SuccessFactors Performance Management & Goals Alignment equips you with the in-depth employee performance information you need to retain, reward, and develop your best people. Its innovative capabilities and intuitive user experience ensure aligned, clear goals and accurate, objective talent assessments.
- Provision of actionable insights into organisational performance.
- Intuitive user interface.
- Writing assistants and configurable routing.
- Fully online, automated solution.
- Audit trails.
- Legal scan.
- UI promotes fast user adoption, increasing performance review completion rates.
- Facilitates ongoing feedback loops between managers, subordinates and peers.
- Improved efficiency and decreased costs against cumbersome paper processes.
- Helps to make the review process more objective.
- Helps ensure compliance with SarbanesOxley and other regulations.
- Better goal alignment.
- Calibration of performance.
- Identification of top talent.
£5.5 to £16 per user
- Free trial available
ROC Systems Consulting Limited
|Software add-on or extension||No|
|Cloud deployment model||Public cloud|
|Email or online ticketing support||Yes, at extra cost|
|Support response times||There are a range of service level agreements that can be be set-up to meet a particular client's requirements. This would be specified as part of the contractual terms agreed with the client.|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
Level 1 Support - Initial contact by User to register a fault and/or to seek assistance to resolve an issue.
Level 2 Support - Ticket created and handed over to an Application/Technical Support Agent for replication and resolution of issue.
Level 3 Support - Ticket raised with Software/Hardware vendor as defect is deemed to be a product related issue.
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||Pre-Project Training and Software Awareness sessions.|
|End-of-contract data extraction||Microsoft Word, Microsoft PowerPoint and PDF.|
|End-of-contract process||Please refer to the primary SAP UK/I Submission to G-Cloud 9 as this service is provided and updated directly by the Software Vendor (SAP/SuccessFactors).|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||There are no differences between the SuccessFactors mobile application and desktop version, however, noticeable limitations will be present when trying to link attachments and generating new reports for example which are typically performed by HR Administration Users.|
|Accessibility standards||WCAG 2.0 A|
|Accessibility testing||Although the SuccessFactors applications include many accessibility features, they are currently not fully optimised for accessibility. You may need to provide client-side, third-party assistive technologies, such as the JAWS screen reader, to be used in conjunction with SAP SuccessFactors applications. Detailed documents such as the Voluntary Product Accessibility Template (VPAT) or Web Content Accessibility Guidelines (WCAG) 2.0 are available for some SAP SuccessFactors applications.|
|What users can and can't do using the API||There is a limitation on the middleware tools that can link directly to SuccessFactors using standard connectors which are currently, SAP PI, SAP HCI and Dell Boomi. All other features required of an API to extract, manipulate and upload data are provided.|
|API documentation formats|
|API sandbox or test environment||No|
|Independence of resources||Please refer to the primary SAP UK/I Submission to G-Cloud 9 as this service is provided and updated directly by the Software Vendor (SAP/SuccessFactors).|
|Service usage metrics||No|
|Supplier type||Reseller providing extra features and support|
|Organisation whose services are being resold||SAP|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Security Clearance (SC)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||European Economic Area (EEA)|
|User control over data storage and processing locations||No|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||Physical access control, complying with another standard|
|Data sanitisation process||No|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||Standard data export templates are provided for Users to extract data. This can also be extracted via the interface APIs.|
|Data export formats||CSV|
|Data import formats||CSV|
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
|Guaranteed availability||Please refer to the primary SAP UK/I Submission to G-Cloud 9 as this service is provided and updated directly by the Software Vendor (SAP/SuccessFactors).|
|Approach to resilience|
|Outage reporting||E-mail alerts.|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||Unspecified|
|ISO/IEC 27001 accreditation date||Unspecified|
|What the ISO/IEC 27001 doesn’t cover||SAP Internal IT Services is ISO 27001:2013 certified. SuccessFactors is aligned with ISO 27001 for Information Security, the UK standard BS 10012 for Data Protection, and ISO 20000 for Service Delivery. Where these standards overlap in subject matter, Information Security ISO 27001 takes precedence.|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Who accredited the PCI DSS certification||Unspecified|
|PCI DSS accreditation date||Unspecified|
|What the PCI DSS doesn’t cover||N/A|
|Other security accreditations||Yes|
|Any other security accreditations||
|Named board-level person responsible for service security||Yes|
|Security governance accreditation||Yes|
|Security governance standards||Other|
|Other security governance standards|
|Information security policies and processes|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach|
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach|
|Incident management type||Supplier-defined controls|
|Incident management approach|
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||No|
|Price||£5.5 to £16 per user|
|Discount for educational organisations||No|
|Free trial available||Yes|
|Description of free trial|
|Pricing document||View uploaded document|
|Terms and conditions document||View uploaded document|