CDW Limited

CDW Sophos Central Endpoint Advanced (CEA)

Sophos Central Endpoint Advanced (CEA) is a security agent running on each computer, managed by a Cloud Software control + report interface (Sophos Central). Cloud-managed Endpoint Security including Threat Prevention, Behavioural Analysis & Threat Remediation, Endpoint Productivity Controls such as Device Control, Data Leakage Prevention, Application Control, Web Security etc.

Features

  • Cloud Hosted Management, enforcement, audit and reporting
  • Next Generation Exploit Prevention technology
  • Next Generation Anti-Ransomware protection and recovery
  • Deep-clean remediation of the entire threat chain
  • Root Cause Analysis provides visualisation of threat behaviour
  • Malicious Traffic Detection added security against botnet behaviour
  • Flexible Policy Control by machine or user for best flexibility
  • Can work alongside Sophos Central or 3rd party AV products
  • 24/7/365 phone email support by Vendor's own staff included
  • Single Pane of Glass control for multiple Sophos products

Benefits

  • Ease of use, always up to date, no hosting costs
  • Signatureless protection from known zeroday attacks exploiting legitimate apps
  • Stop ransomware by detecting encryption then automatically restores original data
  • Fully remediate threat traces (eg DLLs) not just final payload
  • Delivers full forensic trail of the attack, allows estate analysis
  • Detect stop botnet traffic e.g. Trojan / Ransomware Key Exchange
  • Granular control over individual or groups of machines and users
  • Leverage Next Generation protection on top of exiting AV contract
  • Vendor supplied frontline support by phone and email as standard
  • Synchronised Security better together protection over PCs, Mobiles etc

Pricing

£16.00 to £19.00 per user per month

Service documents

G-Cloud 9

811585012419484

CDW Limited

Andy Wood

0161 837 7744

tenders@uk.cdw.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Sophos Central Intercept-X is one product set within Sophos Central - a Cloud-based Management Platform enabling security, audit + reporting for Endpoint Protection, Exploit & Ransomware Protection, Server Protection, Disk Encryption, MDM/EMM, Web Filtering, Wireless Access (E.g. hotspots) and more.
Cloud deployment model Public cloud
Service constraints "1) Service is based in AWS
2) Service offers data stores in USA, Eire or Germany
3) Data store will never move geography (data sovereignty)
4) Service is sold through reseller channel with direct Sophos Sales
5) Service is sold through reseller channel with direct Sophos Support"
System requirements
  • Service is based in AWS
  • Service offers data stores in USA, Eire or Germany
  • Data store will never move geography (data sovereignty)
  • Service is sold through reseller channel with direct Sophos Sales
  • Service is sold through reseller channel with direct Sophos Support

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Dependant on selected support level
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Sophos offer various levels of support with all of which are aimed to minimize business disruption, maximize protection, and increase the value of your investment.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Sophos offers Professional Services, training courses, video tutorials and written / online manuals are available to assist users implement Sophos CEA
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Not relevant to Sophos Central as user data is not processed. Log data can be extracted from Sophos Central at any time using reports or SIEM event data. Sophos Central holds log data for 90 days before automatically expiring it so 90 days after contract expires, there's no more data.
End-of-contract process Sophos is a subscription service which can only be legally used when in contract. If the customer no longer requires the use of Sophos then they must uninstall the software from all protected computers. At this point, no further protection is offered by Sophos, no new data will be entered into Sophos Central. Sophos Central log data expires 90 days after creation so any historic logs will fade to zero over this time. This will leave an empty portal containing entries of historic users, computers and policies. These entries can be deleted by the customer if desired although after an extended absence, the entire portal instance will be deletedagain to enable accidental lapse in contract to be rectified. After this grace period, new protection definitions and engine upgrades/bugfixes etc. will not be available to the customer so the effectiveness of the product will start to fall. Renewal of the contract will immediately re-instate these updates automatically to the computers so no remediation work will be required to regain full working status.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • MacOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Management Console adapts to different resolution screens.

Simply UI layout - the access to all features and functions is available in low resolution (Mobile) browsers as well as high resolution (Desktop) browsers.
Accessibility standards None or don’t know
Description of accessibility Sophos CIX is accessed through a number of supported browsers.
Accessibility testing Sophos CIX is accessed through a number of supported browsers.
API Yes
What users can and can't do using the API Sophos Central provides SIEM API capability to enable Event Reporting to be collected in a 3rd party SIEM solution / Security Dashboard.
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment No
Customisation available Yes
Description of customisation By adding Exclusions from detection scanning

Scaling

Scaling
Independence of resources Sophos Central is hosted within AWS and utilises Elastic Scaling features to automatically adjust capability as scope demands. This is all done transparently to the user so no customer process is required. Certain functions can also be cached locally by the customer to enhance local connectivity / performance (e.g. updating).

Analytics

Analytics
Service usage metrics Yes
Metrics types Various operational data sets
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Sophos

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach User data is not held in Sophos Central. The only data retained is status (e.g. usernames from AD sync, machine names) and events (e.g. malware detected on PC at time). Report data can be exported in CSV or PDF formats. SIEM log events can be exported using the API in json, cef or Splunk formats
Data export formats
  • CSV
  • Other
Data import formats Other
Other data import formats No upload required for this service

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks Details of data protection processes are available on request
Data protection within supplier network Other
Other protection within supplier network Details of data protection processes are available on request

Availability and resilience

Availability and resilience
Guaranteed availability Sophos aims for 99.9% up time. As a company we do not commit to an Cloud Service SLA however both updating and live lookups are hosted independentantly as a failsafe and endpoint protection will continue to work. For more information around our current uptime please see centralstatus.sophos.com
Approach to resilience Sophos aims for 99.9% up time. As a company we do not commit to an Cloud Service SLA however both updating and live lookups are hosted independentantly as a failsafe and endpoint protection will continue to work. For more information around our current uptime please see centralstatus.sophos.com
Outage reporting Real time status information is available at centralstatus.sophos.com

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels Administrator accounts are created inside the customer's Sophos Central portal. An email invitation is then delivered to that account and the owner will create a password to access the system. Password authentication is secured using HTTPS
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations Yes
Any other security accreditations Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards Other
Other security governance standards Details of security governance are available on request
Information security policies and processes Details of Sophos security governance and data mangement processes are available on request

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Details of Sophos security governance and data mangement processes are available on request
Vulnerability management type Undisclosed
Vulnerability management approach Details of Sophos security governance and data mangement processes are available on request
Protective monitoring type Undisclosed
Protective monitoring approach Details of Sophos security governance and data mangement processes are available on request
Incident management type Undisclosed
Incident management approach Details of Sophos security governance and data mangement processes are available on request

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £16.00 to £19.00 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial The trial is a 30-day access to the full Sophos Central product which comprises Sophos Central Intercept-X, Sophos Central Endpoint Protection Advanced, Sophos Central Mobile (MDM/EMM), Sophos Central Disk Encryption and more. Trial can be converted to full licence by simply entering a valid licence code
Link to free trial "https://secure2.sophos.com/en-us/products/intercept-x/free-trial.aspx Once registered, the product is accessed at https://cloud.sophos.com"

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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