Spherica

Automated IT Managed Service

We deliver the next generation of managed IT services by putting automation at the forefront of our day-to-day IT operations. With a DevOps led approach that embeds coders within our operations teams, we ensure that manual, repetitive IT processes are transformed through a programme of relentless workflow automation.

Features

  • IT process automation including strategy, design and deployment
  • Synaptek Intelligent workflow automation / Intelligent automation
  • Business process automation that aligns IT strategy with business goals
  • Managed SD-WAN & LAN services, including migration and support
  • Managed identity & access management (IdAM) & cyber security services
  • Automated service desk / Automated NOC
  • Network architecture design and support
  • Managed Print Services & Maintenance of Data Centre Infrastructure
  • Automated LAN & Wi-Fi managed support services
  • Managed cloud migration services including AWS & Azure

Benefits

  • Automation of IT services drives process and cost efficiencies
  • Remove repetitive manual processes and transform ways of working
  • Apply AI to business processes to innovate and drive agility
  • Enterprise class SDWAN real time monitoring and management
  • Complete application and network access management for zero trust model
  • 24x7 proactive automated service desk to improve customer experience
  • Industry leading automated ticketing and real-time alerting system
  • 24x7 management of server infrastructure to minimise downtime
  • Advice on best practice, patch management and vulnerability scanning
  • Management, provisioning and support of third party cloud services

Pricing

£750 a person a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at adam.turner@spherica.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

8 0 6 5 8 2 7 4 6 9 1 5 6 2 2

Contact

Spherica Adam Turner
Telephone: 07525667074
Email: adam.turner@spherica.co.uk

Planning

Planning service
Yes
How the planning service works
For more than a decade, we have been delivering outstanding technology solutions to clients across a number of different sectors, from government to retail, finance to transport, tailoring our services to meet their individual needs. We embark on our tried and tested methodology stages, through discovery, planning, build, service transition to delivery. Our number one goal when transitioning to Spherica support it is to ensure the IT service is stable, with no disruption to business operations or IT users.
We deploy an experienced transition team, with each team member owning aspects of the service relevant to their skill-set. The delivery phase (design, build and testing) will build out the IT service to meet the specific requirements of our clients, including defining the support matrix, resource training plans, deployment of tools. During this phase, the transition team will also be tasked with introducing evolutionary enhancements to the service with the aim of ensuring “things that should just work”, do work.
Finally, the cutover and go-live phase of the project will ensure that all knowledge and best practises gathered in previous phases are applied to all activities, ensuring that the final transition from the current incumbent happens as seamlessly as possible.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Our team of consultants are able to deliver both hands on lab based training services as well as classroom led formal training sessions.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We have extensive experience of working with clients to help them migrate from complex on premise environments into the cloud, or cloud to cloud. The knowledge gained from these successful projects means that our service ensures minimal disruption to the business and continuity of service.

We work closely with both stakeholders and end users to manage change and embed new ways of working. We provide training and best practice guidance on the new applications and services that are rolled out within the business to ensure speedy adoption. We work with best of breed technologies such as, Microsoft Azure, O365 and partner with leading vendors including Workato, Zenoss, Silver Peak, Red Hat Ansible, Box, Check Point & VMware to ensure our clients have the leading tools available to deliver a true digital transformation.
Setup or migration service is for specific cloud services
Yes
List of supported services
We work with leading vendors and your existing technology stack.

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Prior to roll-out of new processes, we ensure that our developments have been through a comprehensive and robust quality assurance testing programme.

We work with our clients throughout the process with milestones at each point providing complete visibility and transparency into our testing procedures at all stages.

It is important to identify any issues as early as possible to resolve highlighted problems without having an impact on users or the wider business.

We follow best practice and perform penetration tests as required.

We meet the security and quality assurance standards of ISO 27001 & 9001 and await accredited certification. We have been certified to Cyber Essentials and Cyber Essentials Plus.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
How the support service works
We operate a 24x7 managed support service. Support options range from contracts for a specific cloud service offering right through to fully managed services. Our services are tailored to meet the individual needs of our clients and can include onsite 'Tech Hubs' where our team of trained and experienced staff ensure that your issues are dealt with by a team familiar with your business and IT set up.

By providing a physical presence of support staff, we can guarantee speedy resolution of issues, provisioning of IT equipment and provide general IT best practice support and advice.

Clients are provided with a support desk number to log support requests, as well as being able to log tickets by email or via our support portal.

Service scope

Service constraints
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
SLA's are agreed with clients and are agreed to meet their individual needs, dependent on the criticality of the service being delivered. Our SLA's for P1 incidents can be as fast as less than 15 minutes if required.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
We operate a 24x7 managed support service. For an additional cost, this can be fully automated with preventative action to reduce downtime and time to resolution. Support options range from contracts for a specific cloud service offering right through to fully managed services. Our services are tailored to meet the individual needs of our clients and can include onsite 'Tech Hubs' providing a physical presence of support staff for speedy resolution of issues, provisioning of IT equipment and general IT best practice support and advice. Clients are provided with a support desk number to log support requests, as well as being able to log tickets by email or via our support portal. Our support services include a team of support consultants and engineers with SLA's dependent on the clients requirements.

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Workato, Zenoss, RedHat Ansible, Silver Peak, Box, Microsoft, AWS, VMware

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£750 a person a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at adam.turner@spherica.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.