ROC Systems Consulting Limited

ROC - SAP SuccessFactors Performance Management & Goals Alignment

SuccessFactors Performance Management & Goals Alignment equips you with the in-­depth employee performance information you need to retain, reward, and develop your best people. Its innovative capabilities and intuitive user experience ensure aligned, clear goals and accurate, objective talent assessments.

Features

  • Provision of actionable insights into organisational performance.
  • Intuitive user interface.
  • Writing assistants and configurable routing.
  • Fully online, automated solution.
  • Audit trails.
  • Legal scan.

Benefits

  • UI promotes fast user adoption, increasing performance review completion rates.
  • Facilitates ongoing feedback loops between managers, sub­ordinates and peers.
  • Improved efficiency and decreased costs against cumbersome paper processes.
  • Helps to make the review process more objective.
  • Helps ensure compliance with Sarbanes­Oxley and other regulations.
  • Better goal alignment.
  • Calibration of performance.
  • Identification of top talent.

Pricing

£5.5 to £16 per user

  • Free trial available

Service documents

G-Cloud 9

809620399633956

ROC Systems Consulting Limited

Jerry Chilvers

07771757476

jerry.chilvers@roc-group.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No.
System requirements
  • Internet Connectivity (though some offline use is viable).
  • Compatible mobile or desktop device and OS.
  • Modern web browser or compatible application.

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times There are a range of service level agreements that can be be set-up to meet a particular client's requirements. This would be specified as part of the contractual terms agreed with the client.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Level 1 Support - Initial contact by User to register a fault and/or to seek assistance to resolve an issue.

Level 2 Support - Ticket created and handed over to an Application/Technical Support Agent for replication and resolution of issue.

Level 3 Support - Ticket raised with Software/Hardware vendor as defect is deemed to be a product related issue.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Pre-Project Training and Software Awareness sessions.
Service documentation No
End-of-contract data extraction Microsoft Word, Microsoft PowerPoint and PDF.
End-of-contract process Please refer to the primary SAP UK/I Submission to G-Cloud 9 as this service is provided and updated directly by the Software Vendor (SAP/SuccessFactors).

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service There are no differences between the SuccessFactors mobile application and desktop version, however, noticeable limitations will be present when trying to link attachments and generating new reports for example which are typically performed by HR Administration Users.
Accessibility standards WCAG 2.0 A
Accessibility testing Although the SuccessFactors applications include many accessibility features, they are currently not fully optimised for accessibility. You may need to provide client-side, third-party assistive technologies, such as the JAWS screen reader, to be used in conjunction with SAP SuccessFactors applications. Detailed documents such as the Voluntary Product Accessibility Template (VPAT) or Web Content Accessibility Guidelines (WCAG) 2.0 are available for some SAP SuccessFactors applications.
API Yes
What users can and can't do using the API There is a limitation on the middleware tools that can link directly to SuccessFactors using standard connectors which are currently, SAP PI, SAP HCI and Dell Boomi. All other features required of an API to extract, manipulate and upload data are provided.
API documentation Yes
API documentation formats PDF
API sandbox or test environment No
Customisation available No

Scaling

Scaling
Independence of resources Please refer to the primary SAP UK/I Submission to G-Cloud 9 as this service is provided and updated directly by the Software Vendor (SAP/SuccessFactors).

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold SAP

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Standard data export templates are provided for Users to extract data. This can also be extracted via the interface APIs.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Please refer to the primary SAP UK/I Submission to G-Cloud 9 as this service is provided and updated directly by the Software Vendor (SAP/SuccessFactors).
Approach to resilience Please refer to the primary SAP UK/I Submission to G-Cloud 9 as this service is provided and updated directly by the Software Vendor (SAP/SuccessFactors).
Outage reporting E-mail alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Please refer to the primary SAP UK/I Submission to G-Cloud 9 as this service is provided and updated directly by the Software Vendor (SAP/SuccessFactors).
Access restriction testing frequency At least every 6 months
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Unspecified
ISO/IEC 27001 accreditation date Unspecified
What the ISO/IEC 27001 doesn’t cover SAP Internal IT Services is ISO 27001:2013 certified. SuccessFactors is aligned with ISO 27001 for Information Security, the UK standard BS 10012 for Data Protection, and ISO 20000 for Service Delivery. Where these standards overlap in subject matter, Information Security ISO 27001 takes precedence.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Unspecified
PCI DSS accreditation date Unspecified
What the PCI DSS doesn’t cover N/A
Other security accreditations Yes
Any other security accreditations
  • Security Policies based on ISO 27002
  • SSAE16-SOC2 auditing twice a year
  • Safe Harbor Certification

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards Other
Other security governance standards Please refer to the primary SAP UK/I Submission to G-Cloud 9 as this service is provided and updated directly by the Software Vendor (SAP/SuccessFactors).
Information security policies and processes Please refer to the primary SAP UK/I Submission to G-Cloud 9 as this service is provided and updated directly by the Software Vendor (SAP/SuccessFactors).

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Please refer to the primary SAP UK/I Submission to G-Cloud 9 as this service is provided and updated directly by the Software Vendor (SAP/SuccessFactors).
Vulnerability management type Supplier-defined controls
Vulnerability management approach Please refer to the primary SAP UK/I Submission to G-Cloud 9 as this service is provided and updated directly by the Software Vendor (SAP/SuccessFactors).
Protective monitoring type Supplier-defined controls
Protective monitoring approach Please refer to the primary SAP UK/I Submission to G-Cloud 9 as this service is provided and updated directly by the Software Vendor (SAP/SuccessFactors).
Incident management type Supplier-defined controls
Incident management approach Please refer to the primary SAP UK/I Submission to G-Cloud 9 as this service is provided and updated directly by the Software Vendor (SAP/SuccessFactors).

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £5.5 to £16 per user
Discount for educational organisations No
Free trial available Yes
Description of free trial Please refer to the primary SAP UK/I Submission to G-Cloud 9 as this service is provided and updated directly by the Software Vendor (SAP/SuccessFactors).

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
Return to top ↑