Engage in Learning

Totara Learn Learning Management System

Full implementation of Totara Learn Learning Management System (LMS) including branding, theming, configuration, support, training and maintenance.

Features

  • Cloud Hosted Flexible LMS
  • Customised home page to define learner journey
  • Dynamic enrolments based on role/dept
  • Add your own courses/content
  • Manage classroom training
  • Bundled with Engage in Learning off the shelf content (optional)
  • Automated email notifications/reminders
  • Flexible report builder
  • Integrated Performance Management for appraisals, 360 and Learning Plans
  • Responsive design for training on the move

Benefits

  • Reduce training administration by automating enrolments based on job role
  • Save time by dynamically targeting the right training at Audiences
  • Meet organisation MI requirements with the flexible report builder
  • Efficiently manage users with HR system integration and SSO
  • Reduce time chasing for completions with automated email reminders
  • Manage compliance with mandatory training programmes
  • Increase efficiency of classroom training administration with Seminar Manager
  • Automate you performance management with Appraisals, 360s and Goals
  • Empower your management team with one click team viewer
  • Motivate learners with Badges and other gamification features

Pricing

£6000 per instance per year

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

8 0 8 3 0 5 3 8 6 0 5 6 9 1 0

Contact

Engage in Learning

Chris Horseman

01453 796 222

sales@engageinlearning.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Agreed downtime due to scheduled upgrades
System requirements
Standard browsers

User support

Email or online ticketing support
Email or online ticketing
Support response times
First response with 2 working days
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Standard support package for system administrators
Support available to third parties
No

Onboarding and offboarding

Getting started
Site administrators benefit from onsite Training, webinars, online documentation.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Download an export using the report builder
End-of-contract process
We will support the extraction of data (training history).

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Responsive design adapts to available screen space
Service interface
Yes
Description of service interface
Users access the Learning Management System through a web interface
Accessibility standards
None or don’t know
Description of accessibility
Totara Learn VPAT assessment: https://help.totaralearning.com/display/TPD/VPAT+for+Totara+Learn+12
Accessibility testing
None
API
No
Customisation available
Yes
Description of customisation
Branding, theming and configuration to meet needs is all part of the standard set up.
Code level modifications can be made if required.

Scaling

Independence of resources
Usage levels are monitored by cloud provider

Analytics

Service usage metrics
Yes
Metrics types
Course usage, log in data, training history etc
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Totara

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Using the report builder
Data export formats
  • CSV
  • ODF
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99% Refunds set by individual contract
Approach to resilience
We use Amazon AWS
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
Totara ships with defines user roles
Access restriction testing frequency
At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Security Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Essentials
Information security policies and processes
We have a strict GDPR and Cyber Essential complaint IT Security Policy. A copy of which is available on request

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Detailed logs of all configuration and changes are kept.
Vulnerability management type
Undisclosed
Vulnerability management approach
We use anti-virus software that is kept automatically up-to-date
We update all operating systems and software with latest patches automatically where possible.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We regularly audit our systems to support effective identification of suspicious activity
We conduct analysis to identify potential compromises or inappropriate use of our service
We take prompt and appropriate action to address incidents
Incident management type
Supplier-defined controls
Incident management approach
Incidents can be reported by any user to our support email address.
Following any report we assess and then if necessary restrict system access while investigation is carried out.
We take any necessary remedial measures.
We inform customers of the incident nature and remediation.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£6000 per instance per year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
We can set up a sandbox for try before you buy

Service documents

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