Appetite for Business Ltd

SharePoint Custom Application Support

Migration, Support, Development: o365 • SharePoint • PowerBI • Skype for Business • Project Management Office (PMO) • Records Management • Intranet, Continuous Improvement BI - • .Net Development

Features

  • SharePoint and o365 setup migration support development consultancy services
  • Migration to SharePoint from other document management systems or products
  • SharePoint Document Management
  • SharePoint Intranet
  • SharePoint Workflow

Benefits

  • Driving digital transformation
  • Removing cost from the business
  • Improved process management
  • Improved efficiency
  • Improved Planning and Reporting
  • Continuous improvement
  • Improving customer service
  • Collaboraiton inside and outside of an organisation
  • Meeting Legislation requirements
  • Audit and compliance

Pricing

£1000 per instance

  • Education pricing available

Service documents

G-Cloud 11

808732958726543

Appetite for Business Ltd

Sheryl Newman

01224-824111

snewman@appetiteforbusiness.com

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Can also be used as a standalone service
Cloud deployment model Public cloud
Service constraints None
System requirements
  • SharePoint hosted
  • PowerBI hosted
  • CRM hosted
  • Windows Server
  • SQL server
  • Linux

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Azure services are available 24 x 7
• 99.9% availability
• SLA’s can be tailored and agreed to customer requirements, and flexed on a daily bases, as business requirements dictate
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Microsoft Teams instant messaging.
Web chat accessibility testing NA
Onsite support Yes, at extra cost
Support levels • Azure services are available 24 x 7
• 99.9% availability
• SLA’s can be tailored and agreed to customer requirements, and flexed on a daily bases, as business requirements dictate
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Tailored to customer's requirements
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • Micro Videos
  • Guides
End-of-contract data extraction Tailored to customer's requirements
End-of-contract process Tailored to customer's requirements

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The service is optimised for mobile, desktop and tablet use and there are difference. Core functionality is available across all platforms. See https://support.office.com/en-us/article/Office-Online-browser-support-AD1303E0-A318-47AA-B409-D3A5EB44E452.
API Yes
What users can and can't do using the API The full API details are available online at dev.office.com.
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Please see https://technet.microsoft.com/en-us/office/dn788774.aspx.

Scaling

Scaling
Independence of resources Backed by Microsoft's Investment and SLA's

Analytics

Analytics
Service usage metrics Yes
Metrics types Please see the Business admins section found at https://support.office.com/en-gb.
Reporting types
  • API access
  • Real-time dashboards

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Microsoft and Flowforma

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
Other data at rest protection approach For data at rest, Office 365 deploys BitLocker with AES 256-bit encryption on services that hold all messaging data, including email and IM conversations, as well as content stored in SharePoint Online and OneDrive for Business. BitLocker volume encryption addresses the threats of data theft or exposure from lost, stolen, or inappropriately decommissioned computer and disks. An organisation's files are distributed across multiple Azure Storage containers, each with separate credentials, rather than storing them in a single database.
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Please see https://products.office.com/en-us/business/office-365-online-data-portability.
Data export formats
  • CSV
  • Other
Other data export formats See https://products.office.com/en-us/business/office-365-online-data-portability
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats Please see http://fasttrack.microsoft.com/office/onboard/50

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks For data in transit, all customer-facing servers negotiate a secure session by using TLS/SSL with client machines to secure the customer data. This applies to protocols on any device used by clients, such as Skype for Business Online, Outlook, and Outlook on the web. See also http://aka/ms/Office365CE.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network Please see http://aka/ms/Office365TI and http://aka.ms/Office365CE.

Availability and resilience

Availability and resilience
Guaranteed availability See https://www.microsoftvolumelicensing.com/Downloader.aspx?Documentld=13655
Approach to resilience Please see http://aka.ms/Office365DR
Failover Data Centres - 3 across the UK
Outage reporting Via the service status portal; emails

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Controls are built in to Microsoft Office 365 and, therefore, various configurations can be complied in relation to security.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Microsoft has strict security governance in place. We ensure that we have Confidentiality & Non-Disclosure Agreements (NDAs) and Data Sharing Agreements in place.
Information security policies and processes We have robust security policies and procedures in place, which comply with BS ISO 27001 Information Security Management, which form part of our Integrated Management System. Our policies and procedures are strictly adhered too and are effectively managed at a senior level within the organisation, i.e. Managing Director.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Microsoft Sharepoint are responsibility for any configurations and change management processes.

There is a dedicated change management module process within our support team, integrated with the configuration, knowledge base,

• Initiate change request
• Validate change request including security
• Assess and plan change (operational)
• Approve change implementation
• Execute and complete change
• Status reporting
• Review post implementation and close change.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Microsoft SharePoint are responsibility for their vulnerability management process.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Microsoft SharePoint are responsibility for the protective monitoring processes.
Incident management type Supplier-defined controls
Incident management approach Our incident management procedure forms part of our Integrated Management System, which complies with BS ISO 9001 and BS ISO 27001. Our procedure details our pre-defined processes for common events, how users report incidents and how our users access incident reports. A copy of our incident management procedure can be provided upon request.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1000 per instance
Discount for educational organisations Yes
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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