Appetite for Business Ltd

SharePoint Custom Application Support

Migration, Support, Development: o365 • SharePoint • PowerBI • Skype for Business • Project Management Office (PMO) • Records Management • Intranet, Continuous Improvement BI - • .Net Development

Features

  • SharePoint and o365 setup migration support development consultancy services
  • Migration to SharePoint from other document management systems or products
  • SharePoint Document Management
  • SharePoint Intranet
  • SharePoint Workflow

Benefits

  • Driving digital transformation
  • Removing cost from the business
  • Improved process management
  • Improved efficiency
  • Improved Planning and Reporting
  • Continuous improvement
  • Improving customer service
  • Collaboraiton inside and outside of an organisation
  • Meeting Legislation requirements
  • Audit and compliance

Pricing

£1000 per instance

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

8 0 8 7 3 2 9 5 8 7 2 6 5 4 3

Contact

Appetite for Business Ltd

Sheryl Newman

01224-824111

snewman@appetiteforbusiness.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Can also be used as a standalone service
Cloud deployment model
Public cloud
Service constraints
None
System requirements
  • SharePoint hosted
  • PowerBI hosted
  • CRM hosted
  • Windows Server
  • SQL server
  • Linux

User support

Email or online ticketing support
Email or online ticketing
Support response times
Azure services are available 24 x 7
• 99.9% availability
• SLA’s can be tailored and agreed to customer requirements, and flexed on a daily bases, as business requirements dictate
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Microsoft Teams instant messaging.
Web chat accessibility testing
NA
Onsite support
Yes, at extra cost
Support levels
• Azure services are available 24 x 7
• 99.9% availability
• SLA’s can be tailored and agreed to customer requirements, and flexed on a daily bases, as business requirements dictate
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Tailored to customer's requirements
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • Micro Videos
  • Guides
End-of-contract data extraction
Tailored to customer's requirements
End-of-contract process
Tailored to customer's requirements

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The service is optimised for mobile, desktop and tablet use and there are difference. Core functionality is available across all platforms. See https://support.office.com/en-us/article/Office-Online-browser-support-AD1303E0-A318-47AA-B409-D3A5EB44E452.
Service interface
No
API
Yes
What users can and can't do using the API
The full API details are available online at dev.office.com.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Please see https://technet.microsoft.com/en-us/office/dn788774.aspx.

Scaling

Independence of resources
Backed by Microsoft's Investment and SLA's

Analytics

Service usage metrics
Yes
Metrics types
Please see the Business admins section found at https://support.office.com/en-gb.
Reporting types
  • API access
  • Real-time dashboards

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Microsoft and Flowforma

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
Other data at rest protection approach
For data at rest, Office 365 deploys BitLocker with AES 256-bit encryption on services that hold all messaging data, including email and IM conversations, as well as content stored in SharePoint Online and OneDrive for Business. BitLocker volume encryption addresses the threats of data theft or exposure from lost, stolen, or inappropriately decommissioned computer and disks. An organisation's files are distributed across multiple Azure Storage containers, each with separate credentials, rather than storing them in a single database.
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Please see https://products.office.com/en-us/business/office-365-online-data-portability.
Data export formats
  • CSV
  • Other
Other data export formats
See https://products.office.com/en-us/business/office-365-online-data-portability
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
Please see http://fasttrack.microsoft.com/office/onboard/50

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks
For data in transit, all customer-facing servers negotiate a secure session by using TLS/SSL with client machines to secure the customer data. This applies to protocols on any device used by clients, such as Skype for Business Online, Outlook, and Outlook on the web. See also http://aka/ms/Office365CE.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
Please see http://aka/ms/Office365TI and http://aka.ms/Office365CE.

Availability and resilience

Guaranteed availability
See https://www.microsoftvolumelicensing.com/Downloader.aspx?Documentld=13655
Approach to resilience
Please see http://aka.ms/Office365DR
Failover Data Centres - 3 across the UK
Outage reporting
Via the service status portal; emails

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Controls are built in to Microsoft Office 365 and, therefore, various configurations can be complied in relation to security.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Microsoft has strict security governance in place. We ensure that we have Confidentiality & Non-Disclosure Agreements (NDAs) and Data Sharing Agreements in place.
Information security policies and processes
We have robust security policies and procedures in place, which comply with BS ISO 27001 Information Security Management, which form part of our Integrated Management System. Our policies and procedures are strictly adhered too and are effectively managed at a senior level within the organisation, i.e. Managing Director.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Microsoft Sharepoint are responsibility for any configurations and change management processes.

There is a dedicated change management module process within our support team, integrated with the configuration, knowledge base,

• Initiate change request
• Validate change request including security
• Assess and plan change (operational)
• Approve change implementation
• Execute and complete change
• Status reporting
• Review post implementation and close change.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Microsoft SharePoint are responsibility for their vulnerability management process.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Microsoft SharePoint are responsibility for the protective monitoring processes.
Incident management type
Supplier-defined controls
Incident management approach
Our incident management procedure forms part of our Integrated Management System, which complies with BS ISO 9001 and BS ISO 27001. Our procedure details our pre-defined processes for common events, how users report incidents and how our users access incident reports. A copy of our incident management procedure can be provided upon request.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1000 per instance
Discount for educational organisations
Yes
Free trial available
No

Service documents

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