Engage in Learning

Totara Learn Learning Management System

Full implementation of Totara Learn Learning Management System (LMS) including branding, theming, configuration, support, training and maintenance.


  • Cloud Hosted Flexible LMS
  • Customised home page to define learner journey
  • Dynamic enrolments based on role/dept
  • Add your own courses/content
  • Manage classroom training
  • Bundled with Engage in Learning off the shelf content (optional)
  • Automated email notifications/reminders
  • Flexible report builder
  • Integrated Performance Management for appraisals, 360 and Learning Plans
  • Responsive design for training on the move


  • Reduce training administration by automating enrolments based on job role
  • Save time by dynamically targeting the right training at Audiences
  • Meet organisation MI requirements with the flexible report builder
  • Efficiently manage users with HR system integration and SSO
  • Reduce time chasing for completions with automated email reminders
  • Manage compliance with mandatory training programmes
  • Increase efficiency of classroom training administration with Seminar Manager
  • Automate you performance management with Appraisals, 360s and Goals
  • Empower your management team with one click team viewer
  • Motivate learners with Badges and other gamification features


£6000 per instance per year

  • Free trial available

Service documents

G-Cloud 11


Engage in Learning

Chris Horseman

01453 796 222


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Agreed downtime due to scheduled upgrades
System requirements Standard browsers

User support

User support
Email or online ticketing support Email or online ticketing
Support response times First response with 2 working days
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Standard support package for system administrators
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Site administrators benefit from onsite Training, webinars, online documentation.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Download an export using the report builder
End-of-contract process We will support the extraction of data (training history).

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Responsive design adapts to available screen space
Accessibility standards None or don’t know
Description of accessibility Totara Learn VPAT assessment: https://help.totaralearning.com/display/TPD/VPAT+for+Totara+Learn+12
Accessibility testing None
Customisation available Yes
Description of customisation Branding, theming and configuration to meet needs is all part of the standard set up.
Code level modifications can be made if required.


Independence of resources Usage levels are monitored by cloud provider


Service usage metrics Yes
Metrics types Course usage, log in data, training history etc
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Reseller providing extra features and support
Organisation whose services are being resold Totara

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Encryption of all physical media
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Using the report builder
Data export formats
  • CSV
  • ODF
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99% Refunds set by individual contract
Approach to resilience We use Amazon AWS
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels Totara ships with defines user roles
Access restriction testing frequency At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Security Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Cyber Essentials
Information security policies and processes We have a strict GDPR and Cyber Essential complaint IT Security Policy. A copy of which is available on request

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Detailed logs of all configuration and changes are kept.
Vulnerability management type Undisclosed
Vulnerability management approach We use anti-virus software that is kept automatically up-to-date
We update all operating systems and software with latest patches automatically where possible.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We regularly audit our systems to support effective identification of suspicious activity
We conduct analysis to identify potential compromises or inappropriate use of our service
We take prompt and appropriate action to address incidents
Incident management type Supplier-defined controls
Incident management approach Incidents can be reported by any user to our support email address.
Following any report we assess and then if necessary restrict system access while investigation is carried out.
We take any necessary remedial measures.
We inform customers of the incident nature and remediation.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £6000 per instance per year
Discount for educational organisations No
Free trial available Yes
Description of free trial We can set up a sandbox for try before you buy

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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