AIMES Management Services Limited

AIMES Enterprise Cloud Storage

AIMES Enterprise Cloud Storage is a single-tenant (private cloud) that allows organisations to gain the benefits of the AIMES assured cloud platform as a single-tenant storage infrastructure. This service offers an increase in both performance consistency and data security over traditional public cloud storage options.

Features

  • BGP Balanced internet provision from Tier 1 provider
  • ISO27001, N3, NHS IG Toolkit and EUCOC compliant Data Centres
  • Enterprise class, secure, highly available, resilient and redundant infrastructure.
  • Accredited to International standards including ISO 270001
  • N3/HSCN connectivity options

Benefits

  • Removal of traditional capital expenditure requirements for IT deployments.
  • Easy in - Easy Out Terms and Conditions
  • Standardisation of IT Infrastrucure
  • Dedicated Account Managers
  • Provides Reliability, Privacy and Governance
  • High Availability
  • Competitive Pricing

Pricing

£0.06 to £0.10 per gigabyte per month

Service documents

G-Cloud 9

808570063396701

AIMES Management Services Limited

John Loftus

+44 (0) 1519059728

john.loftus@aimes.net

Service scope

Service scope
Service constraints Platforms will be based based on client preferred technology, therefore there are no service specific constraints
System requirements
  • Microsoft Licencing will be via AIMES SPLA
  • Clients are required to install Anti-Virus on virtual servers

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within Business hours:

Priority 1 Issue — 1 elapsed hour;
Priority 2 Issue — 2 elapsed hours;
Priority 3 Issue — 8 elapsed hours;

Outside Business hours:

Priority 1 Issue — 2 elapsed hours;
Priority 2 Issue — 4 elapsed hours;
Priority 3 Issue — 12 elapsed hours;
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Client Specific, AIMES offers a number of support packages based on client specific requirements. These range from our PAYG IT Support package up to our Platinum Support package. PAYG IT Support offers entry-level support with break / fix only on all named servers, or systems required that are outlined in the support contract. Our Platinum Support package offers fully managed service of the entire infrastructure stack. This includes management, administration and support of all hardware and systems tailored to include as many named servers, or systems required that are in the support contract.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started On-Boarding:
Migration of Infrastructure to the AIMES cloud environment can range from simple manual migration to a full assessment, plan and project implementation. Clients are able to sign up for an account and order a service through our online client portal. Once an account has been created, Virtual Servers can be provisioned and access granted to customers via a secure log in facility.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats Via our Autotask Ticketing System
End-of-contract data extraction AIMES cloud platform allows easy migration between environments and AIMES commits to providing the same level of support and management to assist the client in the off-boarding process at contract end.
End-of-contract process There is a decommissioning / migration charge, which is determined at contract start, depending on client requirements.

Using the service

Using the service
Web browser interface Yes
Using the web interface Users must be pre-registered before they can access our 2FA protected web portal.

Users can restart and shutdown virtual servers.
Users can provision new services (subject to contract)
Web interface accessibility standard WCAG 2.0 AA or EN 301 549
Web interface accessibility testing The web portal is developed by Microsoft, so has been tested by them.
API No
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type Manual
Independence of resources Capacity planning and monitoring
Significant headroom
Resources are not thin provisioned and are ringfenced
Usage notifications Yes
Usage reporting
  • Email
  • Other

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up Detailed in our separately listed BaaS entry
Backup controls Backup schedule can be tailored to clients specific requirments
Datacentre setup
  • Multiple datacentres
  • Single datacentre with multiple copies
  • Single datacentre
Scheduling backups Users schedule backups through a web interface
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Guaranteed availability 99.96%
Approach to resilience Tier 3 equivalent Data Centre -Concurrently maintainable: 99.99 % Availability

• Enables planned activity without disrupting computer hardware operation. AIMES facilities are designed and specified to ensure that planned activity can be undertaken without any disruption to computer hardware.
• Resilient power infrastructure. AIMES design specification for the DC facilities provides for 2N resiliency on the power infrastructure and N+1 on all other components and multiple Low Voltage path options with a dual A & B feeds which are available for all racks.

• We also have resilient internet connectivity, setup in an auto-failover configuration and involving diverse routes and providers:
Outage reporting Twitter,
Email Alerts

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Administrative and management networks are physically separate from other staff networks, within our secure NOC. Technical Staff access is strictly controlled as part of our ISO27001 audited ISMS.

Client management access is via 2FA client VPN.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BUREAU VERITAS
ISO/IEC 27001 accreditation date 2016
What the ISO/IEC 27001 doesn’t cover AIMES ISO/IEC 27001 certification covers the provision of secure application hosting including hosting business applications, high performance Computer processing and Data Storage and Manipulation.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations Yes
Any other security accreditations
  • NHS Toolkit complience
  • IG SoC,Commercial N3 Aggregator

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards NHS IG Toolkit Level 3
Data Centre Alliance - Certified Data Centre Class 3
EU Code of Conduct for Data Centres
N3 Aggregator on behalf of NHS Digital
Information security policies and processes Our Data Centre information security management system (ISMS) was audited by BUREAU VERITAS and granted ISO 27001 certification in December 2007 and has passed further annual audits each year between 2008 & 2017.

For us maintaining our ISO 27001 certification is just as much about running our data centre securely as it is about providing our clients with evidence of our compliance.

The security regime and security standards that we adhere to can be summarised into four main headings:
• Information Security
• Data Centre Security
• Rack Security
• Staff Security

ISO 27001 Information Security Management System (ISMS)

We have implemented and had audited 135 individual security controls at Our data centres to ensure security and to protect our client’s information assets. These controls are grouped under the following categories:

Security Policy:
Organisation of Information Security
Asset Management.
Human Resources Security.
Physical and environmental security.
Communications and operations management.
Access control.
Information systems acquisition, development and maintenance.
Information security incident management.
Business Continuity Management.
Compliance.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach AIMES Change control process managed as part of our ISO 27001 Information Security Management System (ISMS). Our ISMS was audited by BUREAU VERITAS and granted ISO 27001 certification in December 2007 , and has passed further annual audits each year between 2008 & 2017.

Specific details of AIMES Change control process will be made available during the contract negotiation stage.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach AIMES Vulnerability Management approach is managed as part of our ISO 27001 Information Security Management System (ISMS). Our ISMS was audited by BUREAU VERITAS and granted ISO 27001 certification in December 2007 , and has passed further annual audits each year between 2008 & 2017.

Specific details of AIMES Vulnerability Management approach will be made available during the contract negotiation stage.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach AIMES Protective Monitoring processes managed as part of our ISO 27001 Information Security Management System (ISMS). Our ISMS was audited by BUREAU VERITAS and granted ISO 27001 certification in December 2007 , and has passed further annual audits each year between 2008 & 2017.

Specific details of AIMES Protective Monitoring processes will be made available during the contract negotiation stage.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach AIMES incident Management processes managed as part of our ISO 27001 Information Security Management System (ISMS). Our ISMS was audited by BUREAU VERITAS and granted ISO 27001 certification in December 2007 , and has passed further annual audits each year between 2008 & 2017.

Specific details of AIMES incident management process will be made available during the contract negotiation stage.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £0.06 to £0.10 per gigabyte per month
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
Return to top ↑