Collaboration & Communication Platform
Dedalus' platform provides tools for organising, managing and conducting virtual Multi-Disciplinary team (MDT) meetings, patient consultations and telemedicine.
The platform provides secure access to meetings for invited participants, as well as advanced features to suppport clinical workflows such as sharing and presenting of diagnostic images, clinical information and annotation.
- Integration with clinical repositories and digital imaging platforms
- Advanced and user-friendly tools for sharing clinical documents and reports
- Text and video chat, recording and desktop sharing
- Quick notes and drawing tools
- Scalable for departments, specialties and entire organisations
- Unlimited participants
- Time limited, secure access for guests outside of organisation
- Simplified meeting scheduling and collaboration between clinicians
- Reduced travel costs & increased productivity
- No specialist support or training for users needed
- Capture activities & decisions during multi-disciplinary meetings
- No need for new or different hardware
£30000 per instance per year
0121 638 0860
|Software add-on or extension||No|
|Cloud deployment model||
|Service constraints||The system is designed to run 24x7x365 with planned maintenance agreed with customer for software updates and patching of third party software, where support packages selected. Backups and system management is automated.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Response times depend upon SLAs within contract and will be according to severity of issue|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.1 AA or EN 301 549|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
|Support levels||Support levels will vary dependant upon needs and requirements. Support is provided by the Customer Service helpdesk through the hours agreed within the SLA to meet the different categories of fault. All calls are automatically given a ticket ID and acknowledgement upon receipt by telephone or email and resolution can be tracked through Dedalus' ticketing system as well as email updates to ticket submitter.|
|Support available to third parties||No|
Onboarding and offboarding
On-boarding is part of the Dedalus Deployment Methodology, which details the procedures and processes to successful use our solution. Within this Deployment Methodology includes training requirements and delivery mechanisms.
In summary, training is provided on-site with supported user documentation, where necessary. Training includes train-the-trainer sessions and system manager training.
Our implementation and product specialists work with client to optimise the configuration of the application.
|End-of-contract data extraction||Data can be extracted by customers using standard third party tools. Assistance is provided with regards to database model schema. If data extraction is requested to be done by Dedalus, this will be quoted for upon understanding and agreeing the scope of work required.|
|End-of-contract process||At the end of the contract, access to the application is revoked.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||Limited functionality on mobile devices - allows viewing of one camera and shared screen only.|
|Accessibility standards||None or don’t know|
|Description of accessibility||The service is accessible through a supported standard web-browser and reactive to the screen resolution used. The application screens have been designed following WCAG 2.0 standards.|
|Description of customisation||The solution is highly configurable and a number of preferences can be changed by the implementation team or by the customer's system administrators, once trained. These are discussed during the implementation phase.|
|Independence of resources||Dedalus is structured to provide support to a large number of customers across our solutions. Where required, we are able to second resources from the International Delivery team of our parent company. Therefore we are confident that our operations can be scaled to ensure that users are not affected by the demand other users are placing on our services.|
|Service usage metrics||Yes|
|Metrics types||A suite of standard reports is provided and customers can create their own bespoke reports as required.|
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Baseline Personnel Security Standard (BPSS)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||In-house|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Explicit overwriting of storage before reallocation|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||Users can extract data using appropriate SQL query tools or third party data analysis tools.|
|Data export formats||
|Other data export formats||
|Data import formats||
|Other data import formats||
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
|Guaranteed availability||Availability can be guaranteed to 99.95% subject to contract and environment setup e.g. load balancing and redundancy options selected.|
|Approach to resilience||Available upon request|
|Outage reporting||Downtime and outages are reported by the Customer Service team and emailed to the Customer.|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||
All users are assigned roles and only those users with associated privileges can access the management interfaces and support channels.
Support calls can only be raised through our ticketing system by approved users, generally System Managers.
Access to management interfaces within the solution is subject to role based access controls (RBAC), managed by System Managers.
|Access restriction testing frequency||At least once a year|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||Between 1 month and 6 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||BSI|
|ISO/IEC 27001 accreditation date||12/03/2019|
|What the ISO/IEC 27001 doesn’t cover||All areas are covered by our ISO27001. Scope: Dedalus Healthcare Ltd provides a comprehensive range of healthcare IT software, services and solutions covering all healthcare settings and supporting both NHS and Private Healthcare providers and commissioners within UK&I in accordance with the Statement of Applicability version 1.0 dated September 2018.|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||Cyber Essentials Plus|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||
Dedalus is ISO 27001 accredited. The ISMS manager manages all policies and reports directly to the Managing Director. Audits are periodically carried out on all policies, processes and departments as per the ISMS policy.
Our security management system requires policy statements for the controls identified documented in the Statement of Applicability; these include Password Protection, Encryption, Backup and Access Control policies.
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||
As part of ISO 27001, a fully documented Change Management process is in place which requires all changes to be part of a Request For Change application. This is tracked and monitored within the change control log repository and all changes must be authorised by the senior management team.
Data impact assessments are carried out to check the Impact assessment to manage any personal data. If a third party is used then they are asked to complete a data protection questionnaire.
All staff are trained in the change management process.
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||
As part of ISO 27001 accrediation, a vulnerability management process is in place. Three monthly internal audits are carried out by the ISMS manager, with an annual audit by BSI.
All high risk or critical security updates are installed within 14 days of release. These are communicated by the Solutions & Technology Director and Group ICT as well as updates from third party software providers. Any high risk items are reviewed in the Leadership Team Meetings with corrective and preventative action logged and reviewed by the ISMS manager.
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||As part of ISO 27001 accrediation, protective monitoring processes are in place to response to potential compromises. Three monthly audits are carried out by the ISMS manager as well as annual audit by BSI. Response times are based on the risk and severity of the incident identified.|
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||
As part of ISO 27001 accreditation, an incident management approach in place, which is audited annually by BSI.
Incidents are reported (via email/call) to the ISMS manager or the senior management team depending on the severity of the incident. Each incident has a unique incident number with an incident form completed and stored in a shared repository.
Updates on incidents are communicated and reviewed during the Leadership Team meetings with corrective actions logged to monitor the incident. A risk log is updated by the ISMS manager.
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||Yes|
|Price||£30000 per instance per year|
|Discount for educational organisations||No|
|Free trial available||No|