VerseOne Group Ltd

Design and Build Services for the VerseOne CMS

This range of professional services enable us to design, deliver and deploy our web solutions within the VerseOne solution set. To ensure a successful project, you will need a VerseOne CMS solution together with a range of design and build services to complement your project team skills and experience.

Features

  • Stakeholder discovery workshop & Information architecture
  • User experience, wireframing and web design
  • HMTL/CSS, JavaScript
  • Training
  • Accessibility and user testing
  • Bespoke development
  • Integration services
  • Site launch
  • Project Management

Benefits

  • Tried and testing implementation methodology
  • Designs built from a mobile first approach
  • UX driven design to encourage digital transformation
  • Website, intranets, self-service portals, e-commercie, extranets
  • Accessibility standard AA as minimum
  • Technical expertise for system configuration and integration

Pricing

£850 to £2000 per person per day

Service documents

G-Cloud 11

807322728254886

VerseOne Group Ltd

Susan Allder

01483263088

info@verseone.com

Planning

Planning
Planning service Yes
How the planning service works VerseOne employs a proven and tested Project Delivery Process to implement all customer projects:

Every project starts with a kick-off meeting, at which the project lead will confirm the requirements collected pre-sale, ensure common understanding of the deliverable and timescales.

Stakeholder engagement workshops—ensures that customers’ sites meet their organisational aims, target their key audiences, have clear navigation, structure, organisation of content, and feature a creative, dynamic design that reinforces the organisation’s brand.

Design—VerseOne employs a prototype-based design process which capitalises on the character of the web as a fluid, evolving medium. Mood boards, style tiles, and wireframing.

Solution Training—VerseOne provides a wide variety of training courses, including Train the Trainer, to empower users with tools and knowledge to enhance their complete web solution.
Testing and quality assurance—All solutions undergo a rigorous in-house testing process.
Support and maintenance—VerseOne’s in-house support team provide technical support and enhancements through the company’s online helpdesk, email, or telephone. Every customer has a Service Level Agreement (SLA) VerseOne provides on-going maintenance for all of its solutions, from design enhancements to software bug-fixes and minor upgrades. This continuous maintenance ensures that VerseOne solutions continue to work for you now and in the future, gracefully and without degradation.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • VerseOne Content Management System (CMS) solution for NHS organisations
  • VerseOne Content Management System (CMS) solution for housing associations
  • VerseOne CMS digital transformation solution for self-service customer portals

Training

Training
Training service provided Yes
How the training service works Solution training is provided by VerseOne as a standard component of every solution.
VerseOne customers typically receive 2 days solution training at the beginning of the project on the use of the VerseOne product suite, best practice in site management, and general Web Accessibility guidelines for content authorship and writing for the web. This training takes place on the customer site for groups of up to 8 learners. The sessions can also be designed to "train the trainer" in order to provide content authors with the tools and techniques they need to pass the training on to others in their area or department.
For the site administrators, this solution training will also cover their responsibilities for the project and equip them with the skills to ensure they are able to fulfil those responsibilities smoothly and within their desired timeframes. The creation and uploading of content is the larger part of the customer's responsibility during the project process, the training will advise on how to edit and organise content before and after uploading, the better to ensure that the site is ready to go live as soon as possible after testing has been completed.
Training is tied to specific services Yes
Services the training service works with VerseOne CMS solutions

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works The process to migrate to the cloud will depend on the current set-up, your current solution and the skills and availability of the staff available for the project.
Setup or migration service is for specific cloud services Yes
List of supported services VerseOne CMS solution

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works VerseOne extensively tests the developed solution via its quality assurance procedures. In addition to application functionality testing, VerseOne conducts tests for front-end compatibility in all of the major modern browser rendering engines. VerseOne also ensures that sites work and are compatible with all major versions of Windows and MacOS X, as well as market-leading mobile and tablet browsers.

Depending on the requirements of the project, VerseOne utilises a development server which is made available for customer viewing during the development process. In the event of project relating to further phases of work on a live site, VerseOne works on an up-to-date copy of the live site in the development environment to establish that all requirements are met before making changes live.
VerseOne has proven and reliable processes for acceptance testing, both of its software applications and its customer web properties. These tests consist of discrete, repeatable action or display methods for testing functions and user experiences. VerseOne's dedicated Quality Assurance team applies the tests to the customer web property and feeds back to the project teams.

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by your organisation
How the support service works All customers are supported in line with a Service Level Agreement. We provide a single, consistently good level of service, which is appropriate to meet the 99.9% uptime commitment in the SLA.

The support service includes a full fault diagnosis and error correction service for all of the applications delivered for the duration of the agreement. Support is available Monday to Friday 09:00–17:30 (excluding UK Bank Holidays):

P1: Target response 30 mins—time to resolve .5day;
P2: Target response 30 mins—time to resolve 1 day;
P3: Target response 30 mins—time to resolve 5 days;
P4: Target response 30 mins—time to resolve 10 days.

As part of our G-Cloud service, we provide an uptime of 99.99% for all the websites you publish from VerseOne. Any issue that affects this is a P1, and is dealt with on a 24/7/365 basis.

Support is provided within the SAAS cost. We provide support to the same high standard for each of the licence levels.

We allocate an engineer to each issue and they stay with it until resolution.

Service scope

Service scope
Service constraints As standard, all support is undertaken remotely

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Ll customers are supported in line with a Service Level Agreement. The support service includes a full fault diagnosis and error correction service for all of the applications delivered for the duration of the agreement. Support is available Monday to Friday 09:00–17:30 (excluding UK Bank Holidays):
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible VerseOne's experienced Web Accessibility auditor will use adaptive technology, where relevant, to test our sites and software to WCAG AA Level (at least), including for users with: no vision, low vision, colour blindness, dyslexia, deafness, mobility impairment, and learning difficulties.
Web chat accessibility testing VerseOne's experienced Web Accessibility auditor will use adaptive technology, where relevant, to test our sites and software to WCAG AA Level (at least), including for users with: no vision, low vision, colour blindness, dyslexia, deafness, mobility impairment, and learning difficulties.
Support levels All customers are supported in line with a Service Level Agreement. We provide a single, consistently good level of service, which is appropriate to meet the 99.9% uptime commitment in the SLA.

The support service includes a full fault diagnosis and error correction service for all of the applications delivered for the duration of the agreement. Support is available Monday to Friday 09:00–17:30 (excluding UK Bank Holidays):

P1: Target response 30 mins—time to resolve .5day;
P2: Target response 30 mins—time to resolve 1 day;
P3: Target response 30 mins—time to resolve 5 days;
P4: Target response 30 mins—time to resolve 10 days.

As part of our G-Cloud service, we provide an uptime of 99.9% for all the websites you publish from VerseOne. Any issue that affects this is a P1, and is dealt with on a 24/7/365 basis.

Support is provided within the SAAS cost. We provide support to the same high standard for each of the licence levels.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Pricing

Pricing
Price £850 to £2000 per person per day
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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