Dedalus

Collaboration & Communication Platform

Dedalus' platform provides tools for organising, managing and conducting virtual Multi-Disciplinary team (MDT) meetings, patient consultations and telemedicine.

The platform provides secure access to meetings for invited participants, as well as advanced features to suppport clinical workflows such as sharing and presenting of diagnostic images, clinical information and annotation.

Features

  • Integration with clinical repositories and digital imaging platforms
  • Advanced and user-friendly tools for sharing clinical documents and reports
  • Text and video chat, recording and desktop sharing
  • Quick notes and drawing tools
  • Scalable for departments, specialties and entire organisations
  • Unlimited participants
  • Time limited, secure access for guests outside of organisation

Benefits

  • Simplified meeting scheduling and collaboration between clinicians
  • Reduced travel costs & increased productivity
  • No specialist support or training for users needed
  • Capture activities & decisions during multi-disciplinary meetings
  • No need for new or different hardware

Pricing

£30000 per instance per year

Service documents

G-Cloud 11

809445376732863

Dedalus

Judy Smith

0121 638 0860

uksales@dedalus.eu

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints The system is designed to run 24x7x365 with planned maintenance agreed with customer for software updates and patching of third party software, where support packages selected. Backups and system management is automated.
System requirements
  • Windows 7 64bit or newer, MacOS, iOS or Android
  • 100Mbps LAN
  • Supported browser
  • Antivirus software
  • High quality audio device
  • Built-in or USB high quality camera

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response times depend upon SLAs within contract and will be according to severity of issue
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Support levels will vary dependant upon needs and requirements. Support is provided by the Customer Service helpdesk through the hours agreed within the SLA to meet the different categories of fault. All calls are automatically given a ticket ID and acknowledgement upon receipt by telephone or email and resolution can be tracked through Dedalus' ticketing system as well as email updates to ticket submitter.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started On-boarding is part of the Dedalus Deployment Methodology, which details the procedures and processes to successful use our solution. Within this Deployment Methodology includes training requirements and delivery mechanisms.

In summary, training is provided on-site with supported user documentation, where necessary. Training includes train-the-trainer sessions and system manager training.

Our implementation and product specialists work with client to optimise the configuration of the application.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Data can be extracted by customers using standard third party tools. Assistance is provided with regards to database model schema. If data extraction is requested to be done by Dedalus, this will be quoted for upon understanding and agreeing the scope of work required.
End-of-contract process At the end of the contract, access to the application is revoked.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Limited functionality on mobile devices - allows viewing of one camera and shared screen only.
Accessibility standards None or don’t know
Description of accessibility The service is accessible through a supported standard web-browser and reactive to the screen resolution used. The application screens have been designed following WCAG 2.0 standards.
Accessibility testing None
API No
Customisation available Yes
Description of customisation The solution is highly configurable and a number of preferences can be changed by the implementation team or by the customer's system administrators, once trained. These are discussed during the implementation phase.

Scaling

Scaling
Independence of resources Dedalus is structured to provide support to a large number of customers across our solutions. Where required, we are able to second resources from the International Delivery team of our parent company. Therefore we are confident that our operations can be scaled to ensure that users are not affected by the demand other users are placing on our services.

Analytics

Analytics
Service usage metrics Yes
Metrics types A suite of standard reports is provided and customers can create their own bespoke reports as required.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users can extract data using appropriate SQL query tools or third party data analysis tools.
Data export formats
  • CSV
  • Other
Other data export formats
  • ODBC
  • SQL Commands
Data import formats
  • CSV
  • Other
Other data import formats
  • HL7 v2.6
  • FHIR

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Availability can be guaranteed to 99.95% subject to contract and environment setup e.g. load balancing and redundancy options selected.
Approach to resilience Available upon request
Outage reporting Downtime and outages are reported by the Customer Service team and emailed to the Customer.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels All users are assigned roles and only those users with associated privileges can access the management interfaces and support channels.

Support calls can only be raised through our ticketing system by approved users, generally System Managers.

Access to management interfaces within the solution is subject to role based access controls (RBAC), managed by System Managers.
Access restriction testing frequency At least once a year
Management access authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 12/03/2019
What the ISO/IEC 27001 doesn’t cover All areas are covered by our ISO27001. Scope: Dedalus Healthcare Ltd provides a comprehensive range of healthcare IT software, services and solutions covering all healthcare settings and supporting both NHS and Private Healthcare providers and commissioners within UK&I in accordance with the Statement of Applicability version 1.0 dated September 2018.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials Plus

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Dedalus is ISO 27001 accredited. The ISMS manager manages all policies and reports directly to the Managing Director. Audits are periodically carried out on all policies, processes and departments as per the ISMS policy.

Our security management system requires policy statements for the controls identified documented in the Statement of Applicability; these include Password Protection, Encryption, Backup and Access Control policies.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach As part of ISO 27001, a fully documented Change Management process is in place which requires all changes to be part of a Request For Change application. This is tracked and monitored within the change control log repository and all changes must be authorised by the senior management team.

Data impact assessments are carried out to check the Impact assessment to manage any personal data. If a third party is used then they are asked to complete a data protection questionnaire.

All staff are trained in the change management process.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach As part of ISO 27001 accrediation, a vulnerability management process is in place. Three monthly internal audits are carried out by the ISMS manager, with an annual audit by BSI.

All high risk or critical security updates are installed within 14 days of release. These are communicated by the Solutions & Technology Director and Group ICT as well as updates from third party software providers. Any high risk items are reviewed in the Leadership Team Meetings with corrective and preventative action logged and reviewed by the ISMS manager.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach As part of ISO 27001 accrediation, protective monitoring processes are in place to response to potential compromises. Three monthly audits are carried out by the ISMS manager as well as annual audit by BSI. Response times are based on the risk and severity of the incident identified.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach As part of ISO 27001 accreditation, an incident management approach in place, which is audited annually by BSI.

Incidents are reported (via email/call) to the ISMS manager or the senior management team depending on the severity of the incident. Each incident has a unique incident number with an incident form completed and stored in a shared repository.

Updates on incidents are communicated and reviewed during the Leadership Team meetings with corrective actions logged to monitor the incident. A risk log is updated by the ISMS manager.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • NHS Network (N3)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Pricing

Pricing
Price £30000 per instance per year
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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