upload data into the system for analysis and visualisation. The data and application are customisable to the users requirements. The application is fully user-led with no development experience required.
Limitations - data limits on different subscription levels. Number of layers on map is different depending on subscription levels. No such limits apply for enterprise grade instances.
Web interface accessibility standard
None or don’t know
How the web interface is accessible
The application has not given consideration for accessibility standards.
Web interface accessibility testing
Not applicable.
API
Yes
What users can and can't do using the API
Use of the JavaScript API, is available for enterprise customers. This API provides the ability for hosting web applications to interact directly with a map via a secure browser postmessage protocol.
Example functionality can be zoom to location. Most map functionality can be controlled using the API.
API automation tools
Other
API documentation
Yes
API documentation formats
  • HTML
  • PDF
Command line interface
No

Scaling

Scaling available
No
Independence of resources
A clustered infrastructure is in place that can be boosted to meet periods of increased customer demand.
Usage notifications
Yes
Usage reporting
Email

Analytics

Infrastructure or application metrics
No

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Cianad Software Ltd

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
Less than once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Other
Other data at rest protection approach
Our datacentre OVH, has extensive onsite security measures in place. Their cloud offerings are ISO compliant.
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Files
  • Databases
Backup controls
We process backups (on a weekly, daily, hourly basis)
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Access to technical support engineers is available Monday - Friday by telephone between 08:00 - 18:00. Customers can also raise issues via the online support desk which provides out of hours support.

Incidents are classified into one of the following categories -

* Level 1: Where a major fault occurs such that a business critical function is not operational and major user inconvenience is being caused.
Response Time: 2 hours Resolution Time: 24 hours

* Level 2: Where a fault occurs such that a function is not operational but a workaround is available and is causing significant user inconvenience.
Response Time: 5 hours Resolution Time: 3 days

* Level 3: Where a fault occurs such that a non-critical function is not operational and is causing an inconvenient problem but is not causing significant user inconvenience.

Response Time: 1 day Resolution Time: 5 days

* Level 4: Where a fault occurs such that a cosmetic, non-urgent problem is being caused, e.g. a field is in the wrong position.

Response Time: 3 days Resolution Time: 10 days

Refunds are made via a direct repayment.
Approach to resilience
Infrastructure and data is backed up and replicated from hosting datacentre to a second datacentre under a different service provider. Back ups take place 3 times daily and copies are made to Cianad's premises.
Outage reporting
If an outage occurs an email alert is scheduled, messages are sent via our social media channels and a holding page is put in place.

Identity and authentication

User authentication
Username or password
Access restrictions in management interfaces and support channels
System implements role based access and so certain levels of user only have access to specific areas of the application.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password
Devices users manage the service through
  • Dedicated device over multiple services or networks
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
NQA
ISO/IEC 27001 accreditation date
27/10/2018
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Mallon Technology are accredited to ISO 27001:2013, our processes are internally audited and we conduct an external audit annually and certified by NQA. All audit activities involving checks on operational systems within Mallon Technology are carefully planned and agreed to minimise the risk of disruption to business processes. All internal audits are performed manually. All Mallon Technology managers are aware that it is their responsibility to ensure that all security procedures within their area of responsibility are undertaken correctly to achieve compliance with Company security policies and standards. If any non-compliance or non-conformance is identified, managers will identify the cause, evaluate the need for actions to ensure that non-compliance's do not recur, determine and implement appropriate corrective/preventive action and the review the action taken. Further to this, the results of internal quality audits are evaluated and reviewed on a monthly basis at the Company Senior Management Team meeting. A companywide non-conformance log is also completed by all Mallon Technology personnel to identify and highlight any trends that might develop. If so, these are analysed and if possible, mitigated against.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Changes are logged and managed with JIRA our project management tool. A change control board meets weekly to asses and schedule approved change requests. The change control board will assess potential security impacts as part of this process.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We monitor the industry for potential threats and we take appropriate measures to mitigate the risks. We ensure all operating system security patches are installed regularly. We use a number of online software resources to generate vulnerability reports against our software.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Our service provider monitors and protects against DDOS attacks and will inform us immediately when such attack occurs. We work with our service provider to identify any compromises and will inform clients of any potential breaches.
Incident management type
Supplier-defined controls
Incident management approach
Users can report incidents via telephone, email or via our online helpdesk. A predefined process for major incidents involves switching on our failover servers and redirecting all traffic to the failover. Our backup strategy already ensures that failover is relatively up to date with current data.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
No

Pricing

Price
£15000 to £60000 per instance per year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Azimap Professional is available as a 30 day free trial. During this period user have access to unlimited data, 2000MB of vector data, 2000MB of attachments, can add 12 layers to a map, on boarding and account management support and all support materials.
Link to free trial
Www.azimap.com

Service documents

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