ABM Knowledgeware Ltd.

SAP Roadmap Planning

Review customer landscape requirements. Conduct a complete business and IT strategy assessment. Understand business requirement impacting IT for past, present and neat term future, Prepare 5-10 years SAP roadmap.

Features

  • Review customer landscape requirements
  • Conduct a complete business and IT strategy assessment.
  • Understand business requirement impacting IT for past, present and future
  • Prepare 5-10 years SAP roadmap.

Benefits

  • Helps the organization to match the business and technology strategy

Pricing

£250 a person a day

Service documents

Framework

G-Cloud 12

Service ID

8 0 8 8 0 1 8 8 0 2 6 9 0 3 7

Contact

ABM Knowledgeware Ltd.

PRAKASH B RANE

9324647685

prane@abmindia.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
No Constraints
System requirements
Software Licenses

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard hours of Support are Monday to Friday, excluding national holidays, 9.00-17.30.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
We have 3 support levels - Silver, Gold and Platinum.
Further details regarding the support plans can be decided based on the project requirements.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Every project has a different need and we can provide onsite, online and user documentation level trainings.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Depending on the services provided and in scope we guide on usage of standard tools for extraction of data if required.
End-of-contract process
We extend support for handing over to the new service provider

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Our product allows access and functionality to be provided via mobile devices with via a web browser or mobile application. The solution supports a model that only requires configuration to be carried once regardless of how the solution is accessed.
Service interface
Yes
Description of service interface
NA
Accessibility standards
None or don’t know
Description of accessibility
NA
Accessibility testing
NA
API
Yes
What users can and can't do using the API
Users can use the Storage Made Easy secure REST API to interact with the service. The REST API is documented and users can interact with the API based on the permissions they have been given or inherited. Certain API calls require Admin permissions.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The look and feel of browser, desktop and mobile interfaces can be customised to match users branding. This can be performed to a high level of sophistication.

Scaling

Independence of resources
We insure through our process that continuous monitoring of applications is done (Wherever applicable). These processes are standardized hence users are not affected by the demand other users are placing on service,

Analytics

Service usage metrics
Yes
Metrics types
File Stored
Bandwidth usage
Audit event Logs
GEO Location data
File location data
Reporting types
API access

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Solution has in-built provision to export data.
Data export formats
  • CSV
  • Other
Other data export formats
  • HTML
  • EXCEL
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • HTML
  • EXCEL

Data-in-transit protection

Data protection between buyer and supplier networks
Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
95% at application level.. It can be customized or modified as per customer requirements
Approach to resilience
Available on request
Outage reporting
Email alerts.We can provide APIs and public dashboards as well if required"

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Customers must raise a support request vial email or the support portal. User emails must belong to the customer domain and are validated as part of the support engagement process.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
ISMS International Benchamarking & Certifications
ISO/IEC 27001 accreditation date
13/3/2018
What the ISO/IEC 27001 doesn’t cover
NA
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Yet to write

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We use a third party application to track service and component changes. The change management workflow has been designed based on standard recommendations. It follows a standardized process to deal with change requests, which in turn reduces follow up incidents and minimizes negative business impact.

The change review process encompasses:

• Web vulnerabilities
• Input/data validation / sanitisation
• Authentication / Authorization data flows
• Exception management
• Variable Analysis
• Unsafe and unmanaged code check
• Configuration check
• Threading analysis
• API validation / Undocumented public interfaces
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Vulnerability management process is defined by creating following :
a. security page: Creation of security page for website (e.g. yoursite.com/security). security page is the first gateway of a website that our security researchers will reach out to report any kind of security bug.
Responsible Disclosure policy: Provide guidelines for the security researchers to be followed for reporting vulnerabilities. We are compliant to top ten OWASP guidelines."
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Our approach for Protective Monitoring include following areas:
• Configuration and Deployment Misconfiguration
• Application or Framework Specific Vulnerabilities
• Business Logic Flaws
• Shopping Cart & Payment Gateway Manipulation
• Known Security Issues (CVEs)
• Weak Identity Management
• Broken Authentication
• Improper Authorization
• Broken Session Management
• Weak Input Validation
• Error Handling
• SQL Injection
• Weak or Broken Cryptography
• Client Side Script Security
• Cross-Site Request Forgery (CSRF)
• Cross-Site Scripting (XSS)
• Clickjacking
• Unrestricted File Upload
• Sensitive Data Exposure
• Insufficient Attack Protection
• Under-protected APIs
• HTTP Security Header Information
Incident management type
Supplier-defined controls
Incident management approach
We have incident management approach which has been perfected over the years of experience. We provide incident management tool to the client for reporting incidents and our teams prvide support/ SLAs based on that

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£250 a person a day
Discount for educational organisations
No
Free trial available
No

Service documents

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