Bentley Systems (UK) Limited

AssetWise CONNECT Edition - Implementation

These implementation services are designed to stand up, install and configure AssetWise CONNECT Edition to support BIM Level 2 business processes and provide a BIM Level 3 (asset-centric) platform. All implementation services follow quality assurance procedures, proven to reduce risk and deliver benefits gained from implementing numerous worldwide solutions.

Features

  • Rapid provisioning of the core AssetWise CONNECT Edition capabilities
  • Rapid enablement of associated benefits
  • Implementation initiation typically within 15 working days
  • Stand-up AssetWise CONNECT Edition
  • Install AssetWise CONNECT Edition
  • Configure AssetWise CONNECT Edition
  • Access to training and coaching for core AssetWise capabilities
  • Access to episodic services augmenting your AssetWise implementation

Benefits

  • Commence benefits realisation at the earliest opportunity
  • Reduce risk through proven, assured implementation methodologies
  • Expedite team productivity through rapid access to learning and support
  • Improve business efficiency through rapid access to standard workflows
  • Reduce implementation risk through proven project management methodologies

Planning

Planning
Planning service Yes
How the planning service works Bentley will collaborate closely with you and define a strategy and a plan to implement the AssetWise CONNECT Edition. A Configuration Workshop will be provided to capture the business needs and discuss the system configuration. The mutually agreed results of the workshop will be written down into a Solution Definition Document describing the system configuration.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • AssetWise CONNECT Edition - Lot 2
  • Bentley Success Plans - Lot 3

Training

Training
Training service provided Yes
How the training service works Bentley provides the following training:
- System Administration This course presents an overview of the System Administration tool. It focuses on the management of skills, templates, relationships and access rights and roles.
- AssetWise User. This training is tailored for users working frequently with AssetWise-ALIM. In the course, you will learn to use the user interface, create and manage documents, work with workflows, create relationships between objects and search and find data within the system. Bentley recommends following the "train the trainer" concepts. The training can be adjusted toward your individual needs based on the SFIA Card rates.
Training is tied to specific services Yes
Services the training service works with
  • AssetWise CONNECT Edition - Lot 2
  • Bentley Success Plans - Lot 3

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Bentley will work with you to ensure that the required services are provided to enable you to transition your current solution to AssetWise CONNECT Edition. Bentley provides services to transition your existing data to Bentley’s cloud provisioned service. Bentley’s AssetWise team will analyse the existing data that needs to be transferred to the cloud and collaborate with you to get to an agreement on the system configuration, plan and execute an appropriate transition process according to an agreed schedule. Bespoken customisations, database types and versions or integration with non-Bentley products will be reviewed and may require additional services. The consulting, configuration and transition services will be offered as a one-off implementation based on the SFIA Card rates.
Setup or migration service is for specific cloud services Yes
List of supported services
  • AssetWise CONNECT Edition - Lot 2
  • Bentley Success Plans - Lot 3

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Prior to going live with the Bentley cloud solution, we do a latency test to identify the nearest Azure data centre. During operations, Bentley is using Solar Wings for latency monitoring.

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints Access to your/our cloud service; Access to possible on-premise server components and client machines if required. Availability of key personnel such as stakeholders, business representatives and IT; opening of firewall/ports; read access to local AD.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support during the implementation is limited both in terms of effort from Bentley and types of issues to be handled - for example, configuration support questions/issues are handled by the assigned Bentley Project Manager via an Issue list document where questions/issues are logged, timelines and resolutions mutually agreed. Technical support questions are handled through the User Support service for the AssetWise Cloud Software, whereas response times are covered by an SLA and priority. For example, Priority 1 service tickets have a one-hour response time.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels No additional service levels for implementation support. This is handled through the project management route.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Pricing

Pricing
Price £80000 per instance
Discount for educational organisations No

Service documents

pdf document: Pricing document odt document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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