Q Associates Limited

Q_NetApp Multi-Cloud Data Management Cloud Volumes OnTap (AWS) - HA

NetApp Cloud Volumes ONTAP®, the leading enterprise-grade storage management solution, delivers secure, proven storage management services ensuring consistent data across any cloud. This focuses on AWS.

https://aws.amazon.com/marketplace/pp/B011KEZ734?qid=1556630316039&sr=0-2&ref_=srh_res_product_title

Our Multi-Cloud capability and Support services such as On-boarding and Exit ensure maximum benefits with minimal cloud lock in.

Features

  • Data_Protection_- With NetApp Snapshot™ technology.
  • Storage_Efficiencies_- Thin provisioning, data compression, and deduplication.
  • Data_Tiering_- Automatically move infrequently-used data to object storage.
  • Data_Cloning_- Create writeable clone volumes instantly with no capacity penalty.
  • Cloud_Migration_- With SnapMirror® replication technology.
  • Cloud_Manager_- UI/APIs management, supporting hybrid & multi-cloud architectures.
  • Kubernetes_Integration_- For containerized workloads persistent storage.
  • Cloud_Support Services available for Ease of Integration
  • High Availability - Ensures RPO=0 and RTO<60 secs.

Benefits

  • Reduce public cloud storage spend with NetApp CVO for AWS
  • Multiple storage consumption models
  • ONTAP rapidly and easily provisions and manages cloud storage
  • Consistent Data Management across multiple clouds - One skill
  • Cloud Provider Agnostic - Hyper Scale Choice, Specialist Cloud Aware
  • Cloud Support Services eases integration with private cloud
  • Q deployed 100's of on premise deployments
  • Provides High Availability for your cloud applications

Pricing

£0.84 a unit an hour

Service documents

Request an accessible format
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Framework

G-Cloud 12

Service ID

8 1 1 6 6 6 7 0 4 3 1 8 7 9 3

Contact

Q Associates Limited Adam Freeman
Telephone: 01635 248181
Email: tenders@qassociates.co.uk

Service scope

Service constraints
Constraints See :
https://www.netapp.com/us/media/ds-support-for-ontap-cloud.pdf
Service Requirements see : https://cdn2.hubspot.n+G243et/hubfs/525875/Solution%20Briefs/Cloud-Volumes-ONTAP-AWS-Solution-Brief.pdf
System requirements
.see previous constraints

User support

Email or online ticketing support
Email or online ticketing
Support response times
See : https://www.netapp.com/us/media/software-support-plan-product-description.pdf
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
.
Web chat accessibility testing
None
Onsite support
Yes, at extra cost
Support levels
Full details of NetApp support , Support Levels and On-Site offering can be found here: https://www.netapp.com/us/services/index.aspx
Support available to third parties
Yes

Onboarding and offboarding

Getting started
All relevant onboarding documenatation can be found here : https://docs.netapp.com/us-en/cloud/

Q Associates - In support of all of our Cloud Hosting Services offer Cloud Readiness, Cloud Migration, Cloud Management and as needed Cloud Exit Services - all available via G-Cloud Support Services.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Ontap is a multi-cloud agnostic data management solution, data can be simply replicated to alternate cloud provider. In event client wishes to replace ontap, data can be replicated to a non Ontap data location.
Q Associates - In addition to the extraction of data, there may be more detailed integration or Exit requirements when exiting a cloud and Q Associates Cloud Exit service available via G-Cloud Support Services can further assist in this process.
End-of-contract process
Buyer may terminate the relationship with Supplier for any reason by (i) providing Supplier with notice and (ii) closing Buyers account for all services for which Supplier provide an account closing mechanism.

Buyers pay for the services they use to the point of account termination. Please see the AWS UK Pricing Document affiliated with this Service in the Digital Marketplace.

Supplier customers retain control and ownership of their data. Supplier will not erase customer data for 30 days following an account termination. This allows customers to retrieve content from Supplier services so long as the customer has paid any charges for any post-termination use of the service offerings and all other amounts due.

Q Associates - at an additional cost can assist in the End of contract process as there may be more detailed integration & Exit requirements when exiting a cloud and Q Associates Cloud Exit service available via G-Cloud Support Services can further assist in this process.

