SA Group Ltd

Cloud Based Training Service

SAG provide customers with a cloud based training service solution. We have experience of delivering cloud based training services using a broad range of technologies across a spectrum of sectors/disciplines. We provide cloud based training service solutions from design, through development into delivery and will also support in-service as required.

Features

  • Stakeholder engagement in cloud based training service provision.
  • Assessment of cloud based training service solution.
  • Requirements capture for cloud based training service solution.
  • Design of cloud based training service solution.
  • Development of cloud based training service solution.
  • Delivery of cloud based training service solution.
  • Continual development (DevOps) of cloud based training service solution.
  • In-service support to cloud based training service solution.
  • Change management support to in-service cloud based training service solutions.
  • Business continuity assessment.

Benefits

  • Continual stakeholder engagement to provide best service solution possible.
  • Provide a modular cloud based training service cost model.
  • Scalability - increase or decrease as required and at pace.
  • Flexibility-ability to use different technologies and programming languages together.
  • Better uptime compared to traditional hosting solutions.
  • Value for money based against traditional solutions.
  • Reduced local infrastructure investment and maintenance.
  • Continual development and evergreening of cloud based training service solution.
  • Data is secured to an advanced security standard.
  • Enables faster disaster recovery of services.

Pricing

£28000 per instance

Service documents

G-Cloud 9

807161706678642

SA Group Ltd

Steve Jackson

03333 583340

commercial@sa-group.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Mobilisation constraints apply.
Support response times.
Within 1 x business day. Business day being Mon - Fri. Excluding Bank Holidays
System requirements
  • SyOps must be signed and adhered to by all users.
  • All details of requirements are contained within the SyOps.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response will be within 1 business day.
Monday to Friday, 0900-1700hrs.
Bank holidays/public holidays excluded.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Subject to individual buyer contracts.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started As part of any organisational roll-out we follow a clear introduction process:
SOLUTION & DELIVERY PLAN
Develop a solution and delivery plan (change implementation plan) that will support the work for the way of working and processes within Buyer.
SOLUTION SIMULATION WORKSHOP
Once a process has been agreed we run a simulation workshop with selected Buyer staff .
SOLUTION REVIEW/BENEFIT CONFIRMATION
Any changes required, following the simulation, will be incorporated into the solution before being put to Buyer for approval. A training plan will then be created.
PILOT DELIVERY
A larger pilot would then be run with additional Buyer resources as typically a lot of learning for all stakeholders. Once again any learning will be captured and any solution changes agreed.
GO LIVE
Any necessary training of Buyer staff and process changes will be carried out and the solution rolled out across Buyer.
NOTE: This training may be actual class-room, E-learning help desk etc.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction End of contract process (KNOWLEDGE TRANSFER)
As part of SA Group (SAG) certified Quality Management System, we are committed to building and enhancing of services to clients through knowledge transfer throughout the business and into the client. This system is supported by our certified ISO 22301 procedures to ensure that the organisational knowledge is not lost in the event of a disaster including loss of subject matter expert and protected by our certified ISO 27001 Information Security processes. As part of our 9001:2015 process we specifically address organisational knowledge building, continuous improvement and enhancing services through knowledge management to our clients under our procedure QP 7.1.6. Organisational Knowledge (development) and QP.7.5 Control of service provision. Part of our ongoing activities will be to engage in a continuous improvement cycle

At the end of each contract there is a clear transfer of data and knowledge.

The process that is only completed on sign-off by the Buyers of:

Confirm that all data has been transferred.

Buyers have receive final report clearly describing knowledge and processes that have been followed.

This transfer of knowledge is part of the contract price.
End-of-contract process End of contract process (KNOWLEDGE TRANSFER)
As part of SA Group (SAG) certified Quality Management System, we are committed to building and enhancing of services to clients through knowledge transfer throughout the business and into the client. This system is supported by our certified ISO 22301 procedures to ensure that the organisational knowledge is not lost in the event of a disaster including loss of subject matter expert and protected by our certified ISO 27001 Information Security processes. As part of our 9001:2015 process we specifically address organisational knowledge building, continuous improvement and enhancing services through knowledge management to our clients under our procedure QP 7.1.6. Organisational Knowledge (development) and QP.7.5 Control of service provision. Part of our ongoing activities will be to engage in a continuous improvement cycle

At the end of each contract there is a clear transfer of data and knowledge.

The process that is only completed on sign-off by the Buyers of:

Confirm that all data has been transferred.

Buyers have receive final report clearly describing knowledge and processes that have been followed.

This transfer of knowledge is part of the contract price.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Chrome
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Full, partial or no replication of service depending on buyer requirement.
Accessibility standards WCAG 2.0 AAA
Accessibility testing N/A
API No
Customisation available Yes
Description of customisation Full, part or none of the service can be customised by the supplier under buyers direction.

Scaling

Scaling
Independence of resources Dedicated resource allocation.

Analytics

Analytics
Service usage metrics Yes
Metrics types User access, capacity, up time
Reporting types
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach On request
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability SLA, subject to individual contract as required.
Available on request
Approach to resilience Dual site resilience within a ListX organisation exceptional physical security and compliance with industry standards.
Outage reporting Primarily email alerts dependant on the service solution.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Management interfaces and support channels will be in dedicated zones, thus separating the different channels to prevent access to the management areas from the client access channels and vice versa. There will be controlled access to the physical system, located in a List X facility, to prevent unauthorised devices being attached. Management staff will have the correct security clearances prior to be given access to the system. Management access will be locked down to allow only management tasks to be conducted, searching of and access to the client’s data, including email, will not be allowed from management devices and accounts.
Access restriction testing frequency At least once a year
Management access authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 28/09/2011
What the ISO/IEC 27001 doesn’t cover A.09.04.5 - Access control to programme source code. N/A
A.14.02.7 - Outsourced development. N/A.
A.14.03.1 - Protection of test data. N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification World Pay
PCI DSS accreditation date 12/01/2015
What the PCI DSS doesn’t cover N/A
Other security accreditations Yes
Any other security accreditations
  • Cyber Essentials Plus
  • ListX

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO 27001, PSN/GCN and NCSC standards.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach SA Group follow the ITIL process ensuring that the assets required to deliver services are properly controlled, and that accurate and reliable information about those assets is available when and where it is needed. This includes:

Ensure that assets under the control of the IT organisation are identified, controlled and properly cared for throughout their lifecycle.
Identify, control, record, report, audit, and verify services and other configuration items (CIs). Ensure the integrity of CIs and configurations required to control the services through configuration management system (CMS)
Maintain accurate configuration information
Support efficient and effective service management processes.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach See ISO 27002 for full details.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Dedicated IDS/IPS combined with multiple layers of security.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Pre-defined process in place for common events.
Users report by multiple paths.
Incident reports produced post incident and distributed to all users.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Public Services Network (PSN)

Pricing

Pricing
Price £28000 per instance
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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