Swirrl IT Limited

PublishMyData Support Services

Swirrl provides a range of services to support our PublishMyData Cloud Software. This includes training, consultancy, enhanced support, data modelling and processing, integration with external systems and development of custom data applications for dissemination of data held in PublishMyData. Particular experience in statistical, geographical and health data.

Features

  • Implementation of PublishMyData
  • Data processing for PublishMyData
  • Training in use of PublishMyData
  • Support for PublishMyData
  • Integration PublishMyData with other systems
  • Custom applications for disseminating or visualising data from PublishMyData

Benefits

  • Make data available in machine readable form
  • Make data as re-usable as possible
  • Make data accessible to analysts
  • Make data available to support other applications and interfaces

Pricing

£680 to £990 per person per day

Service documents

G-Cloud 9

810991388671915

Swirrl IT Limited

Bill Roberts

0845 0035 389

gcloud@swirrl.com

Planning

Planning
Planning service Yes
How the planning service works Swirrl can advise customers on how PublishMyData can work with their other information management and dissemination systems, including planning what is needed to introduce PublishMyData as part of their overall data strategy.
Planning service works with specific services Yes
Hosting or software services the planning service works with PublishMyData

Training

Training
Training service provided Yes
How the training service works Swirrl provides training courses for data managers and administrators in how to use and configure the PublishMyData software, and how to prepare data ready for use in PublishMyData. We also provide training for users of the data in PublishMyData - how to find data of interest, how to access the data via the user interface and via API and how to work with that data in analysis or visualisation packages.
Training is tied to specific services Yes
Services the training service works with PublishMyData

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Swirrl can advise customers on how to migrate data to PublishMyData from existing systems. This typically requires an examination of data sources, data models, data update processes; as well as user needs and preferences for how data is presented.
Setup or migration service is for specific cloud services Yes
List of supported services PublishMyData

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security testing service No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by your organisation
How the support service works Swirrl offers enhanced support of its PublishMyData Cloud Software offering (over and above the standard support that is included with PublishMyData).

This includes support and advice for an internal data management team, assistance with data modelling or data processing; keeping a data collection up to date; reviewing a data collection for quality, correctness and consistency.

Service scope

Service scope
Service constraints The majority of support services are carried out remotely. However training sessions, workshops, progress or planning meetings can be delivered at customer locations as required.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 2 hours, during support hours (08:30-17:30, Monday to Friday, excluding UK public holidays)
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels See the Service Definition in the PublishMyData Cloud Software entry in G-Cloud for full details.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Pricing

Pricing
Price £680 to £990 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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