Using the service

Web browser interface
Yes
Using the web interface
Cloud Manager simplifies enterprise cloud storage management by providing cloud monitoring, administration and orchestration frontend for NetApp ONTAP storage systems on-premises and in the cloud. For more details including a free trial https://cloud.netapp.com/cloud-manager
Web interface accessibility standard
None or don’t know
How the web interface is accessible
Accessible via web interface. Further details and free trial available at https://cloud.netapp.com/cloud-manager
Web interface accessibility testing
"This Voluntary Product Accessibility Template (VPAT) provides guidance on the accessibility
characteristics of the NetApp ONTAP® Cloud : Full details can be found here : https://www.netapp.com/us/media/vpat-netapp-ontap-cloud.pdf"
API
Yes
What users can and can't do using the API
"OnCommand Cloud Manager includes REST APIs that enable software developers to automate the management of NetApp storage in the cloud. The Cloud Manager APIs enable you to perform operations on different types of resources. The resources are broadly categorized as follows:

Administrative resources
Used to set up and configure Cloud Manager

Auditing resources
Used to view details about Cloud Manager operations

Authentication resources
Used to authenticate with Cloud Manager so you can run API operations

Working environment resources
Used to deploy and manage working environments: single ONTAP Cloud systems, ONTAP Cloud HA configurations, and ONTAP clusters

More detail can be found here : https://library.netapp.com/ecmdocs/ECMLP2735474/html/index.html#_how_the_rest_apis_work"
API automation tools
  • Ansible
  • Chef
  • OpenStack
  • Terraform
  • Puppet
  • Other
Other API automation tools
Workflow Automation (WFA)
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
Using the command line interface
The ONTAP command-line interface (CLI) provides a command-based view of the management interface. You enter commands at the storage system prompt, and command results are displayed in text. A full description of the CLI capabilities can be found here: https://docs.netapp.com/ontap-9/index.jsp?topic=%2Fcom.netapp.doc.dot-cm-sag%2FGUID-DD81D296-184D-4779-8031-B24286D6CD52.html

Scaling

Scaling available
Yes
Scaling type
  • Automatic
  • Manual
Independence of resources
AWS Customer environments logically segregated to prevent users and customers from accessing resources not assigned to them.

AWS Services which provide virtualized operational environments to customers (i.e. EC2) ensure that customers are segregated via security management processes/controls at the network and hypervisor level.

AWS continuously monitors service usage to project infrastructure needs to support availability commitments/requirements.

NetApp - You can use storage quality of service (QoS) to guarantee that performance of critical workloads is not degraded by competing workloads
Usage notifications
Yes
Usage reporting
  • API
  • Email
  • SMS

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
  • Other
Other metrics
See https://cloud.netapp.com/cloud-insights for more details of available statitics
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
AWS

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Encryption of all physical media
  • Other
Other data at rest protection approach
"Cloud Volumes ONTAP supports the following encryption technologies: NetApp Volume Encryption (starting with Cloud Volumes ONTAP 9.5)

AWS Key Management Service

Azure Storage Service Encryption
NetApp Volume Encryption (NVE) is a software-based technology for encrypting data at rest one volume at a time. Data, Snapshot copies, and metadata are encrypted. Access to the data is given by a unique XTS-AES-256 key, one per volume."
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • All/Any data can be snapshot, replicated
  • Feature of multi_cloud data management is replication to any location
Backup controls
Backups can be done via both manual and automated standard NetApp Backup and recovery services.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users schedule backups through a web interface
Backup recovery
Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
Other
Other protection within supplier network
AWS Customer environments are logically segregated to prevent users and customers from accessing resources not assigned to them. AWS gives customers ownership and control over their content by design through simple, but powerful tools that allow customers to determine how their content will be secured in transit.
AWS enables customers to open a secure, encrypted channel to AWS services using TLS/SSL, and/or IPsec or TLS VPN (if applicable), or other means of protection the customer wish to use.
API calls can be encrypted with TLS/SSL to maintain confidentiality; the AWS Console connection is encrypted with TLS.

Availability and resilience

Guaranteed availability
" AWS currently provides SLAs for several services. Due to the rapidly evolving nature of AWS’s product offerings, SLAs are best reviewed directly on our website via the links below:

• Amazon EC2 SLA: http://aws.amazon.com/ec2-sla/
• Amazon S3 SLA: http://aws.amazon.com/s3-sla
• Amazon CloudFront SLA: http://aws.amazon.com/cloudfront/sla/
• Amazon Route 53 SLA: http://aws.amazon.com/route53/sla/
• Amazon RDS SLA: http://aws.amazon.com/rds-sla/
• AWS Shield Advanced SLA: https://aws.amazon.com/shield/sla/

Well-architected solutions on AWS that leverage AWS Service SLA’s and unique AWS capabilities such as multiple Availability Zones, can ease the burden of achieving specific SLA requirements."
Approach to resilience
"The AWS Business Continuity plan details the process that AWS follows in the case of an outage, from detection to deactivation. AWS has developed a three-phased approach: Activation and Notification Phase, Recovery Phase, and Reconstitution Phase. This approach ensures that AWS performs system recovery and reconstitution efforts in a methodical sequence, maximizing the effectiveness of the recovery and reconstitution efforts and minimizing system outage time due to errors and omissions.

