CDS

Secure Intranet as a Service

CDS Secure Intranet as a Service is a secure intranet platform suitable for government organisations, police forces, NHS, Executive Agencies and Bluelight services. An accessible off-shelf product provides a wealth of features out-of-the-box to drive effective corporate communication, collaboration, access to knowledge and day-to-day employee tools.

Features

  • Assured secure hosting platform with PSN
  • Full function content management system
  • Ready-to-populate templates and navigational framework
  • People directory with organisational chart
  • Collaboration tools including comments, blogs and forums
  • Social features for sports clubs, events, for sale
  • Daily communications including briefings, consultations, campaigns
  • Role-based security and HR integration (services required)
  • Knowledge management including guides, forms & FAQs
  • Enterprise-level Search

Benefits

  • Tailor the structure, layout and content to your organisation needs
  • Communicate key operational information to staff
  • Develop online communities around campaigns and social groups
  • Encourage open collaboration and feedback between management and staff
  • Easily find staff and skills
  • Connect your staff through sports and social interests
  • Develop knowledge hub with a single version of the truth
  • Easy access to essential guidance, forms and business applications
  • Search with popular suggestions
  • Personalisation of links for quick access

Pricing

£50000 per instance

Service documents

G-Cloud 10

810317715999194

CDS

James Davis

0113 399 4076

james.davis@cds.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints The service uses Episerver CMS
System requirements Episerver CMS

User support

User support
Email or online ticketing support Email or online ticketing
Support response times CDS Support Desk available 9am-5pm weekdays excluding bank holidays. Our standard SLA provides incident response targets based on severity, e.g. P1 loss of service – target resolution is 2hrs.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels CDS Support Desk available 9am-5pm weekdays excluding bank holidays. Our standard SLA provides incident response targets based on severity, e.g. P1 loss of service – target resolution in 2hrs.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started The base service takes approximately 1 day to provision. In order to provision the service, the customer is required to provide:
• A signed CMS End User Licence Agreement
• A signed UKFast End User Licence Agreement
• A signed G-Cloud order form for the software and any related services that may be required
• A logo in high resolution
When provisioned, you will be able to access your intranet via the PSN and start adding content. If you plan to use an external HR database to authenticate users (such as Active Director), CDS will need to undertake the appropriate configuration work before access is provided. Should the customer ask CDS to undertake additional design and customisation services, these may be completed prior to access being provided. On accessing the system, the customer will be able to:
• Create pages and add content
• Add news items
• Upload documents
• Create forums
• Create a staff directory
• Create blogs
As this is a managed service, there is no trial service available.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Through request to CDS or the Episerver Managed Service desk, a full back-up of the Episerver database and accompanying binary assets can be provided. CDS can provide additional Exit Planning and Management services upon request.
End-of-contract process Subject to 90 days termination notice being provided, there is no additional cost for ending the contract after the original contract period. If the termination date requested is before the end of the contracted period, the remaining period must be paid for in order to terminate. CDS can provide Exit Planning and Management services to assist in the transition.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The service uses responsive design
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing No specific tests known.
API Yes
What users can and can't do using the API Episerver's API enables all aspects of the system to be interacted with.
API documentation Yes
API documentation formats HTML
API sandbox or test environment No
Customisation available No

Scaling

Scaling
Independence of resources All CDS systems are actively monitored on all key system variables (e.g. RAM, CPU, Storage etc). The capacity of the system is also very closely monitored with triggers alerting the admin team in the event of increased capacity. All triggers operate at 60% capacity hence action to add additional resource is affected well in advance of any impact or availability of the system / service. Capacity planning is undertaken on an ongoing rolling basis.

Analytics

Analytics
Service usage metrics Yes
Metrics types Service level metrics CMS activity, e.g. pages published
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Data can be exported directly from the database or an export can be run that downloads content as a compressed XML file.
Data export formats Other
Other data export formats XML as part of a standard Episerver export.
Data import formats Other
Other data import formats XML

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability From 99.9% availability during service hours (9am - 5pm Monday to Friday). Higher availability on request
Approach to resilience The CDS private cloud is architected to be highly available with no single points of failure i.e. dual HA firewalls , load balances and multiple hypervisors. The solution is currently provided from a single data centre however subject to client requirements can be offered over greographically disparate data centres.
Outage reporting Any oputages are reported via our ITIL Service Desk, which uses email alerts and telephone calls to designated support contacts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels N/A
Access restriction testing frequency Never
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 05/11/2004
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Cyber Essentials
  • Cyber Essentials Plus

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes CDS is certificated to BS EN ISO 27001 – Information Security Management System and registered under the Data Protection Act 1998. (DPA No. Z5255664). CDS ensures client information is securely maintained through our audited processes and procedures. These are detailed in our SYSOPS which form part of our ISO27001 accreditation which is independently audited twice yearly. Our SYSOPS cover personnel and IT security requirements. All managers and staff within CDS will take steps to ensure that personal data is kept secure at all times against unauthorised or unlawful loss or disclosure. CDS employs a dedicated Security manager (ITSM) and runs a Security forum which is chaired by our Managing Director ensuring board level engagement.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach CDS operate a mature Change Management process, which is certified to the ISO 20000 standard. We ensure that all configuration or service changes are put through a controlled Change Management process, to ensure that impact and risk are managed, quality is maintained, and that changes are planned, documented and approved. Impact and risk assessment includes security considerations. Our Change Register is underpinned by a Configuration Management toolset and process, which charts the lifecycle of configuration items, and allows for them to be linked to service transactions, such as incidents and changes.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach CDS undertake periodic independent pen and vulnerability scanning of our networks and network services. This forms part of our ISO 27001 and Cyber Essentials Plus accreditation. CDS also undertake vulnerability scanning of client solutions during development and at the point of release. Subsequent scans form part of contractual agreements. CDS also run Nessus scans of the environment at least weekly. Identified vulnerabilities are assessed based upon the threat type and business risk. Those issues requiring attention form part of a remediation plan. The individual items are assigned a priority and are tracked through our ITIL service desk to completion
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach IDS and IPS are in place on firewalls which provide perimeter protection to our networks and are configured to alert on suspicious activity e.g. sql injection, XSS etc. Logs are also monitored using ManageEngine. Server Logs and Syslogs are harvested to a central reporting server and alerts are in place to notify suspicious activity such as repeated, failed administrator login attempts as wel as more sophisticated events indicating exfiltration attempts. Where relevant and appropriate, GPG13 logging is implemented – by way of example we implemted this level of reporting and alerting for the Metropolitan Police
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach CDS operate a mature Incident and Service Request Management process, certified to the ISO 20000 standard. The process is operated by our Service Management tool, which is interactive and can be configured to support the ticket workflow and metrics agreed with customers. Customers can report and update incidents via our interactive portal, email and telephone. Though we operate a core Incident Management policy and process, these can be tailored within customers Service Level Agreements to support common incidents and events. We operate a separate Major Incident Management process, which can provide incident reports, post-mortems etc., when criteria are triggered.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Public Services Network (PSN)

Pricing

Pricing
Price £50000 per instance
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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