AWS maintains a ubiquitous security control environment across all regions. Each data centre is built to physical, environmental, and security standards in an active-active configuration, employing an n+1 redundancy model, ensuring system availability in the event of component failure. Components (N) have at least one independent backup component. All data centres are online and serving traffic. In case of failure, there is sufficient capacity to enable traffic to be load-balanced to the remaining sites.

Customers are responsible for implementing contingency planning, training and testing for their systems hosted on AWS. AWS provides customers with the capability to implement a robust continuity plan, including the utilization of frequent server instance back-ups, data redundancy replication, and the flexibility to place instances and store data within multiple geographic regions across multiple Availability Zones."
Outage reporting
Public dashboard; personalised dashboard with API and events; configurable alerting (email / SMS / messaging)

Identity and authentication

User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication
AWS controls access via unique user ID/password authentication. No actions are permissible without authentication. Remote access is multi-factor, login attempts are limited, remote administrative access attempts are logged and reviewed by Security. Suspicious activity initiates incident response procedures.

A session lock out policy that is systematically enforced: locks are retained until identification/authentication procedures are concluded.

AWS’s Identity and Access Management (IAM) system controls access to AWS services/resources. IAM facilitates the issuance of access permissions per user/group.
Access restrictions in management interfaces and support channels
IAM provides user access control to AWS services, APIs and specific resources. Other controls include time, originating IP address, SSL use, and whether users authenticated via MFA devices.

API calls to launch/terminate instances, change firewalls, and perform other functions are signed by customers’ Amazon Secret Access Key (either the root AWS Account’s Secret Access Key or the Secret Access key of a user created with AWS IAM). Amazon EC2 API calls cannot be made on customers’ behalf without access to customers’ Secret Access Ke.

API calls can be encrypted with TLS/SSL for confidentiality and customers can use TLS/SSL-protected API endpoints.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password
Devices users manage the service through
Dedicated device on a segregated network (providers own provision)

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
AWS - EY CertifyPoint, Q Associates - NQA
ISO/IEC 27001 accreditation date
AWS - 15/12/2017 , Q Associates - Since April 2016
What the ISO/IEC 27001 doesn’t cover
AWS - N/A
Q Associates - Nothing
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
AWS - 15/12/2017
CSA STAR certification level
Level 2: CSA STAR Attestation
What the CSA STAR doesn’t cover
N/A
PCI certification
Yes
Who accredited the PCI DSS certification
AWS - Coalfire Systems
PCI DSS accreditation date
01/04/2016
What the PCI DSS doesn’t cover
N/A

In terms of deploying NetApp - ONTAP can be configured to address the 12 requirements of PCI-DSS standards. – TR-4401
Other security certifications
Yes
Any other security certifications
  • ISO27018:2014
  • SOC 1, SOC 2, SOC 3

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
NetApp participates in Common Criteria, Federal Information Processing Standard 140-2 (FIPS 140-2) and the US Department of Defense Information Network Approved Products List (DoDIN APL) programs to demonstrate our ability to meet security controls. For a list of our current independent certifications, please refer to :
https://security.netapp.com/certs/
Information security policies and processes
"AWS implements formal, documented policies and procedures that provide guidance for operations and information security within the organisation. Policies address purpose, scope, roles, responsibilities and management commitment.

"NetApp is committed to providing its customers with quality products that provide the security posture they require.

NetApp has a comprehensive secure development lifecycle program based on industry best practices which includes, security training, static analysis security testing (SAST), dynamic analysis security testing (DAST), vulnerability scanning, third-party penetration testing and other security practices. NetApp further incorporates certain security features such as encrypted data-at-rest and data-in-motion depending on the system. NetApp’s secure development lifecycle is a journey and continues to be rolled out to achieve maturity.

As part of the development, ONTAP executes various secure development lifecycle practices and determines corrective actions. SAST, DAST, Fuzzing and vulnerability scanning are performed with each release. Pentration testing is performed at least annually.

Q Associates are accredited to ISO27001 and independently audited each year. We are also Cyber Essentials certified and have access to a team of secure staff from our QSS division dealing with sensitive public-sector organisations.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Changes to AWS services and features follow secure software development practices, including security risk reviews prior to launch. Developer access to production environments is via explicit access system requests, subject to owner review and authorisation.

Teams set bespoke change management standards per service, underpinned by standard AWS guidelines.

All production environment changes are reviewed, tested and approved. Stages include design, documentation, implementation (including rollback procedures), testing (non-production environment), peer to peer review (business impact/technical rigour/code), final approval by authorised party.

Emergency changes follow AWS incident response procedures. Exceptions to change management processes are documented and escalated to AWS management.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
AWS Security performs vulnerability scans on the host operating system, web applications, and databases in the AWS environment. Approved 3rd party vendors conduct external assessments (minimum frequency: quarterly). Identified vulnerabilities are monitored and evaluated. Countermeasures are designed and implemented to neutralise known/newly identified vulnerabilities.

AWS Security monitors newsfeeds/vendor sites for patches and receives customer intelligence via http://aws.amazon.com/security/vulnerability-reporting/.

AWS customers are responsible for all scanning, penetration testing, file integrity monitoring and intrusion detection for their Amazon EC2 and Amazon ECS instances/ applications. Scans should include customer IP addresses (not AWS endpoints). AWS endpoint testing is part of AWS compliance vulnerability scans.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
AWS deploys (pan_environmental) monitoring devices to collect information on unauthorized intrusion attempts, usage abuse, and network/application bandwidth usage. Devices monitor:

• Port scanning attacks
• Usage (CPU, processes, disk utilization, swap rates, software-error generated losses)
• Application metrics
• Unauthorized connection attempts

Near real-time alerts flag incidents, based on AWS Service/Security Team- set thresholds.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
AWS adopts a three-phased approach to manage incidents:

1. Activation and Notification Phase
2. Recovery Phase
3. Reconstitution Phase

To ensure the effectiveness of the AWS Incident Management plan, AWS conducts incident response testing, providing excellent coverage for the discovery of defects and failure modes as well as testing the systems for potential customer impact.

The Incident Response Test Plan is executed annually, in conjunction with the Incident Response plan. It includes multiple scenarios, potential vectors of attack, the inclusion of the systems integrator in reporting and coordination and varying reporting/detection avenues.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
Other
Other virtualisation technology used
AWS Proprietary - However, clients could alternatively choose the AWS VMC service which will use VMware hypervisor
How shared infrastructure is kept separate
"Customer environments are logically segregated, preventing users and customers from accessing unassigned resources. Customers maintain full control over their data access. Services which provide virtualized operational environments to customers, ensure that customers are segregated and prevent cross-tenant privilege escalation and information disclosure via hypervisors and instance isolation.

Different instances running on the same physical machine are isolated from each other via the Xen hypervisor. The Amazon EC2 firewall resides within the hypervisor layer, between the physical network interface and the instance's virtual interface. All packets pass through this layer. The physical random-access memory (RAM) is separated using similar mechanisms.

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
AWS complies with the EU code of conduct for energy efficient datacentre best practices. Further information on AWS energy programmes can be found at https://aws.amazon.com/about-aws/sustainability/?nc1=f_cc

Pricing

Price
£0.84 a unit an hour
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
A 30 day Free trial is availble of the CVO producy
Link to free trial
https://netapp-cloud-account.auth0.com/login?state=g6Fo2SBjX3hPOVFQalVla3dDbGowcEp5MHdkOFBZX1llaGU2eaN0aWTZIHJjQlNRclZyQnQ4S24tY3FLNDNzSDVCakFwMDZxbk9Ko2NpZNkgOGUzQVRPN1cwcVlsZUkwMldudEp3Um1iclJYUnQzbWs&client=8e3ATO7W0qYleI02WntJwRmbrRXRt3mk&protocol=oauth2&response_type=token%20id_token&redirect_uri=https%3A%2F%2Fsetup.cloudmanager.netapp.com%2F%3FparamsForLoginPage%3DeyJzZXJ2aWNlIjoib250YXAtY2xvdWQiLCJkaXNhYmxlU2lnbnVwIjpmYWxzZX0%3D&scope=openid%20profile&audience=https%3A%2F%2Fapi.cloud.netapp.com&nonce=jNEpqn0zyUcH6ZMJ-pJw.72FG1raw32i&auth0Client=eyJuYW1lIjoiYXV0aDAuanMiLCJ2ZXJzaW9uIjoiOS4xMC4wIn0%3D

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@qassociates.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.